Ratings based on 2,244 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
78% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Water shut down

Posted Aug 12, 2016
When I arrived, I was told that water will be shut down from 12am to 4 am, including all tap water and toilet flushing. I was planning to go out for a dinner, so I had to come back early and go to bed before 12 was very inconvenient. Also, being unable to flush toilet was very annoying. I think they should just shut down the hotel during renovation if this is the condition the hotel guest have to suffer without being told in advance.
Comment from Hotel Management
Sep 23, 2016 by Tejas , Hotel Management
Hello, Thank you for taking the time to review your recent stay here at the Delta Edmonton Centre Suite Hotel. It is with your feedback that we are able to celebrate our achievements and identify areas of focus. Your feedback is valuable to us as it provides us the opportunity to address your specific concerns and progressively work to exceed your expectations. My apologies that our preplanned water shut down affected you days event. Our hotel is now in second phase of renovation and the rooms are looking stylish and modern. We look forward to hosting you during your travels. Best Wishes, Tejas
5 out of 5
by A verified traveler from PR Alberta

Most enjoyable stay ever

Posted Aug 2, 2016
Pros: Everything......I can't wait to return
Cons: They are renovating and I am excited to see it when it's done
Location: We were so close to everything, if we couldn't walk the train station is connected by pedway to the mall. Really convenient!
The staff at this hotel made our our experience extremely enjoyable. They were so friendly and accommodating. Our room was upgraded upon check in. The staff spoke to my daughter using her first name and sent a beautiful tray of goodies with a card made out to her that they had all personally signed, calling her their VIP for the weekend.
Comment from Hotel Management
Aug 26, 2016 by Tejas, Hotel Management
Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Simple made Perfect" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
2 out of 5
by A verified traveler

Posted Jul 25, 2016
Pros: The staff
Cons: this hotel needs to be updated
Location: perfect location
The hotel is getting old, our room was nice enough but there were stains on the rug along with what looked like cigarette burns. The TV was small and probably 30 years old. The lamps beside the bed didn't work neither did the air conditioning. The hotel staff were very nice and we do like staying downtown Edmonton. We have stayed at this hotel twice but from now on we will look at different options.
Comment from Hotel Management
Aug 26, 2016 by Tejas, Hotel Management
Hello, Thank you for taking the time to review your recent stay here at the Delta Edmonton Centre Suite Hotel. It is with your feedback that we are able to celebrate our achievements and identify areas of focus. We understand your concern and we are happy to share with you that our property is undergoing renovations. Upon completion our rooms and spaces will provide some of the most modern designed and tech-enabled areas available. It is my pleasure to know that my colleagues were friendly and approachable. Will celebrate them on your behalf. Your feedback is valuable to us as it provides us the opportunity to address your specific concerns and progressively work to exceed your expectations.
5 out of 5
by A verified traveler

Posted Jul 25, 2016
Walking distance to Taste of Edmonton. Great place to stay downtown!
Comment from Hotel Management
Aug 26, 2016 by Tejas, Hotel Management
Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Simple made Perfect" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
5 out of 5
by A verified traveler from norman wells, nwt

Good location and comfortable

Posted Jul 24, 2016
We had great service by the staff and easy location for shopping. The staff were friendly and patience with us. Offer additional services for a better stay
Comment from Hotel Management
Aug 26, 2016 by Tejas, Hotel Management
Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Simple made Perfect" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
4 out of 5
by A verified traveler

Nice hotel, has a mall!

Posted Jul 18, 2016
The only thing I didn't like is the traffic because there's a lot of blocked road going to the hotel.
Comment from Hotel Management
Aug 30, 2016 by Tejas , Hotel Management
Hello, Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that the team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Expect Even More" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
4 out of 5
by A verified traveler

Exactly as advertised. Convenient location.

Posted Jul 3, 2016
Great stay. Would stay there again. Exactly as advertised. Convenient location.
Comment from Hotel Management
Sep 19, 2016 by Tejas D, Hotel Management
Hello , Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again which is under renovation and once completed we will have modern rooms and stylish. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Expect Even More" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
4 out of 5
by Jonathan

Posted Jun 27, 2016 on Hotels
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Hello Jonathan , Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again which is under renovation and once completed we will have modern and stylish rooms. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Expect Even More" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
4 out of 5
by A verified traveler

Posted Jun 26, 2016 on Hotels
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Hello , Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again which is under renovation and once completed we will have modern and stylish rooms. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Expect Even More" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
5 out of 5
by Thelma

Posted Jun 21, 2016 on Hotels
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Dear Thelma, Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that my colleagues provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. Simple made perfect, that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.