Ratings based on 1,039 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
78% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Bait and switch

Posted Sep 22, 2016
We booked and paid for a room with 2 queens and they would only offer a room with one queen and a pull out Claimed they had no other rooms left. Would not adjust the bill as we had "paid through Expedia". Not impressed
Comment from Hotel Management
Sep 24, 2016 by Tejas , Hotel Management
Hello , Thank you for taking the time to review your recent stay here at the Delta Edmonton Centre Suite Hotel. It is with your feedback that we are able to celebrate our achievements and identify areas of focus. Your feedback is valuable to us as it provides us the opportunity to address your specific concerns and progressively work to exceed your expectations. My apologies that we were not able to accommodate your request during your last visit. We look forward to hosting you during your next visit and accommodating your request in one of our renovated, modern, stylish rooms. Best Wishes, Tejas Deshpande Front Office Manager
4 out of 5
by A verified traveler

Room with a Cool View!

Posted Sep 12, 2016
Had a great overall experience. The room was clean and comfy. I loved that the hotel was right inside the mall, made shopping and entertainment right at our doorstep. The only negative comments I would have about our stay was the washroom was a touch outdated and the bathtub could use a face lift as some of the enamel was broken off and cracked. Also I wasn't a huge fan of the paid parking. Other than that, great hotel!
Comment from Hotel Management
Sep 19, 2016 by Tejas D, Hotel Management
Hello , Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again which is under renovation and once completed we will have modern rooms and stylish. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Expect Even More" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
5 out of 5
by A verified traveler

Posted Sep 5, 2016
Good location. The parking lot has a very low ceiling, a full size truck will be tight.
Comment from Hotel Management
Sep 19, 2016 by Tejas D, Hotel Management
Hello , Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Expect Even More" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
4 out of 5
by A verified traveler from B

Hotel downtown

Posted Sep 2, 2016
Hotel was conveniently located near Grant MacEwan University where I was in a workshop for the weekend. Pretty standard hotel, nice entrance, standard room, and service was standard (no complaints). Decent hotel which suited my needs for a one night stay
Comment from Hotel Management
Sep 19, 2016 by Tejas D, Hotel Management
Hello TB, Thank you for taking the time to share with us the news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Expect Even More" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
4 out of 5
by A verified traveler from Toronto ON

Inside a Mall Heart of Downtown

Posted Aug 30, 2016
Pros: High cost of parking
Cons: Needs refurbishing being done now
Location: Lots of restaurants and shopping close by
Easy access to most buildings downtown thru Pedway
Comment from Hotel Management
Sep 19, 2016 by Tejas D, Hotel Management
Hello Gus, Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again which is under renovation and once completed we will have modern rooms and stylish. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Expect Even More" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
3 out of 5
by A verified traveler from Edmonton

Delta Edmonton Renovation Center

Posted Aug 29, 2016
Pros: Location.
Cons: Access, services, noise level. Bang, bang, bang. Should have been the name of my review. A lot of construction is ongoing, and it was the lowest bi
Location: City Centre Mall. Ice District. CBD of Edmonton.
In the midst of renovations, understatement. Perhaps in 2018 this hotel will be nice. If you are planning on staying at this hotel during the end of 2016, or the first half of 2017, DONT!!! My advice is stay clear.
Comment from Hotel Management
Aug 30, 2016 by Tejas, Hotel Management
Hello Derrick, Thank you for taking the time to review your recent stay here at the Delta Edmonton Centre Suite Hotel. It is with your feedback that we are able to celebrate our achievements and identify areas of focus. We understand your concern and we are happy to share with you that our property after renovations will be upgraded to the stylish and modern amenities. Upon completion our rooms and spaces will provide some of the most modern designed and tech-enabled areas available. My apologies for any noise related issues during your stay and we look forward to assist in the best possible way we can to make our guests stay comfortable. Your feedback is valuable to us as it provides us the opportunity to address your specific concerns and progressively work to exceed your expectations.
5 out of 5
by A verified traveler from Winnipeg

Extremely quiet centrally located hotel

Posted Aug 29, 2016
The design of this hotel- rooms centered around a shopping mall- is ideal, as it offers (1) a central location with easy access to shopping and restaurants and (2) a very quiet atmosphere post 7 pm. The hotel offered me a free upgrade to a suite. The decor is older, but is nice and 80s classy, generally in good shape, and a refreshing change from ultra modern hotels. Good water pressure and hot water. The staff are excellent. They are extremely friendly, attentive, and professional, and responded very well to my random requests, such as for toothpaste, a new room key, or for recommendations on what to do in the area on a Friday night.
Comment from Hotel Management
Aug 30, 2016 by Tejas , Hotel Management
Hello J, Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that my team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Expect Even More" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
4 out of 5
by A verified traveler from Fort McMurray

Nice hotel sticklers for check in time

Posted Aug 28, 2016
We tried to check in a little early but they would not allow it. Hotel was experiencing some renovations but was relatively quiet. Bed was comfortable jet tub was relaxing.
Comment from Hotel Management
Aug 30, 2016 by Tejas , Hotel Management
Thank you for taking the time to review your recent stay here at the Delta Edmonton Centre Suite Hotel. It is with your feedback that we are able to celebrate our achievements and identify areas of focus. We understand your concern and we are happy to share with you that our property is being renovated and upon completion our rooms and spaces will provide some of the most modern designed and tech-enabled areas available. I am glad to know that you had a comfortable and relaxing stay. Your feedback is valuable to us as it provides us the opportunity to address your specific concerns and progressively work to exceed your expectations.
5 out of 5
by A verified traveler

Posted Aug 23, 2016
Really good staff to work with n great sizes of rooms
Comment from Hotel Management
Aug 26, 2016 by Tejas , Hotel Management
Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Simple made Perfect" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
5 out of 5
by A verified traveler from red deer

Amazing staff!

Posted Aug 13, 2016
Pros: I loved the staff, they were amazing! Warm and welcoming. Some of the best staff I have ever encountered.
Location: The delta is located in the city Center mall. You are within walking from jasper ave, Shaw Center and Rogers stadium.
The staff were welcoming and fantastic from the moment that we walked in. Everyone was friendly and greater you with a smile. I could not have been happier with the way that we were treated.
Comment from Hotel Management
Aug 26, 2016 by Tejas , Hotel Management
Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Simple made Perfect" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.