Ratings based on 2,265 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
78% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

only a two min walk from the Rogers place

Posted Dec 2, 2016
Hotel was dirty. The carpets were disgusting, the room was stuffy the ceilings were stained. Also the bathtub had seen better days.
4 out of 5
by A verified traveler

right in the center mall so good shopping, also in

Posted Nov 15, 2016
Pros: Nice, older hotel. Clean, large rooms.
Cons: It could use a little updating, looks a little old but very clean.
Location: Located in a mall so shopping, meals etc are easy to find. Good parking.
We stayed for the CFR for the past 5 or 6 years. The hotel has great access to restaurants, pubs, LRT, only two blocks from the river bank.
Comment from Hotel Management
Nov 26, 2016 by Tejas , Hotel Management
Hello, Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. I am pleased to know you found our location to be convenient as per your needs. "Simple made perfect" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests. We look forward to hosting you, soon. Best Wishes, Tejas Deshpande
3 out of 5
by A verified traveler from f

Great staff rooms are ok. Quiet would recommend.

Posted Nov 4, 2016
Pros: The staff
Cons: The parking
Location: There is all dots of stuff if you drive
It was great it was out 20 year anniversary and she upgraded us to an executive suite for the cost I paid for in Expedia. The room was great the location ok hated the parking
Comment from Hotel Management
Nov 5, 2016 by Tejas , Hotel Management
Hello Shawna, Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that our team provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Simple made perfect" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests. My apologies for the inconvenience caused due to the parking. We have certainly taken some additional actions steps and are working with the City of Edmonton to have more signage. We also have valet service available , for future references. We look forward to hosting you, soon. Best Wishes, Tejas Deshpande
2 out of 5
by A verified traveler

grungy area

Posted Nov 1, 2016
Pros: Staff was very friendly
Cons: Area and bed
Location: We were there for a hockey game, but the area is scary , walking back after the hockey game, late at night
The queen bed was hard and more like a double, very uncomfortable and hot in the room
Comment from Hotel Management
Nov 1, 2016 by Tejas Deshpande, Hotel Management
Hello , Thank you for taking the time to review your recent stay here at the Delta Edmonton Centre Suite Hotel. It is with your feedback that we are able to celebrate our achievements and identify areas of focus. It is my pleasure to know that my colleagues were friendly and approachable. Will celebrate them on your behalf. Your feedback is valuable to us as it provides us the opportunity to address your specific concerns and progressively work to exceed your expectations. My apologies to know that you did not experience good night stay with us. I have shared your feedback with our team to make sure we work on the same.
5 out of 5
by A verified traveler

Posted Oct 24, 2016
Easy access to Rogers Place/restaurants/bars/shopping for a really good rate makes it hugely recommendable!
Comment from Hotel Management
Oct 27, 2016 by Tejas , Hotel Management
Hello , Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that my colleagues provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Simple made perfect" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests. We look forward to hosting you, soon. Best Wishes, Tejas Deshpande
4 out of 5
by A verified traveler

Posted Oct 24, 2016
Somewhat difficult to get to with all the construction downtown. Parking is not good.
Comment from Hotel Management
Oct 27, 2016 by Tejas , Hotel Management
Hello , Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that my colleagues provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Simple made perfect" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests. My apologies for the inconvenience for the parking during your last visit. We are working with the city council to get more signage and beautification of the area. We look forward to hosting you, soon. Best Wishes, Tejas Deshpande
3 out of 5
by A verified traveler from Cold Lake

Not as it used to be

Posted Oct 18, 2016
Pros: Front Desk staff were friendly, hotel location for transit and mall access.
Cons: The room and especially the bathroom cleanliness and jet tub in need of repair due to 5 in crack near the bottom.
Location: Excellent with it being downtown and connected to the city center mall, close to transit
Have stayed here many times because of its location always found it reasonable in the past and clean this last visit was disappointing other than the service which was very good. The room had a cracked bath tub close to the bottom on the side easily 5 inches' long with jagged edges, must of been a liner as it was a jet tub. The room was also very dated and dirty with an old CRT TV in the bedroom with poor reception. We were only there on night so we toughed it out. When I explained the concerns I had the explanation was we are performing renovations sorry......next time we will stay elsewhere.
Comment from Hotel Management
Oct 22, 2016 by Tejas , Hotel Management
Hello Doug, Thank you for taking the time to review your recent stay here at the Delta Edmonton Centre Suite Hotel. It is with your feedback that we are able to celebrate our achievements and identify areas of focus. We understand your concern and we are happy to share with you that our property is being under going renovations. Upon completion our rooms and spaces will provide some of the most modern designed and tech-enabled areas available. We already have one entire floor back into service which is renovated. It is my pleasure to know that my colleagues were friendly and approachable. Will celebrate them on your behalf. Your feedback is valuable to us as it provides us the opportunity to address your specific concerns and progressively work to exceed your expectations. Best Wishes, Tejas
4 out of 5
by A verified traveler from Calgary

Location is excellent.

Posted Oct 17, 2016
Rooms newly Renovatated, excellent location. Staff were very helpfu and friendly.
Comment from Hotel Management
Oct 22, 2016 by Tejas , Hotel Management
Hello Sherrie, Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again. It is a pleasure to know that my colleagues provided such great service to you by assisting you with your stay, we will be sure to recognize and thank them on your behalf. "Simple made perfect" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
4 out of 5
by A verified traveler

Nice place to stay

Posted Oct 10, 2016
The room was cozy, had a nice view of the mall too. The jetted tub was a great size except the jets didn't work sadly...
Comment from Hotel Management
Oct 11, 2016 by Tejas, Hotel Management
Thank you for taking the time to share with us the great news about your stay! We are delighted to hear you enjoyed and felt welcome with our hospitality. I hope that the next time you are in town that you choose our hotel again.My apologies that you were not able to enjoy the jetted tub during you last last. "Simple made perfect" that is what we promise here at Delta to our guests. The entire team at Delta takes great pride in the level of customer service they provide, and the convenience of being attached to the mall is a great benefit to our guests.We look forward to hosting you, soon.
3 out of 5
by A verified traveler from alberta

didnt provide what I paid for

Posted Oct 4, 2016
I paid for a dbl room. All they had was a single queen. Dated hotel but convenient location
Comment from Hotel Management
Oct 5, 2016 by Tejas , Hotel Management
Hello Crystal, Thank you for taking the time to review your recent stay here at the Delta Edmonton Centre Suite Hotel. It is with your feedback that we are able to celebrate our achievements and identify areas of focus. Your feedback is valuable to us as it provides us the opportunity to address your specific concerns and progressively work to exceed your expectations. My apologies for not been able to accommodate your preferred room choice.We are currently undergoing major renovations and , once completed our rooms will be modern and stylish. Kindly let me know when your travels brings you back to Edmonton, it shall be my pleasure to assist you. Best Wishes, Tejas