Ratings based on 580 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Nice hotel, very rude staff member

Posted Mar 15, 2017
I booked with Expedia and paid with a visa debit. When I got to the hotel I had my 200 for deposit on the visa debit. The gentleman who was looking after me first said the visa debit was no problem, I gave him my ID. Suddenly his attitude changed quickly and told me he was calling Expedia to have the hotel refunded because he would not accept my visa debit. After a long drive and just wanting a shower, I told him that it has never been an issue before while staying with them and my room was paid for as well as my deposit was ready for him. He again said he would not accept my visa debit and he called Expedia anyway to see if it could be refunded to me right away. Of corse it was late and it wouldn't be refunded the same day. He hung up and as I'm starting to lose my patience, he told me he would ask him manager if he could just take my visa debit anyway. His attitude towards me was very ignorant, maybe because I was young? I told him I'd like to see the manager anyway to speak to him about the situation. He went off and came back without the manager and told me he'd just take it. While checking in, nobody else had the attitude and mannerism I received, so I truly believe it may have been my age. It was very disappointing considering the hotel, even with booking with Expedia, wasn't cheap. The hotel room and staff I had while checking out were amazing, but certainly a disappointing start to my stay.
2 out of 5
by A verified traveler

Good location

Posted Mar 14, 2017
Pros: Honestly - nothing stands out as special in my stay other than the lobby and services on the main floor
Cons: clean the rooms and check they are clean before renting them out
Location: close to yellowhead, anthony henday
phones left uncharged off of the stand creating a safety problem Floors in bathroom with muddy grit Literally - finger nail clippings in the sink!
3 out of 5
by A verified traveler from Regina

Great location soft mattresses

Posted Mar 13, 2017
We have stayed here many times but the last two times we have stayed here we have noticed that the mattresses have become too soft. Time to replace the mattresses.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2017
Awesome hotel, only the Hilton HHonours rewards program is pointless, if you don't use your points in a year you loose them and have to sign up again. Two tiers of guests, don't like that.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2017
Staff was superb. Room was very clean and modern. Beautifully decorated.
5 out of 5
Recommended
for Everyone
by A verified traveler from sen

Great service

Posted Feb 27, 2017
It was a good experience with great expectations. Service was awesome. Kids had a great time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Feb 27, 2017
Only downside was the firm bed. Everything else was good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very friendly and convenient

Posted Feb 27, 2017
It was good to be close to the west edmonton mall
5 out of 5
Recommended
for Everyone
by A verified traveler from stony plain, ab

Posted Feb 12, 2017
Great hotel. Very nice front counter staff. And the restaurant "Stages" was fantastic.
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend meetings

Posted Jan 24, 2017
The room was spacious, quiet, bed was very comfortable, bathroom was large and clean, parking plentiful, but the overall vibe of the place was quiet. Food was just OK - need to drive if you want to do anything, not walkable.