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Reviews of Edmonton Inn and Conference Centre

3 out of 5
Edmonton Inn and Conference Centre
11834 Kingsway NW, Edmonton, AB

Reviews

7.2

Good

Rating 10 - Excellent. 222 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 224 out of 1000 reviews" "
Rating 4 - Poor. 131 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Joanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was unkempt, no fan in the bathroom, elevators were sketchy. Tripped getting into one as it didn’t meet level to the floor.
Stayed 2 nights in Apr 2024
Response from Tina Tobin on Apr 15, 2024
Thank you for taking the time to review your stay. We appreciate you bringing the issues you had with the elevators to our attention. We have contacted our contractor. Wishing you all the bestTina TobinGeneral Manager

8/10 Good

terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniet because we did collectors show in the building
Stayed 2 nights in Apr 2024
Response from L.N. Guest Service Agent on Apr 15, 2024
Thank you for your review!Hope to see you again! :)

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location. Close to Downtown.
Stayed 2 nights in Apr 2024
Response from Tina Tobin on Apr 12, 2024
Thank you for taking the time to review your stay with us. We appreciate your time and the 5 stars! We look forward to seeing you again soon.Warm regardsTina Tobin General Manager

8/10 Good

OVIDIU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tina Tobin on Apr 12, 2024
Thank you for taking the time to review your stay with us. We are pleased you enjoyed. We hope to see you again soon!!Wishing you all the bestTina Tobin General Manager

6/10 Okay

Sara

Liked: Staff & service
Needs renovated!
Stayed 1 night in Apr 2024
Response from Tina Tobin on Apr 8, 2024
Thank you for reviewing your stay, we appreciate the feedback. We do hope your stay was satisfactory. We are sorry for any inconvenience. Wishing you all the bestTina TobinGeneral Manager

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tina Tobin on Apr 8, 2024
Thank you for the quick 5 star review. We look forward to seeing you again soon.Warm regardsTina TobinGeneral Manager

6/10 Okay

Li-Anne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The bathroom was not properly cleaned. There were pee stains on the floor and the inside of the toilet. Called for housekeeping, although she was very nice and she thoroughly cleaned it for us, it took her about 15-20 minutes to get there which means we couldn't use the bathroom for that long.
Stayed 2 nights in Mar 2024
Response from Tina Tobin on Apr 3, 2024
Thank you for taking the time to review your stay. We are very sorry for the inconvenience you encountered. We do hope to see you again on a future visit to our area. Wishing you all the bestTina Tobin General Manager

4/10 Poor

malkeet

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smell horrible. They are very old. Bed makes sounds, no proper lights in the room except for lamps. I called to change my room, put on hold for 20 minutes then asked to give a call back. Waiting for the call now.
Stayed 1 night in Mar 2024
Response from Tina Tobin on Apr 2, 2024
Thank you for taking the time to let us know of your issues with your stay. We apologize for the inconveniences Wishing all the very bestTina Tobin General Manager

4/10 Poor

Colin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
floor and room reaked of cigarettes. Cigarette burn marks all over floors. Bathroom door would not close.
Stayed 1 night in Mar 2024
Response from Tina Tobin on Mar 25, 2024
Thank you for taking the time to review your stay with us. We are very sorry for any inconveniences you encountered. We appreciate your comments as we work to improve our servicesWarm regardsTina TobinGeneral Manager

2/10 Terrible

Mickael

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was 30 degrees in the room with the heat turned off and the window open.
Stayed 1 night in Mar 2024
Response from Tina Tobin on Mar 20, 2024
Thank you for taking the time to review your stay. We are sorry for the inconvenience you encountered with the heat. We are working to correct the issue.Wishing you the bestTina Tobin General Manager

2/10 Terrible

Eric

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was dirty and the staff did not seem to want to help when you requested it to be clean.
Stayed 4 nights in Mar 2024
Response from Tina Tobin on Mar 18, 2024
Thank you for taking the time to review your stay with us. We are reviewing your comments with our team and apologize for any inconveniences you encountered. We appreciate your time. Wishing you all the bestTina Tobin General Manager

10/10 Excellent

Joseph J

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how clean and open it was. Lots of space to move around and friendly staff. Great stay, I will be back, Joseph.
Stayed 1 night in Mar 2024
Response from Tina Tobin on Mar 18, 2024
Thank you for taking the time to review your stay with us. We are pleased you enjoyed and look forward to seeing you again soon.Warm regardsTina Tobin General Manager

4/10 Poor

Anita

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures definitely differ from the room I got. I was put in an old, run down room with one double bed. The decor was outdated like something from the 80’s and the room smelled of cigarette smoke.
Stayed 2 nights in Mar 2024
Response from Tina Tobin on Mar 18, 2024
Thank you for taking the time to review your stay. We apologize for any inconveniences. We appreciate your feedback as we work to improve our services. Wishing you all the bestTina TobinGeneral Manager

4/10 Poor

Daniel

Traveled with partner
Really outdated and smelly rooms. Lots of “shady” characters both inside and outside of the hotel.
Stayed 1 night in Mar 2024
Response from Tina Tobin on Mar 18, 2024
Thank you for taking the time to review your stay. We are sorry to see you didnt enjoy your stay. We apologize for any inconveniences you encountered.Wishing you all the bestTina TobinGeneral Manager

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It just so dated. And feels bla.
Stayed 1 night in Mar 2024
Response from Tina Tobin on Mar 18, 2024
Thank you for taking the time to review your stay. We appreciate the feedback. Wishing you all the bestTina Tobin General Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Felt very comfortable as soon as you walk in
Stayed 1 night in Mar 2024
Response from Tina Tobin on Mar 15, 2024
Thank you for taking the time to review your stay with us. We are pleased you enjoyed your stay. We look forward to seeing you again soon.Warm regardsTina Tobin General Manager

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tina Tobin on Mar 14, 2024
Thank you for taking the time to review your stay. We appreciate your time and look forward to seeing you again soon.Wishing you all the bestTina Tobin General Manager

4/10 Poor

Jesse

Stayed 1 night in Mar 2024
Response from Tina Tobin on Apr 2, 2024
Thank you for taking the time to review your stay. We are sorry to see you didnt have a good stay. We would love to hear more so we can improve.Warm regardsTina Tobin General Manager

8/10 Good

Lorri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and pleasant stay
Stayed 2 nights in Mar 2024
Response from Tina Tobin on Mar 11, 2024
Thank you for taking the time to review your stay. We appreciate the feedback and look forward to seeing you again soon.Warm regardsTina Tobin General Manager

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to Canadian Tire, quiet soundproof room for sleeping. Small window slides open for ventilation.
Stayed 1 night in Mar 2024
Response from Tina Tobin on Mar 11, 2024
Thank you for taking the time to review your stay with us. We appreciate the nice feedback and look forward to seeing you again soon.Wishing you all the bestTina Tobin General Manager

8/10 Good

Bonnie

Stayed 1 night in Mar 2024
Response from Tina Tobin on Mar 25, 2024
Thank you for taking the time to review your stay with us. We appreciate your time and look forward to seeing you again soon.Warm regardsTina Tobin General Manager

6/10 Okay

Amber

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly. Bed was comfortable. But very dated and banged up. Decent place for the price. Graze Restaurant breakfast was delicious and a great price.
Stayed 1 night in Mar 2024
Response from Tina Tobin on Mar 6, 2024
Than you for taking the time to review your stay. We appreciate the feedback. We are pleased you enjoyed Graze! We look forward to seeing you again on a future visit to our area.Warm regardsTina Tobin General Manager

6/10 Okay

Chase

Liked: Cleanliness, staff & service
The beds are uncomfortable as hell
Stayed 1 night in Feb 2024
Response from Tina Tobin on Mar 1, 2024
Thank you for taking the time to review your stay. We appreciate the feedback and apologize for any inconveniences you encountered. Wishing you all the very bestTina Tobin General Manager

2/10 Terrible

Curtis

Disliked: Cleanliness, amenities, property conditions & facilities
Sketchy and run down. Smelled of sewage and cigarettes
Stayed 1 night in Feb 2024
Response from Tina Tobin on Mar 1, 2024
Thank you for taking the time to review your stay. We are sorry to see you did not have a good stay. We appreciate your comments as we continue to improve. Wishing you all the best Tina TobinGeneral Manager

2/10 Terrible

Dara

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
So many issues with this stay! The TV did not work that night. In the morning I went to have a shower and there was not any hot water. After having a cold shower, I called down to let them know that there was no hot water. When I went to check out and asked for a refund due to the issues, staff were rude. The woman told me I should have called down and stated there wasn’t any hot water, to which I replied I had. She then informed me I should have waited for the hot water to work? I explained not everyone gets up an hour early in preparation of there being no hot water. When I tried to call the manager after he was on shift, I only got his answering machine to which I left a message. He never called me back. This was certainly not worth the money and there are many better places to stay in the city.
Stayed 1 night in Feb 2024
Response from Tina Tobin on Feb 28, 2024
Thank you for taking the time to review your stay. We are very sorry for the inconveniences you encountered with your room. We are taking steps to ensure this does not happen in the future. Our Guest Services Manager, Brandon will be in contact to assist you. Once again we apologize for the issues. We do hope you will give us another try so we can show you a much more enjoyable stay. Wishing you all the bestTina Tobin General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service
All of the staff were exceptional ! Renee in maintenance was very helpful and professional. The front-end Staff were Amazing ! Had a Great 4 Day stay !Staff l
Stayed 4 nights in Feb 2024
Response from Tina Tobin on Feb 27, 2024
Thank you for taking the time to review your stay. We appreciate you kind words. We look forward to seeing you again soon. Wishing you all the bestTina Tobin General Manager

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tina Tobin on Feb 27, 2024
Thank you for taking the time to review your stay with us. We appreciate your time and look forward to seeing you again soon.Warm regardsTina Tobin General Manager

8/10 Good

Chase

Liked: Staff & service
Staff were so nice and caring.
Stayed 2 nights in Feb 2024
Response from Tina Tobin on Feb 26, 2024
Thank you for taking the time to review your stay. We are pleased you have great service. We look forward to seeing you again soon.Warm regardsTina TobinGeneral Manager

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met and exceeded our expectations and we would recommend staying there to our friends and would stay there again should we require accommodation in the area.
Stayed 1 night in Jan 2024
Response from Tina Tobin on Feb 22, 2024
Thank you for taking the time to review your stay. We appreciate your kind words. We hope to see you again soon.Wishing you all the bestTina Tobin General Manager

8/10 Good

Sherman

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed twice in a 1 week stay in Edmonton/Red Deer. The hotel is dated but the rooms are large and clean. Very close to Norwood Seniors hospice. Needs better meal options but the free parking is nice too. Good stay in general.
Stayed 2 nights in Feb 2024
Response from Tina Tobin on Feb 21, 2024
Thank you for taking the time to review your stay. We appreciate all your feedback. We do hope to see you again soon. Wishing you all the bestTina Tobin General Manager

8/10 Good

Bitaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tina Tobin on Feb 21, 2024
Thank you for taking the time to review your stay. We appreciate your time and look forward to seeing you again soon.Warm regardsTina Tobin General Manager

6/10 Okay

Crystal, Lloydminster

Liked: Cleanliness, staff & service
Rooms are clean but are very outdated. Toilet roll falling off, big burns and stains in the rug, loose carpet
Stayed 1 night in Feb 2024
Response from Tina Tobin on Feb 20, 2024
Thank you for taking the tome to review your stay. We appreciate your feedback. We do hope to see you again on a future visit to our areaWarm regardsTina TobinGeneral Manager

6/10 Okay

Sherman

Business traveler
Liked: Cleanliness, staff & service
Dated hotel that seems to host a lot of conferences and visitors of the hospital. Staff were very friendly and helpful. Room was large with large heavy furniture that was really comfortable and felt very spacious.
Stayed 3 nights in Feb 2024
Response from Tina Tobin on Feb 20, 2024
Thank you for taking the time to review your stay with us. We appreciate your kind comments about our staff. We do hope to see you again soon.Warm regardsTina Tobin General Manager

10/10 Excellent

Reacko

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk gentleman was polite and helpful, the room was well kept and everything works in order.
Stayed 1 night in Feb 2024
Response from Tina Tobin on Feb 16, 2024
Thank you for taking the time to review your stay. We appreciate your kind words and look forward to seeing you again soon.Wishing you all the bestTina Tobin General Manager

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited our purpose for being in Edmonton, the staff were helpful and we enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from Tina Tobin on Feb 14, 2024
Thank you for taking the time to review your stay. We are pleased you enjoyed and had great service. We look forward to seeing you again soon.Wishing you all the bestTina TobinGeneral Manager

8/10 Good

Leora

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
proximity to RAH
Stayed 2 nights in Feb 2024
Response from Tina Tobin on Feb 12, 2024
Thank you for the quick 4 star review. We appreciate your time and look forward to seeing you again soon.Warm regardsTina Tobin General Manager

8/10 Good

Lynda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Very friendly and helpful. Over and above
Stayed 1 night in Feb 2024
Response from Tina Tobin on Feb 12, 2024
Thank you for taking the time to review your stay. We appreciate the shout out to our team. We are pleased you enjoyed. Looking forward to seeing you again soon.Warm regardsTina Tobin General Manager

4/10 Poor

John

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
On arrival, staff did not acknowledge customer. Room was not ready, that’s okay, was an hour early. When I went back down to just get my key, it took 25 minutes (long check in line) however they could not find my paper work from an 1 hour ago. Floor had smashed glass window, hallway smelled like sewer and worst of all the room was stiffing hot and could not get comfortable.
Stayed 1 night in Feb 2024
Response from Tina Tobin on Feb 8, 2024
Thank you for taking the time to review your stay with us. We are very sorry for the inconveniences you encountered during your visit. We have reviewed your concerns with our team. We do hope to see you again. Wishing you all the bestTina Tobin General Manager

6/10 Okay

jane

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tina Tobin on Feb 12, 2024
Thank you for taking the time to review your stay. We would love to hear more about it. We do hope to see you again. Warm regardsTina TobinGeneral Manager

10/10 Excellent

Sandy

Traveled with group, Traveled with partner
This is an older building and some rooms don’t have a fridge which was inconvenient but it was quiet and clean.
Stayed 2 nights in Feb 2024
Response from Tina Tobin on Feb 7, 2024
Thank you for taking the time to review your stay. We appreciate the feedback. We are in the process of fitting all our rooms with fridges and microwaves. We do hope to see you again on a future visit to our areaWarm regardsTina Tobin General Manager

2/10 Terrible

Otilie

Stayed 2 nights in Jan 2024
Response from Tina Tobin on Mar 21, 2024
Thank you for taking the time to review your stay. We are sorry to see you didnt enjoy your time with us. We apologize for any inconveniences. Wishing you all the bestTina Tobin General Manager

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was ok. Its been there forever. Rooms are a little old but overall not to bad. Price per night was good
Stayed 1 night in Jan 2024
Response from Tina Tobin on Feb 1, 2024
Thank you for taking the time to review your stay with us, we are pleased you had a good experience. We hope to see you again. Wishing you all the bestTina Tobin General Manager

2/10 Terrible

Stallone

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from this property. The elevator is so old, that it almost felt like it will crash down once you are in it. The room is so hot, no A/C. The front desk staff (bald guy) gave us poor customer service and was somehow annoyed and acted sarcastically when asked about directions. The didn't even bother to ask permission if he can swipe my credit card for damage deposit of $50. He just went and swiped my credit card without even letting me know as to what is it for, only after when I asked him that he told me it's for damage deposit. Overall comfort experience is not good. This hotel needs major renovations. The only reason why I booked in this hotel is because it is close to where I am going the next day. Stay away from this hotel if you want to enjoy your stay in Edmonton.
Stayed 1 night in Jan 2024
Response from Tina Tobin on Jan 31, 2024
Thank you for taking the time to review your stay with us. We are sorry to hear you experienced poor customer service. We will be sure to address this with our team. We apologize for any inconveniences you encountered during you visit. Wishing you the bestTina Tobin General Manager

6/10 Okay

Richard

Business traveler, Traveled with family
Liked: Cleanliness
Limited dining
Stayed 2 nights in Jan 2024

8/10 Good

John

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I had a great breakfast with granddaughter. Although management knew, a bloodspattered elevator that i rode down in, was not marked or shut down. A real biohazard.
Stayed 1 night in Jan 2024
Response from Tina Tobin on Jan 22, 2024
Thank you for taking the time to review your stay. We are sorry for any inconveniences you encountered with your stay, we appreciate the feedback and rest assured the issue was addressed. We are pleased you enjoyed your breakfast. Hoping to see you again on a future visit to our area. Warm regardsTina Tobin General Manager

10/10 Excellent

Almaz

Stayed 1 night in Jan 2024
Response from Tina Tobin on Feb 12, 2024
Thank you for the quick 5 star review. We appreciate your time and look forward to seeing you again soon.Warm regardsTina Tobin General Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tina Tobin on Jan 19, 2024
Thank you for the quick 10/10 review. We appreciate your time and look forward to seeing you again soon.Warm regardsTina Tobin General Manager

10/10 Excellent

Donna

Traveled with family
Very friendly and helpful staff. Very clean
Stayed 1 night in Jan 2024
Response from Tina Tobin on Jan 18, 2024
Thank you for taking the time to review your stay with us. We appreciate your 5 stars. Looking forward to seeing you again on a future visit to our areaWarm regardsTina Tobin General Manager

8/10 Good

Wendy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tina Tobin on Jan 18, 2024
Thank you for taking the time to review your stay. We are pleased you enjoyed. We look forward to seeing you again soonWarm regardsTina Tobin General Manager

6/10 Okay

Stephan

Liked: Staff & service
Recently came to town for a hockey game and stayed here. The attendent at the desk was very friendly and accomodating. My room was clean however this hotel is quite dated. I had to play with the heat multiple times to try and find a happy medium. For the money it was a bad spot, however it could most definitely use updating.
Stayed 1 night in Jan 2024
Response from Tina Tobin on Jan 18, 2024
Thank you for taking the time to review your stay. We are sorry to see you found our hotel a bad spot. We appreciate your feedback and are pleased you had great service. We do hope you will try us again in the future. Wishing you all the bestTina Tobin General Manager