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Reviews of Royal Hotel West Edmonton, Trademark Collection by Wyndham

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tyson

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great price rooms are the cookie cutter 2 queen design as everywhere else. The included breakfast was nice. Nothing fancy but was a nice selection of hot foods. Rooms and hallways were very clean not much for other amenities but was a nice simple cost effective stay. Would absolutely recommend.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great . Lots of good food options nearby. We ate at the restaurant, really good food and drink
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Robert, Airdrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good and quiet. The breakfast was awesome that came with the stay. Thanks to all the staff.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Brittney for the rating - it's greatly appreciated

8/10 Good

Marni

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very kind and helpful! Breakfast was great!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Marni for the rating - it's greatly appreciated

6/10 Okay

Joann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is wifi sucks, had to use my data just to do google search and map my destinations. Other than that it was great
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Joann for the rating and your comments. Our upgrade to the Wi Fi network will be completed this week. You should see a greatly improved connection to your devices

10/10 Excellent

Abdelaziz

Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Abdelaziz for the rating - it's greatly appreciated

6/10 Okay

Joe

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Joe for the rating - it's greatly appreciated

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area , good breakfast included in rate. Spacious room. Comfy and clean
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Valerie for the rating and your comments - it's greatly appreciated!

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet! Clean and comfortable!!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 19, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, upgraded my room to a king bed in the executive wing which was very spacious , quiet and con=mfortable. Left my reading glasses there on Tuesday and phoned to report them missing on Thursday. They were located within 10 minutes by the cleaning staff and will be mailed back to be at no charge. Excellent service
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 19, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

nada

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 19, 2024
Thanks for staying with us

10/10 Excellent

Katherine Grace

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are accommodating and pleasant
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 18, 2024
Thanks Katherine for the rating. I will be sharing your comments with my team

8/10 Good

Gustavo

Liked: Cleanliness
Nine
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thanks Gustavo for the the rating - it's greatly appreciated

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfy beds
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying at this hotel, it was clean, felt safe and was really easy to get to and from around the city!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Brianna

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and clean workout room. Noisy on the first floor - hearing sirens at all hours because of Anthony Hendy right there. Management came to my door after my first night of two nights and told me I needed to tell the front desk I'm staying another night. I told her I have booked two nights, and discussed this when I checked in. She said, "oh!" and walked away. No apology for interrupting me, or asking me questions instead of immediately assuming I am the one who got it wrong. Sorry your paperwork was wrong, this was not my fault. Customer Service was lacking here. Additionally, I was never given a breakfast card for my two mornings, as I later found out I was needing. I was then given a hard time in the dinning room because I didn't have a breakfast card. Again, lacking in Customer Service. I suggest some (refresher) training is needed here. Otherwise, everything else was great. Great price.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 16, 2024
I am sorry to read about your most recent stay experience with us. It is not typical of guests to experience such encounters during there stay with us. I have shared your feedback with my team for immediate follow up. I am confident you will see a marked improvement on your next stay with us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for weekend stay. Decent breakfast.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thanks Timothy for the rating and your comments - it's greatly appreciated

10/10 Excellent

LARRY

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always stay at this hotel when I’m in Edmonton, great hotel.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Thanks Larry for the rating and your comments - it's greatly appreciated!

4/10 Poor

Carol

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 16, 2024
Thanks Carol for the rating

6/10 Okay

Shelley

Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
Thanks Shelley for the rating

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thanks Jonathan for the rating - it's greatly appreciated!

10/10 Excellent

John

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice they had to upgrade because they booked all the dog rooms even though I had put a note on my reservation so this was to my benefits no extra charge
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Kimberly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was huge for the two of us. Everything was clean, yeah its a little dated but we also werent paying $300/night either. The breakfast was good as well. Overall good value. My only complaint wasnt we couldnt get it to cool down. Room was a bit warmish.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
I am sorry to read about your most recent stay experience with us. It is not typical of guests to experience such encounters during there stay with us. I have shared your feedback with my team for immediate follow up. I am confident you will see a marked improvement on your next stay with us.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Thanks Jason for the rating

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Thanks Jocelyn for the rating

10/10 Excellent

Vladimir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 12, 2024
Thanks Vladimir for the rating - we look forward to welcoming you back to the Royal Hotel West Edmonton

6/10 Okay

William

Liked: Cleanliness, staff & service
Bathroom TINY! Breakfast buffet passable. Price commensurate with the venue. Staff friendly and helpful. Electronic door card key operation spotty. Bottom line: acceptable for the price.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 12, 2024
I am sorry to read about your most recent stay experience with us. It is not typical of guests to experience such encounters during there stay with us. I have shared your feedback with my team for immediate follow up. I am confident you will see a marked improvement on your next stay with us.

10/10 Excellent

louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 10, 2024
Thanks Louise for the rating and your observations - it's greatly appreciated!

10/10 Excellent

Brianna

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 10, 2024
Thanks Brianna for the rating - it's greatly appreciated!

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 9, 2024
Thanks Mason for the rating and we look forward to welcoming you back soon to the Royal Hotel West Edmonton

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything I needed to do. Very nice for the rate that I paid.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 8, 2024
Thanks Robby for the rating and your comments - it's greatly appreciated and we look forward to welcoming you back soon

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, staff were very helpful and friendly. Location was good for where I wanted to go.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 8, 2024
Thanks Judy for the rating and your observations - it's greatly appreciated

10/10 Excellent

Sarah

Traveled with family and small children
The rooms are really nice and so are the restaurants and gym, the hallways and elevator area might need an update.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 8, 2024
Thanks Sarah for the rating and your observations - it's greatly appreciated

10/10 Excellent

Johnson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 8, 2024
Thanks for the rating - it's greatly appreciated!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 8, 2024
Thanks for the rating - it's greatly appreciated!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 4, 2024
Thanks Maria for the rating - it's greatly appreciated! We look forward to welcoming back to the Royal Hotel West Edmonton soon

10/10 Excellent

Hazel

Stayed 1 night in Mar 2024

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness
Location was good.
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Thanks Brian - I'm glad you enjoyed your stay

4/10 Poor

Chantal

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Free breakfast but drinks are extra, you have to wait to be seated. ,buffet breakfast was ok, 5$ for a glass of small orange juice , the heating/cooling unit smelled funny , looked dirty and old , the bed was horribly uncomfortable. It was a convenient location to west Ed but I would try and stay somewhere else next time
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 8, 2024
Thanks Chantal for taking the time in providing your valuable feedback regarding your stay at the Royal Hotel West Edmonton. Although it is never pleasant to hear of any issues on the part of our guests, this feedback does allow us to discover shortcomings and make improvements.

6/10 Okay

Lisa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty rundown and area is a bit sketchy. Breakfast was very good though.
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Thanks for the rating

8/10 Good

Chris, Whitecourt

Liked: Cleanliness, staff & service, property conditions & facilities
Good value property. Excellent breakfast.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks Chris for the rating/review. We look forward to welcoming you back to the Royal Hotel West Edmonton in the near future

6/10 Okay

Aligulu

okay
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks Aligulu for the rating - its greatly appreciated

10/10 Excellent

Louella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the breakfast choices. The lady at the breakfast place was really nice. Really close to the mall. Easy parking as well
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks Louella for the rating and the review - it's greatly appreciated and we look forward to welcoming up back to the Royal Hotel West Edmonton

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks for the rating

8/10 Good

Kayla, Marwayne

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 18, 2024
Thanks Kayla for the rating - it's greatly appreciated

2/10 Terrible

Matt

Disliked: Staff & service
Didnt even get in
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 28, 2024
I'm sorry Matt that you did not get to enjoy our hospitality

10/10 Excellent

Andrew B

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks for the rating Andrew - it's greatly appreciated!

6/10 Okay

David

Beds were fairly comfortable. Did not like the concrete hallways with low ceilings; felt very institutional. Included breakfast was good. Location was handy.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 28, 2024
Thanks David for the rating - it's greatly appreciated