Ratings based on 1,109 Verified Reviews

3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Lethbridge, AB

Great Hotel.

Posted Mar 18, 2017
Pros: Close to any kind of store I wanted, big rooms, comfortable. great food.
Location: It was close to many restaurants, gas stations.
The hotel was Great. It was clean, comfortable and the food was excellent.
Comment from Hotel Management
Mar 21, 2017 by Executive Royal Hotel, Hotel Management
Thank you for the great review! Please come back for another visit soon and thank you for choosing The Executive Royal Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Excellent location to shopping. and also to the fr

Posted Mar 11, 2017
Pros: Location is excellent to shopping and also to the major freeways.
Location: Minutes from a a mega shopping mall.
Great check in and very comfortable room with a view and away from the high traffic road noise.
Comment from Hotel Management
Mar 13, 2017 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for the excellent review and for pointing out some of the advantages of our location. See you on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Red Deer AB

good staff, clean rooms,

Posted Mar 8, 2017
Pros: modern, clean
Cons: herbal tea in the room
Location: Easy to find and close to other amenities and main traffic routes.
We were in Edmonton for a concert and just needed a one night stop. Good location and a fair price.
Comment from Hotel Management
Mar 13, 2017 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for your review. Please let the front desk staff know if there is a specific type of tea you are looking for and they will do their best to find it for you. We hope to see you again on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Central Alberta

Overnight

Posted Mar 8, 2017
Pros: Service was good
Cons: TV program access
Location: West Edmonton Mall and Misericordia Hospital
Had to stay overnight on a Monday night. Room was quiet. Asked the desk to arrange a taxi for 7:10am. Taxi pulled up at 7:05. The early morning deskman phoned to make sure the taxi was coming and told them I was in the lobby at 7;00am. My wife wanted more blankets for the bed when we entered our room.. She asked on the way out of the hotel and within a few minutes two thick blankets arrived at our door. The only problem I encountered was the TV menu system was not easily scrolled through. You had to go page to page and to change channels you had to go back to square one and page through again. The channel listing had no description of the programs being offered.
Comment from Hotel Management
Mar 13, 2017 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for your review of the hotel. We strive to provide the very best customer service we can and I am pleased your acknowledged our efforts. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
Hotel was very clean, staff were friendly it's super close to west Edmonton mall
Comment from Hotel Management
Mar 13, 2017 by Executive Royal Hotel Edmonton, Hotel Management
It's great that the mall is so close isn't it. We are very proud of our housekeeping and the rest of our staff. Please come back for a visit soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
This hotel is very nice and the staff was great. The room was quite clean, bed was very comfy and room seemed to be updated recently. Great job! We'll be back and will recommend your hotel.
Comment from Hotel Management
Mar 6, 2017 by Executive Royal Hotel Edmonton, Hotel Management
We really appreciate it when our staff are recognized for their efforts. Thank you for posting a review and we look forward to seeing you on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Reasonable and Comfortable

Posted Feb 22, 2017
Pros: Good location. Nice staff. Good food on room service. Clean room.
Cons: Restaurant open more.
Location: Mall is all we frequented other than appointments at the hospital.
Had to take our daughter to Edmonton for medical concerns; stayed at Fantasyland the first night -- upgraded room for decent rate so we enjoyed it. Decided to stay another night and all they had were theme rooms at $358 so we opted to go a couple miles away -- still real close to the Mall, freeways, etc. Royal Executive Inn is a great location - just enough amenities with a good rate to make it affordable and comfortable.
Comment from Hotel Management
Mar 3, 2017 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for your review and pointing out the value that we offer. Please come back for a visit soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Very nice experience

Posted Feb 21, 2017
Pros: I really like the cleaning and room service staff.
Cons: a shuttle service from the airport... or at least communication on your website that there's no shuttle between the airport and this location
Location: This location is very close to West Edmonton Mall, which is the whole point for some folks. It's not very close to the heart of Edmonton, though.
I stayed here again because it was a fav experience for my Dad when we stayed here 15+ years ago. Again, I wasn't disappointed except in the distance it is from the airport. Sadly there's no shuttle from the airport to this hotel and not being from the area, I had no idea how far from the airport this location is. No problem; I enjoyed my stay regardless. The staff, especially the cleaning and room service staff, were absolutely lovely! Very friendly, kind, and personable. I'd definitely stay again!
Comment from Hotel Management
Mar 3, 2017 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for your comments. Yes unfortunately the Airport Shuttle only comes to West Edmonton during daytime hours and that is beyond our control. We look forward to welcoming you back on your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

it is close to the west Edmonton mall

Posted Feb 21, 2017
Pros: close to the mall and other locations that I was visiting
Cons: maybe clean the room more carefully...
Location: we went to the west edmonton and couples restaurants that friends recommend it, because it was really close to the hotel.
the overall experience wasn't bad, just I found a piece of gum at the night table....
Comment from Hotel Management
Mar 3, 2017 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for your comments and suggestions on where we can improve. I'll pass your review to our Executive Housekeeper for follow up with the staff so that it doesn't happen again. Please come back soon for another visit.
3 out of 5
by A verified traveler from alberta

Great location close to west Edmonton mall

Posted Feb 21, 2017
Pros: The location and ease of getting to
Cons: The heating system
Location: West Edmonton mall, Telus science center
We used to stay here regularly but stopped as became colder in the rooms. We thought we would try again,but we're disappointed that we couldn't change the heat setting again. The staff however are very freindly and really try to be accommodating.
Comment from Hotel Management
Mar 5, 2017 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for your review and for your suggestions on how we can improve. If you let the front desk know prior to arrival, we can ensure the room is at the proper temperature for you. We hope to see you again in the future.