Ratings based on 1,005 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from AB Canada

Good Hotel close to Mall and shops

Posted Jul 26, 2016
Pros: It was clean and comfortable, with a bar so you didn't have to drive.
Cons: Room furniture was a little dated.....breakfast brunch was a little too pricy
Location: A short drive to the mall, good restaurants nearby that you could walk to and a short drive to the fort too.
Nice clean hotel with friendly staff, comfortable, clean room, nice little bar with friendly and humorous staff serving. Comfortable seating in bar.....a very pleasant stay and we would go back again.
Comment from Hotel Management
Jul 27, 2016 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for posting a review of the hotel. We appreciate your patronage and hope to see you again in the near future.
4 out of 5
by A verified traveler

Posted Jul 25, 2016
Close to restaurants, and to West Edmonton Mall, great value for the price you pay
Comment from Hotel Management
Jul 27, 2016 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for posting a review of the hotel. I'm delighted to hear you enjoyed the property. Please come again soon.
4 out of 5
by A verified traveler from G.P.

Good location in west end

Posted Jul 18, 2016
I liked the room overall. Had a great sleep on the bed and the pillows were nice and fluffy. The shower adjustment was a little finicky and easy to get burned. I was feeling rather ill so I didn't get a chance to try the rather large breakfast buffet.
Comment from Hotel Management
Jul 19, 2016 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for posting a review of the hotel. We look forward to welcoming you back on your next visit to Edmonton.
4 out of 5
by A verified traveler from Winnipeg

Nice Hotel, close to the Mall

Posted Jul 16, 2016
Hotel staff was friendly, room was nice and clean. When I wasn't happy with the horrible room service nachos I ordered they took them off the bill.
Comment from Hotel Management
Jul 19, 2016 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for your review of the hotel. I'm glad to hear that your concerns were handled to your satisfaction. We look forward to welcoming you back on your next visit.
3 out of 5
by A verified traveler from T

Mediocre older hotel

Posted Jul 16, 2016
Hotel felt old. Basically a typical middle of the line mediocre hotel. Best thing about it is location as there are lots of restaurants in the area and it is relatively close to west Edmonton mall. Furniture was a bit rough looking in our room (dresser tv was on had damage to front of it, couch was a bit worn). It was typical for comfort as far as the bed went. Wished it had a microwave but only had a fridge and coffee maker.
Comment from Hotel Management
Jul 19, 2016 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for your comments. It is feedback such as your that helps us to improve when we have not met guests expectations. The hotel does have a supple of microwaves that are available by calling the front desk. We hope to see you again in the future and thank you for your patronage.
5 out of 5
by A verified traveler from Melbourne Australia

Great for a visit to West Edmonton Mall

Posted Jul 15, 2016
It is hard to fault this place. The facilities were excellent and the room was very large with everything we needed. We stayed two nights. Excellent wifi. Very close to shopping and dining options.
Comment from Hotel Management
Jul 19, 2016 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for your excellent comments and rating of the hotel. See you on your next visit.
5 out of 5
by A verified traveler

Located close to West Edmonton Mall

Posted Jul 5, 2016
I always enjoyed my stay at the executive Royal Inn the staff are friendly the rooms are spacious and the hotel is close to things I like to do
Comment from Hotel Management
Jul 5, 2016 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for the positive feedback. We appreciate your patronage and hope to see you again soon in Edmonton.
4 out of 5
by A verified traveler

Comfortable place to stay

Posted May 24, 2016
Good location, comfortable beds and pillows, friendly staff. We did have a problem with getting the room to cool off though, as their isn't a separate air conditioner and it is somehow tied into the thermostat. We set it all to cool and lowered the temp. but it still didn't change anything. Once we gave up trying, we called down to ask what we were doing wrong, and they were going to send someone up but we were already in bed. Otherwise, everything was fine.
Comment from Hotel Management
Jun 7, 2016 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for posting a review of the hotel and that you enjoyed your stay. We hope to see you again on your next visit to Edmonton.
4 out of 5
by A verified traveler from Kamloops, BC

Nice hotel just off the Henday and Stony Plain Rd.

Posted May 18, 2016
Pros: The location was excellent. Nice roomy and welcoming lobby. Rooms were clean and comfortable.
Cons: Some stains in hallway carpet.
Location: Great knitting store nearby River City Yarns.
Great location, the staff were excellent and super accommodationg. Fresh apples at the front desk.
Comment from Hotel Management
May 24, 2016 by Executive Royal Hotel, Hotel Management
Thank you for posting a review of the hotel and pointing out our convenient location. Your comments regarding our staff are very much appreciated and I will notify our housekeeping department regarding the carpets. See you on your next visit to Edmonton.
4 out of 5
by A verified traveler from Fort McMurray

Great location close to West Edmonton Mall.

Posted May 3, 2016
Pros: Cleanliness and location.
Cons: N/A
Location: West Edmonton Mall is really close and there are many restaurants close by as well.
Hotel was clean and the staff was friendly and helpful.
Comment from Hotel Management
May 3, 2016 by Executive Royal Hotel Edmonton, Hotel Management
Thank you for your kind review of the hotel and for pointing out our convenient location. It gives me great pleasure to be able to share such a positive review with our staff. Thank you for your patronage and we look forward to welcoming you back on your next visit.