Ratings based on 1,346 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the Truck room

Posted May 27, 2017
Loved the theme room but the bathroom needs updating. There was also renovations going on which they didn't tell us about so my child was unable to nap.
Comment from Hotel Management
Jun 20, 2017 by Jerimay, Hotel Management
Hello, Thank you for sharing your experience with us! We are happy to hear you enjoyed one of the many themed rooms our hotel has to offer. We appreciate your feedback regarding the bathroom as we are always looking for areas to improve on so we can provide our guests with a memorable experience. We do hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient IN MALL Hotel

Posted May 13, 2017
Pros: Themed Rooms are amazing!
Cons: Tiled Floor (because of the Jacuzzi). Rooms are carpeted, bound to get wet.
Location: Everything!! We stayed in the Mall for 2 days!!! Ice skating waterpark amusement park with rides. bowling food..even chinatown is in the Mall!
Stayed at Fantasyland Polynesian Room. Breakfast at Mall, Shop till you drop at the Mall, Dinner at Mall, very Convenient!! In evening, Relaxed in 4 person Jacuzzi with the kids while watching TV. Mall has waterpark, Golf, Bowling Shooting Range Amusement Park with Rides and Casino!!
Comment from Hotel Management
May 20, 2017 by Leah - Reservations Team Lead, Hotel Management
Hello, Thank you for taking the time to share your experience with us. We are so glad to hear that your family had such a great time. Our Polynesian rooms are so great, its like a mini Hawaiian getaway. Perhaps next time you can travel go on a safari in the African room, or board a spaceship for a trip to the moon, in our space room. And with the convenience of being right inside the mall, it makes it so easy to get what you need and have so much fun. Also, if you weren't aware, we do sell discounted passes to all our guests at the front desk. Next time, don't forget to ask them about those passes and our awesome deals on add on packages.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Calgary

Hotel situated right in the West Edmonton Mall

Posted May 10, 2017
Pros: The location was prime and hotel rooms were appealing and spacious. Hotel food and room service were exceptional.
Cons: Bathroom upkeep and maintenance to 4-star level
Location: Hotel located right in the West Edmonton Mall which is very accessible to visit and enjoy indoors without having to drive out anywhere.
I enjoyed my stay at Fantasyland Hotel as it's situated right in the largest mall in all of North America and very accessible to all amenities. My work conference was held at the conference centre right onsite which was truly amazing experience! Hotel location was prime and room was spacious, clean and presentable/appealing. The only experience I was not too happy about was that hotel needs to maintain their bathrooms better. Need to replace toilets as flush nob stopped working which was fixed only temporarily. Bathroom maintenance and renovations required given its a 4-star hotel. Otherwise overall was a pleasant experience during my stay there:)
Comment from Hotel Management
May 20, 2017 by Leah - Reservations Team Lead, Hotel Management
Hello Muni, We are so glad to hear that you enjoyed your stay. Staying in a hotel where your conference is being held is so great, and we are glad you were able to take advantage of that and the easy access to the mall. We apologize for any inconvenience in regards to the bathroom issues you experienced and we have made our maintenance team aware of this concern and will take action to ensure working toilets for all. Thank you so much for sharing your experience with us. We truly appreciate it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
The hotel proved to bean excellent choice for us to celebrate 20 amazing years of marriage!!
Comment from Hotel Management
May 20, 2017 by Diana, Hotel Management
Thank you for your review, and belated Happy 20th Anniversary! We feel so honored that you had chosen to stay with us for this very special occasion. We hope that you'd stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from PG, BC

Very nice hotel. Can't wait to go again!

Posted May 6, 2017
The staff was friendly. The room was amazing! Needed a bit more thorough cleaning.
Comment from Hotel Management
May 20, 2017 by Diana, Hotel Management
Thank you for your feedback Cassandra. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Nova Scotia

Great location.

Posted Apr 30, 2017
Pros: Picked this hotel because it is located within West Edmonton Mall. Enjoyed the lemon water provided in the lobby.
Cons: Beds were a little small.
Location: Conveniently located within West Edmonton Mall.
Stayed for 4 nights on a family vacation (Tuesday to Saturday). It is so convenient to have the hotel right inside the mall. We were able to get our swim clothes on and walk to/from the water park without having to lug everything with us.
Comment from Hotel Management
May 20, 2017 by Diana, Hotel Management
Thank you for your review Matthew! We are glad to hear that you had enjoyed your stay with us. We hope that you'll stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg

Expedia rocks

Posted Apr 29, 2017
This was my second experience with Expedia and our room was BOSS !!! Very clean spacious with a beautiful view .... house keeping was wonderful ... thanks Expedia !!! Keep up the good work !!
Comment from Hotel Management
May 20, 2017 by Diana, Hotel Management
Thank you for your review! We are glad to hear that you had enjoyed your stay. We are looking forward to seeing you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, Manitoba

Three nights without kids

Posted Apr 26, 2017
Pros: I loved my bed and my room.
Cons: Hotel breakfast was very expensive.
Location: West Edmonton Mall. Need I say more?
Arrived in a time crunch as we needed to get to a venue to see a show. Asked about taxi and time/distance to venue and rep at counter who checked us in encouraged us to go to our room and come straight down and he would have it all organized - which he did! He even walked us out and hailed the cab over for us. We arrived at venue in perfect time. We had a VERY spacious two bed room on the ninth floor. I also have to say that these were the most comfortable mattresses I have ever slept on - including the one I sleep on at home. I even took a photo of the mattress label!! Tons of families with excited kids but all the guests were very well-mannered. One elevator seemed to be out of commission during our stay which slowed elevator access but as the elevators were very fast it was only a very minor inconvenience.
Comment from Hotel Management
May 20, 2017 by Diana , Hotel Management
Thank you for your review Liz! Excellent customer service is always what we strive for at our property. We hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

The hotel is well kept, staff was amazing.

Posted Apr 26, 2017
We really enjoyed our 2 night stay, no complaints.
Comment from Hotel Management
May 18, 2017 by Leah - Reservations Team Lead, Hotel Management
Hello Ashley, We are so glad that you chose to stay with us and enjoyed every moment. We hope to see you again in the future, and don't forget to ask about upgrades to different room types, or discounted attraction passes.
4 out of 5
Recommended
for Everyone
by A verified traveler from weybrn sk

Good for convenience

Posted Apr 20, 2017
I only booked this hotel as it is connected to the west Edmonton mall. It was a bit pricey I didn't think the room we were in was worth it as it was just a standard room. It didn't have a microwave and the coffee and tea wasn't the greatest. But this hotel is so convenient not to stay there if your at west Edmonton mall!
Comment from Hotel Management
May 18, 2017 by Leah - Reservations Team Lead, Hotel Management
Hello Kate, Thank you for staying with us. The convenience of having your accommodations right inside of the mall is definitely a huge benefit. If you choose to stay with us in the future, be sure to ask about reserving a microwave for your stay, as we do have a few we can loan to guests. Thank you for taking the time to share with us.