Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Regina

Nice hotel, close to downtown, good breakfast.

Posted Aug 27, 2016
Pros: Bed and breakfast, both good
Cons: My door did not close properly but was fixed and the phone had no dial tone but was fixed.
Location: * blocks from new Rogers place, easy walking to anything downtown,
Had to stay 5 nights on business and room was clean, bed comfortable with a good breakfast offering.
Comment from Hotel Management
Aug 29, 2016 by Front Office Manager, Hotel Management
Dear Dea, Thank you for your review! I am sorry to hear you had a couple of problems during your stay, but it is great to see they were fixed in a timely manner! We look forward to your return soon! Sincerely, Grant Rice Front Office Manager
5 out of 5
by A verified traveler

Posted Aug 22, 2016
Nice and clean, great location. Would definitelystay again.
Comment from Hotel Management
Aug 29, 2016 by Front Office Manager, Hotel Management
Thank you for your 5 Star Review! We truly appreciate it and are happy you enjoyed your stay with us. We look forward to your return in the future! Sincerely, Grant Rice Front Office Manager
3 out of 5
by A verified traveler

Posted Aug 7, 2016
The hotel is located conveniently in downtown Edmonton. The room and hotel are showing their age, but for the most part pass muster. The air conditioner is noisy, but the road noise with the door open was even worse. The parking lot is quite tight.
Comment from Hotel Management
Aug 8, 2016 by Front Office Manager, Hotel Management
Dear Cam, Thank you for your feedback. We understand and apologize for the inconvenience caused by AC Unit being noisy. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Grant Rice Front Office Manager
5 out of 5
by A verified traveler from Saskatoon

I'll definitely stay here again

Posted Aug 3, 2016
Pros: Friendly staff
Cons: There was some construction going on my floor (or close by) but wasn't a problem.
Location: Close to downtown Edmonton. Good area of town.
Check in was a breeze, all hotel staff was courteous and helpful. Rooms were clean and the breakfast was exceptional. I really enjoyed my stay here and would recommend this hotel to anyone. Two thumbs up.
Comment from Hotel Management
Aug 3, 2016 by Front Office Manager, Hotel Management
Dear Devan, Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We are so excited for you and everyone else to enjoy the new and improved Heating and Cooling System. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Grant Rice Front Office Manager
4 out of 5
by A verified traveler from ontario

Posted Jul 16, 2016
Better than average hotel. Breakfast was good. Staff friendly.
Comment from Hotel Management
by Front Office Manager, Hotel Management
Thank you for your review! We are happy to hear you enjoyed the breakfast and found our staff to be friendly! Look forward to your return! Sincerely, Grant Rice Front Office Manager
5 out of 5
by A verified traveler

Posted Jul 3, 2016
Pros: Very comfortable beds with soft sheets. If you want a good nights sleep this hotel will not disapoint.
Friendly and helpful staff. Nice clean & modern rooms.
Comment from Hotel Management
Jul 8, 2016 by Front Office Manager, Hotel Management
Thank you for reviewing our property, I am happy to see that we provided you with a wonderful experience. Our beds are wonderful and were glad you enjoy them as much as we do! Sincerely, Grant Rice Front Office Manager
4 out of 5
by A verified traveler from leon mexico

Hotel agradable, basico

Posted Jun 3, 2016
Pros: el trato del personal desayuno continental aceptable rango de usa y canada
Cons: las instalaciones
El hotel es agradable. nada super especial, el personal si es muy atento, con mucha disposición.
Comment from Hotel Management
Jun 22, 2016 by Front Office Manager, Hotel Management
Gracias tanto por su revisión de nuestro hotel. Me complace oír que haya disfrutado de su estancia con nosotros. Es algo que nuestro personal se enorgullece de, por lo que valoramos sus comentarios. Esperamos que nos visite de nuevo. Sinceramente, Grant Rice Gerente de la oficina principal
4 out of 5
by A verified traveler

Average but friendly staff

Posted May 30, 2016 on Hotels
This hotel was average but the front desk lady was very friendly. Nothing stood out here but the only disappoint: the hot tub wasn't fully functional and I only book hotels with hot tubs now. The hot tub was usable but it was only warm and the jets didn't work. Oh and you couldn't get a bottle of water from the vending machines. They were all sold out.
Comment from Hotel Management
Jun 21, 2016 by Front Office Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We are looking into your concerns. Thank you again for bringing it to our attention! Sincerely, Grant Rice Front Office Manager
5 out of 5
by Edward

Posted May 23, 2016 on Hotels
Comment from Hotel Management
Jun 21, 2016 by Front Office Manager, Hotel Management
Thank you so much for your rating of our hotel. We hope you will visit us again! Sincerely, Grant Rice Front Office Manager
4 out of 5
by A verified traveler

Good n clean

Posted May 21, 2016 on Hotels
wifi was spotty and very slow and the wall internet doesn't work either.
Comment from Hotel Management
Jun 21, 2016 by Front Office Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are continuously working to improve the WiFi so when you return it will be good to go! Sincerely, Grant Rice Front Office Manager