Ratings based on 326 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Medicine Hat, AB

Ok hotel

Posted Nov 29, 2016
Phone unplugged, not working! Sink draining very slow! No washroom exhaust fan. Pool was freezing! Our kids like the water no matter how cold, but this one pushed the limit and we couldn't handle it after 10min. The hot tub was warm rather. Quite dated overall. The train behind the hotel was the least of the concerns at this place!
5 out of 5
by A verified traveler from Alberta

Posted Nov 21, 2016
We stayed here two weekends in a row and the staff were great, breakfast was good and the beds were comfy. Fast and easy to get into Leduc. Staff was very accommodating to our group with all requests we made. Kids had a good time in the pool.
5 out of 5
by A verified traveler

A Most Pleasant Surprise!

Posted Nov 7, 2016
Pros: We thought we wouldn't like being the 10 minutes out of town, but it was really great. Gave the kids a few minutes to unwind, was FAR quieter than the hotels around South Common that we usually stay at, and the pool has a slide, which the kids LOVED! We will definitely be back!! It is nice and new and modern and clean. We were really glad to have stumbled across it. The location didn't bother us because we don't come and go from the hotel to shopping & other things, we just come back to swim & sleep in the evenings. Warning though, don't count on hitting a grocery store in the evening; Saturday night at 8:50 the Safeway not far away was already closed; had to rely on hotel vending machines for evening snacks.
Cons: I was the only one in our family who heard the trains during the night, and only because I was already awake. We were at the other end of the hotel, facing the other hotel. We would take room 404 again for sure!
Comment from Hotel Management
Nov 12, 2016 by SMartin, Hotel Management
Thank you very much for your wonderful comments! I am thrilled everyone enjoyed their stay and the kids had fun on the waterslide. We look forward to welcoming you & your family back again! Best Regards
5 out of 5
by A verified traveler

Quick Comfort

Posted Oct 12, 2016
We came in late, and left early in the morning. The beds were comfortable and they even provided ear buds if the train would bother you ... I never even heard it.
Comment from Hotel Management
Oct 20, 2016 by Smartin, Hotel Management
Thank you for your wonderful comments, glad to hear you had a great nights rest!
3 out of 5
by A verified traveler

Comfy

Posted Oct 10, 2016
Pros: Comfortable
Cons: A restaurant since it is in an industrial location
Location: Airport
Clean, comfortable and close to airport. Prefer to have a restaurant in the hotel
Comment from Hotel Management
Oct 20, 2016 by Smartin, Hotel Management
Thank you for your comments, please know located 20 feet in the same parking lot at our Holiday Inn & Suites is a full service restaurant.
1 out of 5
by A verified traveler from Alberta

VERY Disappointing

Posted Oct 10, 2016
I checked in after a long day of travel, expecting the usual Holiday Inn Express experience, which is usually good. Very busy front desk at check in, I was okay to wait as the young man working was doing his best. After a long walk accompanying my 91 year old mother in law to the room, I was disgusted as soon as I opened the door. The carpet had several big stains on it, the shower in the bathroom had several hairs which had not been cleaned off, and I could almost guarantee that the sheets on both of the queen beds had NOT been changed after the last guests. I will not book there again, guaranteed.
Comment from Hotel Management
Oct 20, 2016 by Smartin, Hotel Management
Thank you for your comments and my sincere apologies for the room you encountered. Please note this is not out standards and we are taking large measures to find out what happened and ensure this does not happen again.
5 out of 5
by A verified traveler

location and quality

Posted Oct 10, 2016
Perfect location and price and amenities for what I needed. Unfortunately, the pool deck was being re-surfaced. Should have been mentioned on Expedia site
Comment from Hotel Management
Oct 20, 2016 by Smartin, Hotel Management
Thank you for the comments, my apologies for the communication error on the pool as we re-surfaced the deck.
5 out of 5
by A verified traveler from CALGARY, AB, CANADA

Nice hotel with super nice pool/water slide

Posted Sep 29, 2016
Pros: Swimming pool and water slide and the hot tub!
Cons: Schedule of the pool.
Location: It was about 30 minute-drive from West Edmonton Mall, where we'd gone malling.
The room we stayed on was very clean. great for families, we've got a mini kitchen, sink, fridge, microwave, coffeemaker, and with disposable plates, bowls, cutleries in zip lock bags. There was even a dishwashing soap and cloth! So sweet and thoughtful for a hurried mom like me! Beddings were very comfortable, plus the couch, like a mini-home really! the bathroom was clean and spotless. I love their toiletries! Breakfast buffet was excellent, with nice selection of tasty sausages, scrambled, pancakes, breads, muffins, etc. For a family, this is really worth the price. We loved the swimming pool, water slides and the hot tub. My youngest son and I had the pool and the slide to ourselves at the time! Sweet! I thought their pool schedule was a bit short, since it opens at 9 am, and closes at 10 pm. Would be nice if they could open much earlier and close later. The maintenance lady was very gracious and helpful as she took the key and open the pool for us, since it was past 9 am already when we went down but the pool was still close. Yes, we would definitely book this hotel again if ever we find ourselves in Nisku again.
Comment from Hotel Management
Oct 1, 2016 by S Martin, Hotel Management
Thank you very much for taking the time to write a review and your wonderful comments. I will be sure to share this with all staff! We are pleased you enjoyed your stay and look forward to welcoming you back!
4 out of 5
by A verified traveler

Nice d clean hotel

Posted Sep 19, 2016
It was an excellent hotel. Very clean. Excellent food service
Comment from Hotel Management
Oct 1, 2016 by S Martin, Hotel Management
Thank you very much for your wonderful feedback, we look forward to seeing you again!
4 out of 5
by A verified traveler

Posted Sep 10, 2016
Pros: Close to airport- reasonable price- breakfast- shuttle- parking - what more could you need
Excellent location close to airport - shuttle parking breakfast
Comment from Hotel Management
Oct 7, 2016 by S Martin, Hotel Management
Thank you for your review, we strive to ensure our guests expectations are met!