Ratings based on 284 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Close to airport

Posted Jul 11, 2016
Perfect for a close to airport stay But breakfast isn't all that great
Comment from Hotel Management
Jul 28, 2016 by Ryan Yoo - Guest Services Mgr, Hotel Management
Thank you for taking the time to submit a review. We are sorry that our deluxe continental hot breakfast did not meet expectation. We have taken your review into consideration and will make improvements.
2 out of 5
by A verified traveler from Saskatoon

Posted Jul 8, 2016
Pros: The location is fine, and it's in a quite location. The complimentary breakfast is good.
Cons: Service staff, as they clean the rooms, should report any deficiency to avoid guests having to deal with them by having a lousy stay.
Location: If you have a vehicle it's in a good enough location to Edmonton.
Air condition not cooling properly and needed service. There were no towel bars to hang towels and face clothes in use. We were told to put them in the vanity under the sink. This is not acceptable when sharing the room with other, plus the damp towels and face clothes will not dry tuck in a vanity and folded over. The sink drain was almost plugged, as water was pooling to almost overflowing. The upgraded renovated bathroom sink faucet looks good, but moves when moving the water temperature control lever to the left or right. The edges of the room where the carpet meets the wall needs to be regularly vacuumed, as I can see accumulated lint and dust. All the cleaners have to do is to use the vacuum nozzle and run it along the areas where the carpet power head can't reach it. All these things should have been noticed by hotel cleaning staff, reported and fixed before renting the room out to the public. When I complained about the poor quality the staff did not much to accommodate us. I was disappointed by what they had to offer.
Comment from Hotel Management
Jul 28, 2016 by Ryan Yoo - Guest Services Mgr, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
4 out of 5
by A verified traveler from Aklavik, NT

Convenient location and great staff

Posted Jul 2, 2016
Stayed here with my family and would definitely stay here again. Staff is fantastic, kids loved the pool, and the breakfast was great. The room was very large, beds are comfortable, and there is a nice large bath tub. The only complaint was a stained carpet and furniture, not dirty, but stains. Not a deal breaker for me but kept me from giving the hotel a five star rating. Overall a great hotel and I would definitely stay there again.
Comment from Hotel Management
Jul 4, 2016 by Kelsey, Hotel Management
Thank you for reviewing your recent stay with us! I'm thrilled you and your family enjoyed your time at our hotel, we do hope we will see you again!
4 out of 5
by A verified traveler from Vancouver, BC

Great location, lovely room

Posted Jun 12, 2016
Pros: see above
Everything was very nice, the amenities of the room were great. I wish we could have stayed longer and enjoyed things more. The location so close to the airport worked out very well.
Comment from Hotel Management
Jun 16, 2016 by Guest Services, Hotel Management
Thank you for sending us your response. We are happy to hear that you enjoyed your stay with us and we too wish you could have stayed longer and enjoyed yourselves. There is always next time and we certainly look forward to you staying with us again! Shantelle Penno Assistant General Manager
4 out of 5
by A verified traveler from edm

Clos to edmonton international airport.

Posted Jun 5, 2016
It was a good place to stay and enjoy the local edmonton and the surrounding, away from traffic but close to the highway.
Comment from Hotel Management
Jun 6, 2016 by hotel staff, Hotel Management
Thank you for taking the time to send us a response. We are delighted to hear that yo enjoyed your stay with us. We look forward to serving you again in the future. Shantelle
3 out of 5
by A verified traveler

One quick night

Posted Jun 4, 2016
Pros: it was close to the airport.
Cons: it's a bit rough around the edges for their hotels, but it probably gores with the territory, Nisku is an oil town.
Location: Work your blue collar job and catch a flight.
This was just a quick over night stay, in a 1am and out by 7am. The room was clean enough and the bed was as to be expected, I've stayed at these properties all over.
Comment from Hotel Management
Jun 7, 2016 by Shantelle Penno, Hotel Management
Thank you for response! We look forward to having you stay with us again!
4 out of 5
by A verified traveler from Edmonton, Ab

Nice hotel near the airport

Posted May 24, 2016
Pros: The swimming pool with the slide was very entertaining for the kids and the breakfast was super.
Cons: More machines and equipment at the Gym.
Location: It is situated near the airport so it is good if you are travelling.
I booked this hotel just to have a change inside the city for a few days. My kids and me had a wonderful time enjoying the pool with the slide, the hot tub and the Gym. The breakfast is very good with a lot of varieties and all made fresh. The omelettes are gorgeous. We ordered pizza for lunch so our stay was well planned and we had a wonderful time. The hotel staff are friendly and always ready to help. I certainly recommend this hotel to all my friends.
Comment from Hotel Management
May 30, 2016 by Shantelle, Hotel Management
Its wonderful that you and your kids enjoyed your stay with us! Hope to see you again soon!
5 out of 5
by A verified traveler

Another great stay!

Posted May 8, 2016
Clean room, great breakfast, and daughter had a blast on the waterslide! Plus we got an upgrade to a beautiful, large jacuzzi suite:)
Comment from Hotel Management
May 10, 2016 by SMartin, Hotel Management
We are thrilled you enjoyed your stay and your daughter enjoyed the waterslide, brings a smile to all our faces! I will share your comments with all staff! Have a wonderful day!
4 out of 5
by A verified traveler from BC

Nice hotel close to airport

Posted May 2, 2016
Pool was very busy as sports team was staying there as well. Couldn't not hear any noise, try though. Breakfast was quite good.
Comment from Hotel Management
May 10, 2016 by SMartin, Hotel Management
Thank you for taking the time to comment about your stay, we appreciate all comments from our guests! We look forward to having you stay with us again in when business or pleasure is in the area!
5 out of 5
by Eric

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by SMartin, Hotel Management
Thank you for the star ratings! We appreciate you taking the time!!!