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"The Matrix hotel just does everything a little better than most other hotels. The water pressure in the shower is great, the glasses and wineglasses are…well, glass, the hair dryer is salon quality. We also enjoy the restaurant - the breakfast buffet is great and the price is so reasonable. It’s our favourite place to stay in downtown Edmonton! "

"Parking in the front is limited so you’re forced to park on the side or back and there’s no access to the hotel from those sides. There is only two disabled parking stall which I am a user so I had to be dropped off at the front before my partner parked at the side and had to walk all the way around. The pillows were either rock hard or weird like they were stuffed with old blankets or something. The pool was over crowded with zero attention to it. Kids flying everywhere and no towels stocked. There was not enough towels in our room for the number of people and no toilet paper at check in. And the “included breakfast” was horrendous. Like. Don’t even bother included. You had to give the lady a ticket at the door which is fine, but then there are very little options. Like a bagel, sure. Toasted? Na. There was two toasters, only one worked and the other took more than 5 mins to toast anything. Cream cheese? Na. Coffee? Sure. A tiny bit. Milk? Na because the man ahead of you took several coffee cups and emptied the milk jug into the cups and put the caps on and put them in his walker after loading up half the sugar packets and jams and peanut butt"

"👍"

"The bed was comfortable and we slept well. There seems to be a lack of attention to detail in the housekeeping process, and some repairs look like they were done by people who aren’t skilled at doing them. Room smelled quite musty. Price was decent. "

"Room was clean, room was starting to look dated."

"Clean rooms but there's no heater in for the shower...but over all it's good "

"we had a great stay as always! very comfortable bed. my kids loved it! 💕"

"Easiest check in we have experienced in years."

"Fantastic view and helpful dining recommendations from front desk."