Close to the airport
Posted Dec 27, 2016
I was flying home for Christmas and I chose this Ramada because it is so close to the airport and they offer shuttle service, but I almost missed my flight!
The shuttle stopped at the Ramada at 5am - my flight was 6:15am.
I knew it was the last hotel on the route and thought we would be at the airport in 10 minutes flat.
But the shuttle driver decided to drop off 4 other passengers at the Shell terminal without mentioning anything. All of a sudden we've turned away from the main terminal!
I asked where we were going and got the answer - not from the driver but from the other passengers. And they also told me their flight didn't leave until 7am, so even they remarked that I should have been dropped off first.
I arrived at the airport at 5:35am with my heart racing - this was December 22nd, one of the busiest travel days of the year!
Yes I made my flight, but only with minutes to spare!
Please consider asking guests what time their flights leave and deliver them accordingly.
Comment from Hotel Management
Jan 1, 2017 by Ramada EIA, Hotel Management
Thank you for taking the time to review the Ramada Edmonton International Airport. We appreciate you bringing to our attention with regards to the shuttle service. I have forwarded your comments to the concerned person and to make sure that we're not overlooking any opportunities to improve our services, as we want our guests to enjoy their stay with us.