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Reviews of Sandman Hotel Edmonton West

3 out of 5
Sandman Hotel Edmonton West
17635 Stony Plain Rd Nw, Edmonton, AB

Reviews

8.0

Very Good

Rating 10 - Excellent. 471 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 79 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tiffiny

It was ok
Stayed 1 night in Apr 2024

10/10 Excellent

Travis, Richer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the tower. Nice
Stayed 1 night in Apr 2024
Response from Deep Verma, General Manager on Apr 22, 2024
Dear Travis,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

6/10 Okay

Melina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Phui Lan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Deep Verma, General Manager on Apr 22, 2024
Dear Phui,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 Excellent

Jasdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Apr 2024
Response from Deep Verma, General Manager on Apr 19, 2024
Dear Jasdeep,Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your stay with us.On behalf of the entire team here at Sandman Hotel Edmonton West I would like to extend a sincere Thank You for the wonderful feedback. It’s such a rewarding feeling for my team and myself to see our guests enjoying their stay. Thanks again for your stay and we will look forward to welcome you again. Sincerely,

10/10 Excellent

scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtyard with the poolside room was great for the kids and to have a place to chill once they went to bed. Our new go to hotel when we go to Edmonton for sure.
Stayed 2 nights in Apr 2024
Response from Deep Verma, General Manager on Apr 18, 2024
Dear Scott, Thank you for giving us a perfect rating and i am glad to hear you love our courtyard pool. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and will look forward to welcome you again!Sincerely,

10/10 Excellent

Roy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Decent
Stayed 1 night in Apr 2024
Response from Deep Verma, General Manager on Apr 19, 2024
Dear Roy, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your stay with us.On behalf of the entire team here at Sandman Hotel Edmonton West I would like to extend a sincere Thank You for the wonderful feedback. It’s such a rewarding feeling for my team and myself to see our guests enjoying their stay. Thanks again for your stay and we will look forward to welcome you again. Sincerely,

8/10 Good

Leroy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Either Expedia or the Hotel decided not to give me room without a balcony. I think I might have to be more specific for the next booking.
Stayed 1 night in Apr 2024
Response from Deep Verma, General Manager on Apr 18, 2024
Dear Leroy, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West. Please accept our apologies for the inconvenience you experienced not having room with Balcony. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

2/10 Terrible

Jacquelin

Traveled with family and small children
Disliked: Property conditions & facilities
2 out of our three rooms were not ready until 4:45 when check in is at 4 Also a Very loud hotel… Had a room around the pool and the rooms are Not Sound Proof at all, they also did not have towels at the Pool, people yelling and banging on doors at 12:30 in the morning, had to get security to stop them We as great that our kids could play and be loud, Also got woke up early from a choir singing in the Pool which was beautiful!! But also after not being able to rest, fairly frustrating No
Stayed 1 night in Apr 2024
Response from Deep Verma, General Manager on Apr 16, 2024
Dear Jacquelin, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.I would be glad to discuss any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance!Sincerely,

6/10 Okay

Jay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
This is a difficult review, the rooms were tiny, the "king" beds were the smallest king beds ive ever seen. I had to change my reservation a day before because i found out the room we had didnt have a bathtub, my wife is handicapped so very important, and 1 of the 2 rooms we got the toilet wasnt working. The area has lots of shopping and food selection, so that was a plus. On the plus side, when i was checking out of our 2 rooms, the guy asked how our stay was, i answered horrible. Before i even had a chance to run down my list of things, he refunded me 1 night per room, dropping my bill in half. So while i wasnt happy with the rooms, he made up for it with no questions asked and was very apologetic. So, all that being said, i would give them another try with a little more knowledge of the rooms NOT to get.
Stayed 2 nights in Apr 2024
Response from Deep Verma, General Manager on Apr 16, 2024
Dear JayThanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.We will share your valuable comments, concerns and suggestions with our team to enhance our service all your future stays with us. Again, thank you so much for your stay and will look forward to welcome you again!Sincerely,

8/10 Good

Stephen D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the Denny’s nearby, the parking and roads to get here a bit of a hassle but nothing too serious.
Stayed 1 night in Apr 2024
Response from Deep Verma, General Manager on Apr 16, 2024
Dear Stephen D, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Excellent

Jenny

Friendly and clean
Stayed 1 night in Apr 2024
Response from Deep Verma, General Manager on Apr 16, 2024
Dear Jenny, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Love that there is a 24 hour restaurant on site
Stayed 1 night in Apr 2024
Response from Deep Verma, General Manager on Apr 10, 2024
Dear Philip,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

2/10 Terrible

Jonas

I was told the pool will be open the next day and we stayed 2 days. Ti made make it worst, I left my family there thinking they were having fun but little that I know and expect. I don’t recommend this place at all as they offer me $40 for breakfast. shame on you
Stayed 2 nights in Apr 2024
Response from Deep Verma, General Manager on Apr 10, 2024
Dear Jonas, Thank you so much for your valuable feedback and please accept our apologies for the shortcomings you experienced due to pool been closed. Unfortunately, we had to close the pool due to urgent maintenance. We always strive to provide enhanced guest experience to our best capability and hope to have you back as our valued & loyal guest. I would be glad to discuss the issues you experienced in the hope to alleviate some of the disappointment. Again, thank you so much for your stay and we will look forward to welcome you again. Sincerely,

10/10 Excellent

Frank

Been coming here for years
Stayed 1 night in Apr 2024
Response from Deep Verma, General Manager on Apr 10, 2024
Dear Frank,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West and thank you so much for being our loyal guest. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

4/10 Poor

Leigha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My husband was impressed that I did not make him take me to a different hotel. The room was not very clean the hallways always had garbage in them, granted this is from other guests and not completely on the hotel. It smelt like weed everywhere you went, I am 7 months and did not care for that. I only stayed for the remainder of our reservation because I prepaid for it through Expedia and would not get my $550 back but I will not make this mistake again at any sandman hotel. They did not clean around the coffee machine it had old spilled coffee on it, you did not want to walk around without shoes on either, we did not want to use the shower and the bathroom hardly looked clean with dirt in all the corners and hairs in the shower. Yes I have high expectations but anyone paying that kind of money should. The staff was very friendly.
Stayed 3 nights in Apr 2024
Response from Deep Verma, General Manager on Apr 16, 2024
Dear Leigh,Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.I would be glad to discuss any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance!Sincerely,

10/10 Excellent

Janelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to everything.Great service from hotel staff!
Stayed 2 nights in Mar 2024
Response from Deep Verma, General Manager on Apr 10, 2024
Dear Janelle, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 Excellent

Jessel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good!👍
Stayed 1 night in Apr 2024
Response from Deep Verma, General Manager on Apr 10, 2024
Dear Jessel,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 Excellent

Jessie-James

Liked: Cleanliness, staff & service, property conditions & facilities
No parking lot was packed
Stayed 1 night in Apr 2024
Response from Deep Verma, General Manager on Apr 10, 2024
Dear Jessie-James,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service
The rooms need hooks and a mirror! No hooks what so ever.
Stayed 2 nights in Apr 2024
Response from Deep Verma, General Manager on Apr 10, 2024
Dear Linda, Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. Your feedback would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

8/10 Good

Darryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay, room was nice size and beds pillows were comfortable. Pool decking could use daily or more cleaning would be my only complaints.
Stayed 4 nights in Mar 2024
Response from Deep Verma, General Manager on Apr 3, 2024
Dear Darryl,Thank you for the 4 Star Review!We're thrilled to learn that you had an enjoyable overall stay with us. It was truly our pleasure to be of service to you. Your feedback regarding the pool decking cleanliness is invaluable, and rest assured, we'll promptly address this matter to ensure a pristine experience for all our guests.On behalf of the entire team at Sandman Hotel Edmonton West, we extend our heartfelt gratitude for your positive review. We eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,

8/10 Good

Donna

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Deep Verma, General Manager on Apr 3, 2024
Dear Donna,Thank you for the 4 Star Review !!!I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Deep Verma, General Manager on Apr 3, 2024
Dear Joseph ,Thank you for the 4 Star Review !!!I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

6/10 Okay

Charles

Stayed 4 nights in Mar 2024
Response from Deep Verma, General Manager on Apr 22, 2024
Dear Charles, Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. If you would like to elaborate a bit and provide some feedback, that would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

8/10 Good

paul

Stayed 2 nights in Mar 2024
Response from Deep Verma, General Manager on Apr 22, 2024
Dear Paul,Thank you for taking the time to post a fantastic review for us We are so happy to hear that you enjoyed your time at Sandman Hotel Edmonton West. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We look forward to see you soon!Sincerely,

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than having to ask twice for some blankets and pillows, everything was great and we enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Apr 1, 2024
Dear Pamela,Thank you for the 5 Star Review !!!I do apologize for the delay of the blankets and pillows delivery to your room . I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

10/10 Excellent

Zora

Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Apr 22, 2024
Dear Zora,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 Good

Ksenia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Lovely staff, very helpful with my questions. The room was clean, but the furniture, paint and wallpaper was a bit ratty in places, I can see that the pandemic has been tough on this industry.
Stayed 2 nights in Mar 2024
Response from Deep Verma, General Manager on Apr 1, 2024
Dear Ksenia,Thank you for your feedback. We're glad you found our staff helpful. We understand your concerns about the room's condition, and we're working to improve despite the challenges posed by the pandemic. We appreciate your understanding and hope to welcome you back for a better experience in the future.Warm Regards

2/10 Terrible

melody q

Stayed 2 nights in Mar 2024
Response from Deep Verma, General Manager on Apr 18, 2024
Dear Melody, Thank you for taking the time to voice your concerns in regards to your recent stay. I'm really sorry to hear that you left the hotel rather disappointed. Please accept my apologies on behalf of whole team at Sandman Hotel Edmonton West for the shortcomings you experienced during your stay.Again, thank you so much for your stay and we would look forward to welcome you again.Sincerely,

8/10 Good

Alastair

Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Apr 18, 2024
Dear Alastair,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to find, very close to West Ementon Mall. Very clean and safe.
Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Mar 28, 2024
Dear Eric,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Mar 28, 2024
Dear Darren, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 Good

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, the pool is a little small but it was clean, lots of parking space, bathroom and room were clean.
Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Mar 28, 2024
Dear Kaitlyn,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

6/10 Okay

Aron

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Room was never cleaned. Asked for more amenities and a garbage bag of of towels and toilet paper coffee, etc was left out side my door. WiFi was horrible. Pool was dirty, hair and large piles of filth floating on surface and at the bottom. The fitness center was filled with broken equipment and water dispenser in gym was broken. Bed was comfortable, lots of hot water in room. Room was clean.
Stayed 5 nights in Mar 2024
Response from Deep Verma, General Manager on Mar 28, 2024
Dear Aron,Thank you for taking the time to provide your feedback regarding your recent stay. I am really sorry that your left the hotel disappointed. I would be glad to discuss the shortcomings you experienced during the stay and hope to alleviate some of your disappointment. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely,

6/10 Okay

Kevin

Stayed 3 nights in Mar 2024
Response from Deep Verma, General Manager on Mar 28, 2024
Dear Kevin,Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. Your feedback would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

10/10 Excellent

katie A.

Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Mar 28, 2024
Dear katie A.,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 Good

Marlee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough mirrors in the hotel room
Stayed 2 nights in Mar 2024
Response from Deep Verma, General Manager on Mar 25, 2024
Dear Marlee, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West. Please accept our apologies for the inconvenience you experienced not having enough mirrors for you. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 Good

Kevin, Goodfish Lake

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool access
Stayed 3 nights in Mar 2024
Response from Deep Verma, General Manager on Mar 25, 2024
Dear Kevin, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

2/10 Terrible

Erin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very rude and unwelcoming, and there was hair in the bed sheets.
Stayed 2 nights in Mar 2024
Response from Deep Verma, General Manager on Mar 28, 2024
Dear Erin,Thank you for taking the time to provide your feedback regarding your recent stay. I am really sorry that your left the hotel disappointed. I would be glad to discuss the shortcomings you experienced during the stay and hope to alleviate some of your disappointment. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Deep Verma, General Manager on Mar 25, 2024
Dear Heather,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 Excellent

Eva, Yellowknife

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed every minute
Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Mar 22, 2024
Dear Eva,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 Good

omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Mar 22, 2024
Dear Omar,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived the tower room was huge and beautiful. Had a belcony. Views were amazing too.
Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Mar 21, 2024
Dear Lindsay, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 Excellent

Eva, Yellowknife

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 3 nights in Mar 2024
Response from Deep Verma, General Manager on Mar 21, 2024
Dear Eva,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 Excellent

LAXMAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks again
Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Mar 21, 2024
Dear Laxman, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 Good

Justin

Liked: Cleanliness, staff & service
I would stay again it’s just starting to show its age
Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Mar 18, 2024
Dear Justin, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

4/10 Poor

Corina

Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Apr 10, 2024
Dear Corina, Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. Your feedback would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

10/10 Excellent

Leroy

Traveled with family
Liked: Amenities
Excellent rooms. Close to West Edmonton Mall. Has gym an pool. They have an excellent Restaurants.
Stayed 1 night in Feb 2024
Response from Deep Verma, General Manager on Mar 18, 2024
Dear Leroy,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

6/10 Okay

Chelsey

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty bathroom floor, hairs in bathtub, note pad still had writing from previous people, had to wash the microwave plate before using. Blankets had stains.
Stayed 2 nights in Mar 2024
Response from Deep Verma, General Manager on Mar 21, 2024
Dear Chelsey, Thank you for taking the time to provide your feedback regarding your recent stay. I am really sorry that your left the hotel disappointed. Please accept our apologies for the shortcomings you experienced. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely,

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deep Verma, General Manager on Mar 18, 2024
Dear Crystal, Thank you for taking the time to post a fantastic review for us. We are so happy to hear that you enjoyed your time at Sandman Hotel Edmonton West. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We look forward to see you soon!Sincerely,