Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
85% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Calgary

Elegant and gorgeous boutique hotel

Posted Sep 21, 2016
My stay at the Union Bank Inn was top notch!! I had a room in the Heritage wing, beautifully decorated with red toned tapestries, gorgeous throughout with impeccable details wherever you looked. Quite simply, I enjoyed my stay so much, I didn't want to leave! Front desk service was also excellent, and the free breakfast served to you in the morning is an extra perk. The only slight negative to this hotel, if I had to mention one, is the street traffic noise you can hear at times if a loud vehicle is driving by (i.e. city buses) if you happen to be in one of the street-facing rooms. Otherwise, this is a upscale hotel which exceeds all expectations. I have travelled all over the world and this hotel easily surpasses most at which I've been a guest. The Union Bank Inn is my new go-to whenever I'm in Edmonton; will be a repeat guest without question!
Comment from Hotel Management
Sep 26, 2016 by General Manager , Hotel Management
Dear Bridget, THANK YOU! We truly appreciate the opportunity to be your chosen Hospitality Partner, and so pleased that your stay at Union Bank Inn, Alberta's Original 4 Star Boutique Hotel met your expectations, and beyond! We truly look forward to many future opportunities of welcoming you back to the Hotel! Should you wish for a room away from Jasper Avenue, let our Front Desk Agents guide you many room types and wings. Once again, we truly appreciate your business and feedback! Warmest Regards Shelley Carrier Union Bank Inn General Manager Our Designer rooms
5 out of 5
by A verified traveler

A lovely small hotel. Very quiet and clean.

Posted Jun 24, 2016
Pros: Superb quality and service
Cons: nothing
Location: very central
I( have stayed here several times. A great central location. Very professional staff. An excellent restaurant.
Comment from Hotel Management
Jun 27, 2016 by Management , Hotel Management
Dear Anonymous! We are very appreciative of your continued support and kind comments. Our Staff are committed to providing the highest levels of Service, and cannot thank you enough for noticing! The UNION BANK INN, Alberta's Original Boutique Hotel, located in the Heart of Downtown Edmonton cannot wait to welcome you back again soon! Warmest Regards, Shelley Carrier General Manager
4 out of 5
by Luke from Calgary

Adequate

Posted Jun 12, 2016 on Hotels
There are two parts to this hotel: a historic part in an old building with designer rooms, and a newer part with traditional hotel furnishings. I did not view the historic rooms. I stayed in the contemporary part. My recommendation is that unless you're staying in a historic room, save your money and go to a mainstream hotel. The contemporary room I was in was clean, comfortable but very small. Not aesthetically remarkable in any way. Boring. But adequate. The hotel service was also adequate. Nothing remarkable in anyway. You are served a glass of wine and cheese and grapes every evening, which is a really nice touch. The breakfast is fantastic. The location is very convenient though. Downtown Edmonton is very quiet at night. The rest of the hotel is silent. In conclusion, you will have a nice time here. But I suspect you'll get more of your money's worth by staying in a historic room.
Comment from Hotel Management
Jun 16, 2016 by Deidre Frew, Hotel Management
Dear Luke, Thank you for your recent visit to the UNION BANK INN, Alberta's Original 4 Star Boutique Hotel. This upscale luxury property is comprised of 34Guestrooms, 14 of those being our Heritage Designer Guestrooms, where no room is alike. Each appointed with a high level detail, and very unique and distinctive decors. For those seeking something truly unique, this would definitely be the wing to enjoy. All of our guestrooms include a complimentary morning a la carte Breakfast, and evening delivery of Wine & Cheese, which I'm really happy to hear you enjoyed! Thank you for your feedback! We hope to have the pleasure of welcoming you back again soon - and possibly in a Heritage Room on your next visit. Until then, take care and enjoy the start to your Summer! Warm Regards, Shelley Carrier General Manager UNION BANK INN
5 out of 5
by A verified traveler from Grande Prairie, Ab

Nice Hotel

Posted May 16, 2016
Nice, Quaint hotel in downtown Edmonton. A nice change from the large hotels.
Comment from Hotel Management
May 16, 2016 by Management , Hotel Management
Dear Cory, THANK YOU for your perfect score and allowing us the distinct pleasure of accommodating your stay. The Union Bank Inn, Edmonton's Premier 4 Star Boutique Hotel prides itself on luxury and service - and we cannot wait to have you back again as our valued guest! Warmest Regards Shelley Carrier General Manager
4 out of 5
by Brian from Holden, AB

Birthday stay

Posted May 9, 2016 on Hotels
Room was small but quaint. Enjoyed our stay overall except for the miscommunication between the front staff and the restaurant about Sunday's breakfast. The front staff said we had until 10:30 am to grab breakfast since the Mother's Day Brunch was after that. We arrived at 9:50 am and was told the breakfast was finished at 9:30 am. We were not given any coffee, toast or a refund since our price included breakfast. A tad bit disappointed. Parking was out of the way and no valet for being downtown.
Comment from Hotel Management
Jul 16, 2016 by Deidre Frew, Hotel Management
Dear Brian, Thank you for choosing the Union Bank Inn to celebrate a Birthday! We are thrilled to have been able to accommodate you. Pleased to hear you had enjoyed your room, which sounds like you had chosen one of our intimate Heritage Designer Guestrooms. For your next visit, if you are seeking a larger room, perhaps the Contemporary Wing may be something to try for next time. Sounds like you were with us on our annual Mother's Day Brunch weekend. An event we are proud to provide to our guests, and greatly anticipated. I am sorry to hear of the miscommunications between the complimentary breakfast and the paid Brunch start and stop times. We will keep your remarks to be reviewed for the Teams to improve upon for future. We would love to have you with us again - with hopes of providing you with a perfect experience. Until then, we wish you well and hope to see you again soon! Warm Regards, Shelley Carrier, General Manager
5 out of 5
by Douglas from Kelowna

Posted Apr 28, 2016 on Hotels
Just driving through Edmonton and wanted to stay downtown. Good location. Friendly staff :)
Comment from Hotel Management
Jul 16, 2016 by Deidre Frew, Hotel Management
Dear Douglas, Thank you for choosing the UNION BANK INN while visiting Edmonton. We are thrilled to know your stay in Edmonton's Premier 4 Star Boutique Hotel, conveniently located in the heart of the City met your expectations! We look very forward to welcoming you back again soon! Warmest Regards, Shelley Carrier General Manager & Team,
5 out of 5
by David from Vancouver

Good little place

Posted Apr 10, 2016 on Hotels
Great little boutique hotel. Limited parking. Bathroom a bit outdated but great overall
Comment from Hotel Management
Jun 18, 2016 by Deidre Frew, Hotel Management
Dear David, Thank you for your response during your recent visit! We are delighted to know you had a wonderful stay. The Union Bank Inn is proud to be Alberta's original Boutique Hotel, and work above and beyond to ensure that our guests are treated to the ultimate in Service, Comfort and Experience. We offer two distinct accommodation choices - including our Signature Heritage Wing, featuring 14 one of a kind Designer Showcases to our Contemporary Wing, offering 20 Chic, modern and generous sized Guestrooms and Suites offering jetted tubs. For all of our guests, we offer assigned parking which is determined at check in. We do hope to have the pleasure of welcoming you back again soon! Warm Regards, Shelley Carrier, General Manager
5 out of 5
by John

Would do it again

Posted Feb 16, 2016 on Hotels
Excellent rooms and free breakfast in the morning
Comment from Hotel Management
Feb 19, 2016 by Deidre Frew, Hotel Management
Dear John, THANK YOU for your perfect score, and thrilled to hear that you had enjoyed your stay and complimentary breakfast in our onsite dining room Madison's Grill! We certainly look forward to many future opportunities of welcoming you back to the Union Bank Inn Edmonton's Original Boutique Hotel! Warmest Regards, General Manager & UBI Team
5 out of 5
by Melissa

Posted Feb 12, 2016 on Hotels
Great hotel, fast and free wifi, free wine and cheese in my room! Staff was very kind and helpful. I had to check out before breakfast, so they arranged a "grab and go" granola bar and coffee for me to take at 5:30am.
Comment from Hotel Management
Feb 19, 2016 by Deidre Frew, Hotel Management
Dear Melisa! Thank you for your for providing us the opportunity to be hosts for your recent stay. So happy to hear that you enjoyed the free WI FI, daily morning Breakfast and evening guestroom delivery of complimentary Wine & Cheese. We love ensuring our Guest's needs are met, and work to ensure expectations are not only met, but attempt to exceed. We truly appreciate your feedback, and can't wait to have you back with us again soon. Warm Regards, General Manager & UBI Team
3 out of 5
by A verified traveler

EXPENSIVE parking

Posted Feb 5, 2016
Nice hotel. Very relaxing. Good staff. Expensive parking.
Comment from Hotel Management
Feb 24, 2016 by Union Bank Inn Management & Staff , Hotel Management
Dear Guest, Thank you for providing us the pleasure of accommodating your past stay! We look forward to welcoming you back again soon. Warm Regards, Shelley Carrier, General Manager