Ratings based on 120 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
85% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

A lovely small hotel. Very quiet and clean.

Posted Jun 24, 2016
Pros: Superb quality and service
Cons: nothing
Location: very central
I( have stayed here several times. A great central location. Very professional staff. An excellent restaurant.
Comment from Hotel Management
Jun 27, 2016 by Management , Hotel Management
Dear Anonymous! We are very appreciative of your continued support and kind comments. Our Staff are committed to providing the highest levels of Service, and cannot thank you enough for noticing! The UNION BANK INN, Alberta's Original Boutique Hotel, located in the Heart of Downtown Edmonton cannot wait to welcome you back again soon! Warmest Regards, Shelley Carrier General Manager
5 out of 5
by A verified traveler from Grande Prairie, Ab

Nice Hotel

Posted May 16, 2016
Nice, Quaint hotel in downtown Edmonton. A nice change from the large hotels.
Comment from Hotel Management
May 16, 2016 by Management , Hotel Management
Dear Cory, THANK YOU for your perfect score and allowing us the distinct pleasure of accommodating your stay. The Union Bank Inn, Edmonton's Premier 4 Star Boutique Hotel prides itself on luxury and service - and we cannot wait to have you back again as our valued guest! Warmest Regards Shelley Carrier General Manager
4 out of 5
by Brian from Holden, AB

Birthday stay

Posted May 9, 2016 on Hotels
Room was small but quaint. Enjoyed our stay overall except for the miscommunication between the front staff and the restaurant about Sunday's breakfast. The front staff said we had until 10:30 am to grab breakfast since the Mother's Day Brunch was after that. We arrived at 9:50 am and was told the breakfast was finished at 9:30 am. We were not given any coffee, toast or a refund since our price included breakfast. A tad bit disappointed. Parking was out of the way and no valet for being downtown.
Comment from Hotel Management
Jul 16, 2016 by Deidre Frew, Hotel Management
Dear Brian, Thank you for choosing the Union Bank Inn to celebrate a Birthday! We are thrilled to have been able to accommodate you. Pleased to hear you had enjoyed your room, which sounds like you had chosen one of our intimate Heritage Designer Guestrooms. For your next visit, if you are seeking a larger room, perhaps the Contemporary Wing may be something to try for next time. Sounds like you were with us on our annual Mother's Day Brunch weekend. An event we are proud to provide to our guests, and greatly anticipated. I am sorry to hear of the miscommunications between the complimentary breakfast and the paid Brunch start and stop times. We will keep your remarks to be reviewed for the Teams to improve upon for future. We would love to have you with us again - with hopes of providing you with a perfect experience. Until then, we wish you well and hope to see you again soon! Warm Regards, Shelley Carrier, General Manager
5 out of 5
by Douglas from Kelowna

Posted Apr 28, 2016 on Hotels
Just driving through Edmonton and wanted to stay downtown. Good location. Friendly staff :)
Comment from Hotel Management
Jul 16, 2016 by Deidre Frew, Hotel Management
Dear Douglas, Thank you for choosing the UNION BANK INN while visiting Edmonton. We are thrilled to know your stay in Edmonton's Premier 4 Star Boutique Hotel, conveniently located in the heart of the City met your expectations! We look very forward to welcoming you back again soon! Warmest Regards, Shelley Carrier General Manager & Team,
5 out of 5
by David from Vancouver

Good little place

Posted Apr 10, 2016 on Hotels
Great little boutique hotel. Limited parking. Bathroom a bit outdated but great overall
Comment from Hotel Management
Jun 18, 2016 by Deidre Frew, Hotel Management
Dear David, Thank you for your response during your recent visit! We are delighted to know you had a wonderful stay. The Union Bank Inn is proud to be Alberta's original Boutique Hotel, and work above and beyond to ensure that our guests are treated to the ultimate in Service, Comfort and Experience. We offer two distinct accommodation choices - including our Signature Heritage Wing, featuring 14 one of a kind Designer Showcases to our Contemporary Wing, offering 20 Chic, modern and generous sized Guestrooms and Suites offering jetted tubs. For all of our guests, we offer assigned parking which is determined at check in. We do hope to have the pleasure of welcoming you back again soon! Warm Regards, Shelley Carrier, General Manager
5 out of 5
by John

Would do it again

Posted Feb 16, 2016 on Hotels
Excellent rooms and free breakfast in the morning
Comment from Hotel Management
Feb 19, 2016 by Deidre Frew, Hotel Management
Dear John, THANK YOU for your perfect score, and thrilled to hear that you had enjoyed your stay and complimentary breakfast in our onsite dining room Madison's Grill! We certainly look forward to many future opportunities of welcoming you back to the Union Bank Inn Edmonton's Original Boutique Hotel! Warmest Regards, General Manager & UBI Team
5 out of 5
by Melissa

Posted Feb 12, 2016 on Hotels
Great hotel, fast and free wifi, free wine and cheese in my room! Staff was very kind and helpful. I had to check out before breakfast, so they arranged a "grab and go" granola bar and coffee for me to take at 5:30am.
Comment from Hotel Management
Feb 19, 2016 by Deidre Frew, Hotel Management
Dear Melisa! Thank you for your for providing us the opportunity to be hosts for your recent stay. So happy to hear that you enjoyed the free WI FI, daily morning Breakfast and evening guestroom delivery of complimentary Wine & Cheese. We love ensuring our Guest's needs are met, and work to ensure expectations are not only met, but attempt to exceed. We truly appreciate your feedback, and can't wait to have you back with us again soon. Warm Regards, General Manager & UBI Team
3 out of 5
by A verified traveler

EXPENSIVE parking

Posted Feb 5, 2016
Nice hotel. Very relaxing. Good staff. Expensive parking.
Comment from Hotel Management
Feb 24, 2016 by Union Bank Inn Management & Staff , Hotel Management
Dear Guest, Thank you for providing us the pleasure of accommodating your past stay! We look forward to welcoming you back again soon. Warm Regards, Shelley Carrier, General Manager
5 out of 5
by A verified traveler

Posted Jan 28, 2016
Lovely boutique hotel in a great downtown location.
Comment from Hotel Management
Feb 2, 2016 by Shelley Carrier , Hotel Management
Dear Anonymous, We truly appreciate your interest with the Union Bank Inn, Edmonton's Premier 4 Star Boutique Hotel. Thank you for your positive feedback! We look forward to welcoming you back often in the future. Warm Regards, Shelley Carrier, General Manager & Team.
5 out of 5
by A verified traveler

Posted Jan 25, 2016 on Hotels
Comment from Hotel Management
Feb 19, 2016 by Deidre Frew, Hotel Management
THANK YOU!! We truly appreciate the perfect score and can't wait to have you back with us again soon. Warmest Regards and Appreciation from the UNION BANK INN team!