Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
84% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Wonderful! Top rate!

Posted Nov 7, 2016
Location: Close to everything!
It was top notch! Will definitely stay there again!
Comment from Hotel Management
Nov 8, 2016 by management , Hotel Management
Dear Guest! We are pleased to receive your wonderful response. Happy to hear that your stay met all of your expectations, and look forward to accommodating you again soon!
4 out of 5
by A verified traveler from Toronto, ON

Boutique hotel right downtown

Posted Nov 1, 2016
Pros: Included breakfast, wine and cheese, great bedding
Cons: The staff entered our room when we asked them to wait till we came to the door.
Location: Right downtown, directly across from transit, great restaurants nearby.
The rooms were surprisingly small but the location was great, we went to a lovely little restaurant five minutes from the hotel, the staff were friendly, the included breakfast was good but not anything special, complimentary wine and cheese was provided, although the staff member who brought it to our room entered our room when we asked him to wait. All in all it was a fairly average hotel stay but the contemporary suites had all the promised amenities and we enjoyed our night. Worth the value when you include the wine/cheese and breakfast.
Comment from Hotel Management
Nov 17, 2016 by management, Hotel Management
Dear Vanessa, Thank you for your recent visit to the Union Bank Inn, Alberta's Original 4 Star Boutique Hotel! We appreciate your kind comments, and also have followed up with the unfortunate situation regarding your Wine & Cheese Deliveries. Our Service Standards always include 3 knocks before entering, including an announcement before opening the door to present this complimentary service to all of our overnight guests. We do extend our apologies for any unintended inconveniences. We hope to have the pleasure of welcoming you back again soon, and possibly suggest one of our Spacious Contemporary Suites for your next visit. Wishing you a wonderful start to your Fall & Winter Season - Warmest Regards, Shelley Carrier General Manager UNION BANK INN
1 out of 5
by A verified traveler

The room was really ugly and sucked

Posted Oct 23, 2016
Pros: The staff was nice
Cons: The room
Location: Meh
It's like you're sleeping in a haunted house. Really weird place
Comment from Hotel Management
Oct 31, 2016 by scarrier@unionbankinn.com , Hotel Management
Dear Guest, We are sorry to hear you didn't enjoy your recent visit. The Union Bank Inn is a 4 Star Boutique Hotel offering the choice of our Heritage Wing, or Contemporary. Perhaps the contemporary Wing would be the best fit for your next visit. We do hope to welcome you back again to ensure your next stay meets your expectations! Warmly, Management & Staff
5 out of 5
by A verified traveler from Calgary

Elegant and gorgeous boutique hotel

Posted Sep 21, 2016
My stay at the Union Bank Inn was top notch!! I had a room in the Heritage wing, beautifully decorated with red toned tapestries, gorgeous throughout with impeccable details wherever you looked. Quite simply, I enjoyed my stay so much, I didn't want to leave! Front desk service was also excellent, and the free breakfast served to you in the morning is an extra perk. The only slight negative to this hotel, if I had to mention one, is the street traffic noise you can hear at times if a loud vehicle is driving by (i.e. city buses) if you happen to be in one of the street-facing rooms. Otherwise, this is a upscale hotel which exceeds all expectations. I have travelled all over the world and this hotel easily surpasses most at which I've been a guest. The Union Bank Inn is my new go-to whenever I'm in Edmonton; will be a repeat guest without question!
Comment from Hotel Management
Sep 26, 2016 by General Manager , Hotel Management
Dear Bridget, THANK YOU! We truly appreciate the opportunity to be your chosen Hospitality Partner, and so pleased that your stay at Union Bank Inn, Alberta's Original 4 Star Boutique Hotel met your expectations, and beyond! We truly look forward to many future opportunities of welcoming you back to the Hotel! Should you wish for a room away from Jasper Avenue, let our Front Desk Agents guide you many room types and wings. Once again, we truly appreciate your business and feedback! Warmest Regards Shelley Carrier Union Bank Inn General Manager Our Designer rooms
5 out of 5
by Karen from Vancouver

Quaint hotel with the most ultimate service!

Posted Aug 30, 2016 on Hotels
I travel each month to Edmonton and this is my hotel of choice! I always try and book here first. The staff always make me feel important and make my stay outstanding
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear Karen, THANK YOU!! We appreciate your continued support and honored to be your chosen Hospitality Partner when visiting Edmonton. We look very forward to welcoming you back again soon! Warm Regards Shelley Carrier General Manager UNION BANK INN
5 out of 5
by A verified traveler

Posted Jul 11, 2016 on Hotels
Great stay! Enjoyed the suprise cheese tray and wine that was left for us. Breakfast was delicious! We forgot our toothpaste and had to pay $5.00 for a kit.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear Valued Guest, We are delighted to know you had a wonderful stay at the Union Bank Inn, and enjoyed the daily perks including evening delivery of Wine & Cheese, and morning breakfast served in Madison's Grill with our compliments! For our guests convenience, we do keep a small line of toiletries, and so happy to hear this was helpful for you! Enjoy the remainder of the Summer, with hopes we will have the great pleasure of welcoming you back again soon! Warm Regards Shelley Carrier General Manager UNION BANK INNN
5 out of 5
by Natalie

Posted Jul 9, 2016 on Hotels
Very luxurious feeling! Loved the bedding.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Dear Natalie! Very happy to hear you enjoyed your stay & the luxurious bedding! Our goal is to always ensure our guests enjoy the highest level of service and luxury... so pleased to know you felt the same. We look extremely forward to having the pleasure of welcoming you back again soon to the UNION BANK INN, Alberta's Original 4 Star Boutique Hotel located in the heart of Downtown Edmonton. Warmest Regards, Shelley Carrier UNION BANK INN
5 out of 5
by A verified traveler

A lovely small hotel. Very quiet and clean.

Posted Jun 24, 2016
Pros: Superb quality and service
Cons: nothing
Location: very central
I( have stayed here several times. A great central location. Very professional staff. An excellent restaurant.
Comment from Hotel Management
Jun 27, 2016 by Management , Hotel Management
Dear Anonymous! We are very appreciative of your continued support and kind comments. Our Staff are committed to providing the highest levels of Service, and cannot thank you enough for noticing! The UNION BANK INN, Alberta's Original Boutique Hotel, located in the Heart of Downtown Edmonton cannot wait to welcome you back again soon! Warmest Regards, Shelley Carrier General Manager
4 out of 5
by Luke from Calgary

Adequate

Posted Jun 12, 2016 on Hotels
There are two parts to this hotel: a historic part in an old building with designer rooms, and a newer part with traditional hotel furnishings. I did not view the historic rooms. I stayed in the contemporary part. My recommendation is that unless you're staying in a historic room, save your money and go to a mainstream hotel. The contemporary room I was in was clean, comfortable but very small. Not aesthetically remarkable in any way. Boring. But adequate. The hotel service was also adequate. Nothing remarkable in anyway. You are served a glass of wine and cheese and grapes every evening, which is a really nice touch. The breakfast is fantastic. The location is very convenient though. Downtown Edmonton is very quiet at night. The rest of the hotel is silent. In conclusion, you will have a nice time here. But I suspect you'll get more of your money's worth by staying in a historic room.
Comment from Hotel Management
Jun 16, 2016 by Deidre Frew, Hotel Management
Dear Luke, Thank you for your recent visit to the UNION BANK INN, Alberta's Original 4 Star Boutique Hotel. This upscale luxury property is comprised of 34Guestrooms, 14 of those being our Heritage Designer Guestrooms, where no room is alike. Each appointed with a high level detail, and very unique and distinctive decors. For those seeking something truly unique, this would definitely be the wing to enjoy. All of our guestrooms include a complimentary morning a la carte Breakfast, and evening delivery of Wine & Cheese, which I'm really happy to hear you enjoyed! Thank you for your feedback! We hope to have the pleasure of welcoming you back again soon - and possibly in a Heritage Room on your next visit. Until then, take care and enjoy the start to your Summer! Warm Regards, Shelley Carrier General Manager UNION BANK INN
5 out of 5
by A verified traveler from Grande Prairie, Ab

Nice Hotel

Posted May 16, 2016
Nice, Quaint hotel in downtown Edmonton. A nice change from the large hotels.
Comment from Hotel Management
May 16, 2016 by Management , Hotel Management
Dear Cory, THANK YOU for your perfect score and allowing us the distinct pleasure of accommodating your stay. The Union Bank Inn, Edmonton's Premier 4 Star Boutique Hotel prides itself on luxury and service - and we cannot wait to have you back again as our valued guest! Warmest Regards Shelley Carrier General Manager