Ratings based on 776 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Nice family hotel with pool and slide

Posted Jul 29, 2016
My daughters love the pool and slide at this hotel and its close to any shopping you want or can think of.
4 out of 5
by A verified traveler

Posted Jul 27, 2016
Hotel was very clean ...had an awesome breakfast...staff were friendly. Restaurant close by has excellent food ( homefire)
4 out of 5
by A verified traveler

Clean hotel with a great swimming pool.

Posted Jul 26, 2016
Pros: The rooms were clean and the staff were pleasant and accommodating.
Cons: Supplying more food options for those with food allergies.
I was spending one night in Edmonton to visit my children. The hotel was close to where they resided. The staff were courteous and efficient.
Comment from Hotel Management
by Alwyn Miller, Hotel Management
Thank you for your review and for your special comments regarding the staff and our cleanliness. We do make an effort to offer something for everyone at our complimentary, breakfast, buffet including gluten free items; however, we are unable to accommodate the array of dietary concerns of all our guests. Please call us in advance of your next arrival and we will see if there are any additional items we can make available to you.
4 out of 5
by A verified traveler

Nice hotel for the family

Posted Jul 25, 2016
Had very good experience here. Staff was excellent and facilities were more then satisfactory.
Comment from Hotel Management
Jul 27, 2016 by Alwyn Miller, Hotel Management
Thank you for staying with us. Our team appreciates the positive feedback and we hope you visit again.
4 out of 5
by A verified traveler

Nice location to West Edmonton Mall

Posted Jul 21, 2016
Check in is quick. Breakfast has a lot varieties.
Comment from Hotel Management
Jul 27, 2016 by Alwyn Miller, Hotel Management
We are happy that you found our front desk efficient and the breakfast was to your satisfaction. Enjoy your summer and hope to see you again soon.
5 out of 5
by A verified traveler

Posted Jul 17, 2016
Nice clean hotel, awesome staff. I would recommend this hotel to all my friends
Comment from Hotel Management
Jul 27, 2016 by Alwyn Miller, Hotel Management
Thank you and we appreciate the recommendation from you. Have a great summer
5 out of 5
by A verified traveler from Atlanta, Georgia

Suites are large and comfortable

Posted Jul 15, 2016
Pros: Staff was great.
Had nice suite with two queens and sofabed for our family when on campus visit to U of Alberta with youngest daughter. Very nice staff who worked hard to accommodate our very early arrival. Right off highway with easy access, and close to mall.
4 out of 5
by A verified traveler

Nice hotel with reasonable price

Posted Jul 10, 2016
We decided to go on a trip to West Edmonton Mall. Browsed around for a comfy and clean hotel to stay and decided to stay Wingate. The pool was smaller than expected, but after all it is just a pool for the kids. Room was big and clean. Air con was a bit loud, but bearable. Will definitely pick this hote again if visiting WEM.
2 out of 5
by A verified traveler

Loudest hotel experience

Posted Jun 29, 2016
Pros: Location was great.
Cons: Upgrades that would make the AC and shower quieter, and a way to block the noise from the adjoining room.
Location: Everything is very nearby. Tons of restaurants and the WEM.
Everything seemed clean enough in the hotel room, but there was a distinct smell when I entered the room that was likely due to the age of the hotel. What I struggled with was the noise. The air conditioner was incredibly loud and woke us up every time it turned on in the night. The shower was unbelievably loud from the rest of the room. And you could hear every word spoken from the adjoining room next to us. So I wouldn't come here again.
Comment from Hotel Management
Jul 5, 2016 by Alwyn Miller, Hotel Management
I am disappointed that we failed to meet your expectations on your visit. I am happy that you thought our location was convenient and while our property is a bit older we have not received any comments previously about rooms smelling old so we will look into your concern.
5 out of 5
by A verified traveler from Wisconsin

Exceptional hotel close to shopping and events

Posted Jun 26, 2016
Pros: Friendly service, clean, accommodating to our needs such as the exercise room, breakfast and quiet nights.
Cons: Nothing at this time.
Location: Within two miles of West Edmonton Mall and a variety of restaurants,
Travel to the hotel and other parts of Edmonton was easy to navigate even with road construction. We enjoyed a variety of venues such as shopping, history, and the botanical conservatory. After an active day it was nice to have a comfortable restaurant just across the parking lot of the hotel.