Very please with service
Posted Oct 12, 2016
Disclaimer: my 5* rating is, of course, based on comparison to other hotels in the same class
The service of the employees was excellent from check in to check out. Check in was quick and efficient, and we were given great tips about local sites and places nearby I could take my fussy children for a quick supper. Desk staff were very friendly. Very happy with both the cleanliness and the layout of the unit, perfect for myself and 3 children. Complimentary WiFi is fast. Lovely indoor pool. Both the pull-out couch and Queen bed were very comfortable. Complementary breakfast: Quiet, and while the selections were not numerous it was certainly adequate. Eggs, sausage links, various breads, muffins, and cold cereals, yogurts, waffle maker, juices, coffee and tea. The employee who handled the breakfast room was wonderful! Very helpful to me on my own with three kids, both with helping them fill plates and getting settled at a table.
Best of all, when we arrived home we realized we had left an important, expensive item behind. A quick call was made to the hotel, and it was confirmed the item had been turned in. I left my contact info, expecting a return call to arrange for shipping costs. I was delighted and surprised when the item just turned up in my mail a few days later instead! Excellent after service.