Could be so much more.
Posted Sep 21, 2016
Based on other reviews, I had pretty high expectations of the resort. Unfortunately, I was disappointed.
The staff are all incredibly friendly which was wonderful. About 2/3 of the staff I interacted with didn't seem to be competent in what they were doing. This seemed to flow across restaurant staff, reception staff, cleaning staff and activities staff. Perhaps many of them are very new? A couple of examples: My package included breakfast each day, but this appeared to only be on the list that got to the restaurant some (non-consecutive) days. They asked me one day in the middle of my stay but then I heard nothing more about it until I saw it on my bill at the end of my stay (which they removed when I pointed it out). My room was also made up with different combinations of things each day (towels, tea, soap). It wasn't a major problem, but little things like this added up over my stay.
I have to say the weather probably also plays a role in my disappointment, it was cloudy for the whole week and a half I was there. Interestingly, the weather on the island tends to be a bit like this - the other side of the island was predominantly sunny each day. Apparently, this is due to the mountains and rivers on the island. Anyway, as a result, the lagoon did not look anywhere nice as in the pictures.