Think outside the box.
Posted Jul 5, 2016 on Hotels
Not happy when we got there & hotel did't have our reservation. Desk clerk was great and got us into our room quickly. We were originally told would have a fridge/micro in room and was none. We requested a rollaway bed when making the original reservation by hotels.com whem we checked in we requested and were told it's against fire mashall policy. We bought an air mattress. When husband went outside he was told he couldn't be in the lobby without shoes. Nothing was posted to this policy. Housekeepers were gathered in the lobby at their break times,start of shift and you could't get through the lobby. Noticed several housekeepers had very unappealing pants on. Torn, and several had splash marks of bleach on them. As a hotel fd clerk of eight years it was policy to make sure HK were appealing in looks to the guests also. The hotel was clean, employees were doing their jobs, most were friendly, but no one asked how our stay was or if we needed help. The desk clerk on July 1st, second and third shift were very accommodating and friendly. Upon request night auditor Friday was quick to bring us extra blankets. For the most part stay was great. Feel management team needs to fine tune some amenities in rooms and employees. From experience guests feel important.