Terrace/patio

Reviews of Super 8 by Wyndham Effingham

2 out of 5
Super 8 by Wyndham Effingham
1400 Thelma Keller Ave, Effingham, IL

Reviews

7.8

Good

Rating 10 - Excellent. 307 out of 1002 reviews" "
Rating 8 - Good. 413 out of 1002 reviews" "
Rating 6 - Okay. 185 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place and room extremely filthy. Bathtub in my room was gross. The whole place seemed very old and dingy. Will spend couple dollars more and stay elsewhere next time in town.
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Alexa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

2/10 Terrible

Norma

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Had to get a different room at 5AM due to the water from the upstairs room leaking in our bathroom . It was poring right above the toilet.
Stayed 1 night in Apr 2024

8/10 Good

Steven, Williamsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, showing its age and quiet. Fine budget hotel.
Stayed 1 night in Apr 2024

8/10 Good

Lois

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk work, Metesh, was very nice. He helped us get our bags to our room. It really helped out.
Stayed 1 night in Apr 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a comfortable bed
Stayed 1 night in Mar 2024

6/10 Okay

Liz

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This motel is not well maintained. Our room was mostly clean. The continental breakfast is the worst I’ve ever seen. The room was dark and we heard a dog barking during the night. The bed was hard. The whole place is shabby. Definitely would not recommend.
Stayed 1 night in Mar 2024

6/10 Okay

Maynard

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall was ok. Recliner was broke.when we arrived. So always a fear of losing deposit for someone else's damage. The bathroom exjaust fan didn’t work. Overall it was ok and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Considering the price, we had a very impressive stay. I read some complaints, but I didn’t see any problems, personally. Bed was reasonably comfortable. They use trash bags in the trash cans, so that keeps roaches away. The bathroom was nice without mold. The front desk was nice. Breakfast was simple but available and filling. We thought about staying at an $89-90 hotel, but now I’m glad we didn’t. We were in room 106. There was a microwave, refrigerator, coffee maker, and ironing board.
Stayed 1 night in Mar 2024

8/10 Good

Sue

Liked: Cleanliness, staff & service
Was nice
Stayed 1 night in Mar 2024

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy and my room was excellent for the price. I would definitely stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel traveling home in bed weather. Needed to stop. Good price, nice room.
Stayed 1 night in Feb 2024

10/10 Excellent

Douglas

Stayed 1 night in Jan 2024

8/10 Good

Florence

Liked: Cleanliness, staff & service
This is an older property, with some signs of limited maintenance (cracked walls, hasty repairs, a parking lot that could use some TLC), but on the other hand, the room was surprisingly lovely and well cleaned, comfortable, and well provisioned, and the person at the front desk was helpful and efficient. Breakfast looked quite minimal - I was not inspired to try it.
Stayed 1 night in Jan 2024

10/10 Excellent

Amar

Stayed 1 night in Jan 2024

10/10 Excellent

Dominic

Stayed 1 night in Dec 2023

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Samantha

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from M on Nov 23, 2023
Dear Samantha,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

George

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from M on Nov 18, 2023
Dear George,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Sharla

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
Black mold on the ceiling in the bathroom.
Stayed 3 nights in Nov 2023
Response from M on Nov 18, 2023
Dear Sharla,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team

8/10 Good

Nicholas

Business traveler, Traveled with partner
Liked: Staff & service
Its not the greatest of hotels ive stayed at but in a pinch it will do
Stayed 1 night in Nov 2023
Response from M on Nov 9, 2023
Dear Nicholas,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from M on Nov 9, 2023
Dear Guest,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Mariusz

Disliked: Property conditions & facilities
Old
Stayed 1 night in Nov 2023
Response from M on Nov 9, 2023
Dear Mariusz,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

6/10 Okay

Nicholas

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing positive about this place
Stayed 1 night in Nov 2023
Response from M on Nov 9, 2023
Dear Nicholas,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

10/10 Excellent

Bartt

Traveled with partner
Liked: Cleanliness, staff & service
Rate was good
Stayed 1 night in Nov 2023
Response from M on Nov 9, 2023
Dear Bartt,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Erick

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very little transportation in the area, no Uber or Lyft services in the area.
Stayed 3 nights in Oct 2023
Response from M on Nov 2, 2023
Dear Erick,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

4/10 Poor

jim

Disliked: Cleanliness, property conditions & facilities, room comfort
Super 8 experience not so good
The sheets were clean. The TV worked. Bath tub was disgusting. Not sure if they couldnt get the stains/dirt off the bottem but it was bad. Did not shower there. The only ice machine was broken. Breafast was a joke, unless you wanted dry cereal (out of milk) Other than that i did what it was intended to. Provided a place to sleep for fairly cheap. Reveiws I read had it at 7.8. Me, a 4 tops.
Stayed 1 night in Oct 2023
Response from M on Oct 27, 2023
Dear Jim,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Okay

Kenneth

Traveled with partner
Liked: Property conditions & facilities
It was very clean; but the bed was very hard, making it impossible to sleep. The choices for breakfast were basically 2 kinds of cereal and waffles—not enough choices. Had to use steps to get to your room (not friendly to those with mobility issues). The area was very quiet which was nice. Price was lower than other motels; however, I Seoul’s have been willing to pay more to have good breakfast options and no stairs.
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Kenneth,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

4/10 Poor

Alison

Disliked: Staff & service
Totally unacceptable for a hotel. Room and “lobby” felt dirty. Room had a foul odor. guy who checked me in was not trained in customer service. I will never stay here again. Do better. 0/10
Stayed 1 night in Oct 2023
Response from M on Oct 27, 2023
Dear Alison,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Ruth

Stayed 1 night in Oct 2023
Response from M on Oct 27, 2023
Dear Ruth,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Regina, Perris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed one night, comfortable lodging, would stay again
Stayed 1 night in Oct 2023
Response from M on Oct 27, 2023
Dear Regina,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Terrible

Tyera

Business traveler
Disliked: Staff & service, property conditions & facilities
This place was bad. On my second night stay there was a roach in my room. They did try to offer me another room, I however chose to check out. The manager was suppose to refund my money and I talked to him one time and now everytime I call the manger is not there yet or he just left. This place is a joke.
Stayed 4 nights in Oct 2023
Response from M on Oct 27, 2023
Dear Tyera,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Maurice

Stayed 1 night in Oct 2023
Response from M on Oct 27, 2023
Dear Maurice,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Catherine

Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Catherine,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast below minimal.
Stayed 1 night in Oct 2023
Response from M on Oct 14, 2023
Dear Guest,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

8/10 Good

Gino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, nice friendly staff.
Response from M on Oct 14, 2023
Dear Gino,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Gary

Overall things were ok. I had a quiet stay.
Stayed 1 night in Oct 2023
Response from M on Oct 6, 2023
Dear Gary,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out
Stayed 1 night in Sep 2023
Response from M on Oct 6, 2023
Dear Mark,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 Poor

Randy

Disliked: Cleanliness, amenities
The room had a funky smell. There were black mold or mildew spots on the shower curtain. The bathroom floor was dirty. The mattress was obviously old with sink spots. The matress was smashed up against the electrical cords making it a fire hazzard.
Stayed 1 night in Sep 2023
Response from M on Sep 30, 2023
Dear Randy,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team

10/10 Excellent

Michal

Stayed 1 night in Sep 2023
Response from M on Sep 29, 2023
Dear Michal,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from M on Nov 2, 2023
Dear Paula,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Richard

Bathroom sink had no water pressure otherwise room was fine
Stayed 1 night in Sep 2023
Response from M on Sep 30, 2023
Dear Richard,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

6/10 Okay

Kyle

Disliked: Amenities
Price was good for my room. Hotel was for sure not the nicest, but met the essentials for me. Location was good and within east walk to wal mart and many restaurants.
Stayed 2 nights in Sep 2023
Response from M on Sep 14, 2023
Dear Kyle,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

2/10 Terrible

Helen, Niles

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean Not safe areas Good service
Stayed 1 night in Aug 2023
Response from M on Sep 8, 2023
Dear Hele,We apologize for the cleanliness and safety concerns you experienced during your stay. Our team takes these issues seriously and will work diligently to address them. We appreciate your positive feedback on our service and hope to provide a better overall experience in the future.Sincerely,Management Team

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy. The staff was very friendly and efficient.
Stayed 1 night in Sep 2023
Response from M on Sep 8, 2023
Dear Helen,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Randall

Liked: Cleanliness, staff & service
Just average
Stayed 1 night in Aug 2023
Response from M on Sep 8, 2023
Dear Randell,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Peggy

Traveled with group
Good experience but not neat outside.
Stayed 1 night in Aug 2023
Response from M on Sep 2, 2023
Dear Peggy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Lavonne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great, but it was next to the lobby. The noise from staff and others kept us awake til after midnight and started again at 7 a.m.
Stayed 1 night in Aug 2023
Response from M on Sep 8, 2023
Dear Lavonne,We're delighted to hear you enjoyed your room! We apologize for the inconvenience caused by the lobby noise; please know we'll take steps to address this issue for a more peaceful stay next time. Thank you for your feedback.Best Regards,Management Team