Reception

Reviews of Homewood Suites by Hilton Atlantic City/Egg Harbor Township

3 out of 5
Homewood Suites by Hilton Atlantic City/Egg Harbor Township
3008 English Creek Ave, Egg Harbor Township, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 429 out of 798 reviews" "
Rating 8 - Good. 218 out of 798 reviews" "
Rating 6 - Okay. 63 out of 798 reviews" "
Rating 4 - Poor. 40 out of 798 reviews" "
Rating 2 - Terrible. 48 out of 798 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

James

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great. Elevator is broken and apparently has been for months which requires staff to operate the one working elevator. Need to call front desk to access elevator. Reserved a roll-in shower for one room via Expedia and the room provided had a tub. Property condition needs some refurbishing.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
James, it seems like several aspects of your stay did not meet your expectations and for that, we genuinely apologize. Our team is aware that the elevator situation might inconvenience guests, and we are actively working towards a resolution. We also acknowledge your feedback about room allocation concerns and property condition needing improvement. Your comments have been noted and will be taken into account as we work to enhance our accommodations. Your satisfaction is crucial to us, and we hope you'll consider us for a more streamlined stay in the future.

4/10 Poor

Edwin

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The furniture was dirty . The shower head was filthy with mildew. The rugs in the room were smelly and so much hair from other dogs. Pet friendly doesn’t translate as poorly room conditions. I have no choice but to stay due to a business conference but never again.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Edwin, it's unfortunate to hear about the issues you experienced during your stay. It's particularly disheartening as we aim to provide an immaculate setting, especially for our guests traveling for business. Rest assured that we take your remarks about cleanliness quite seriously and will look into the matter to improve our facilities. We genuinely hope you reconsider and give us another opportunity to provide the quality experience you deserve.

8/10 Good

Marlon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 19, 2024
Marlon, it's terrific to see your positive rating for Homewood Suites Egg Harbor Township. We're glad we made a positive impression and we'd be delighted to welcome you back for another stay in the near future. Safe travels!

10/10 Excellent

LaToya, Philadelphia

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
LaToya, thank you for choosing Homewood Suites Egg Harbor Township and sharing your positive rating. We're pleased to know that you had an enjoyable experience and we hope to welcome you back in the future. Safe travels!

4/10 Poor

Eric

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness of the rooms was below par, employee attentiveness was slow.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 23, 2023
Eric, we regret to hear about your experiences regarding the cleanliness of the rooms and the response of our team members. We strive to maintain highest standards of cleanliness and service, and your feedback is instrumental for us to understand where improvements are needed. We appreciate you sharing your observations and do hope for the opportunity to serve you better in the future.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Kathleen, thank you for your recent 4-star review of Homewood Suites Egg Harbor Township. We appreciate your feedback and hope you had a pleasant stay with us. We're looking forward to welcoming you back on your next visit.

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities
I was nervous after I booked about all the negative reviews. But pleasantly surprised when I got there. The rooms were clean and neat, much to be expected for the price. Elevator not working was a bit inconvenient. But otherwise, good. Good breakfast.
Stayed 2 nights in Dec 2023
Response from Customer Service on Feb 1, 2024
Wayne, it's wonderful to hear that Homewood Suites Egg Harbor Township exceeded your expectations and that you had a pleasant surprise with our clean rooms and delightful breakfast. We appreciate your understanding regarding the elevator situation and are working diligently to prevent future inconveniences. We can't wait to welcome you back for another satisfying stay!

8/10 Good

Ann

Liked: Cleanliness, staff & service, room comfort
Good one night stay
One of the elevators was not working and the other had to be operated a staff member. While that worked pretty smoothly, it did mean waiting around more than is normal for the elevator. The bed was comfortable, the pillows were great. I didn’t like the duvet on the bed. Too hot. The carpeting in the room was frayed Breakfast was good, not great. Staff was friendly
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Ann, we appreciate your feedback about your stay at Homewood Suites Egg Harbor Township. It's delightful to hear you found our beds comfortable and enjoyed our pillows. Regarding the lift, we continuously strive to ensure smooth operations. For your bedding and carpet feedback, our team is aware and being proactive to ensure maximum guest comfort. We're pleased you had satisfactory breakfast and found our colleagues friendly. We hope to have you stay with us again.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
We had a one night stay for a wedding. The room was comfortable and clean. The breakfast had a great selection. The staff were very friendly.
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 18, 2023
Nicholas, it's a delight to learn that your stay at Homewood Suites Egg Harbor Township was enjoyable. We're thrilled about your compliments on the room's comfort, cleanliness, and our breakfast variety. Also, we are happy to hear about your positive interactions with our friendly team members. We would love the opportunity to welcome you back, perhaps for a more extended stay. Your support and recommendation are deeply appreciated.

6/10 Okay

Tara, Levittown

Liked: Cleanliness, staff & service
Check in was difficult
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 14, 2023
Tara, we appreciate your feedback. It seems there was a hiccup during your check-in process. Our team is always striving to streamline this experience for our guests and we'll certainly look into this level of service. Thank you for bringing this to our attention and for choosing our accommodations for your stay.

10/10 Excellent

Debra

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Thank you for the 5/5 rating, Debra!It's excellent you enjoyed your time at Homewood Suites Egg Harbor Township so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

4/10 Poor

Christina

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
TV didn’t work didn’t have a pack and play for my child
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Christina, we regret to hear that you experienced some issues during your stay. We appreciate your feedback which will enable us to improve accommodations for our future guests. We understand how vital amenities, like television and suitable child equipment, are for a comfortable stay. We're committed to making sure every guest has all they need, and we're taking your comments seriously. Thank you.

2/10 Terrible

Cynthia

Business traveler
Liked: Amenities
Disliked: Property conditions & facilities
room door had been bashed in and not properly fixed, people could see in my room. Blood on the curtains. There was trash in the trash cans and the towels had been used. When asked for a different room, they said there were no other rooms available and it was too late to find another hotel. The elevator has been broken for over two months. Did not feel safe!
Stayed 4 nights in Dec 2023

2/10 Terrible

Amy

Disliked: Staff & service
After booking and receiving a confirmation, and seeing my reservation, I called hotel two hours later to confirm and was told my reservation was canceled due to overbooking and Expedia was supposed to call me to advise. The staff (Michelle) was condescending. And I was charged for the stay when my reservation was canceled without my knowledge - the only reason my husband and I (with our dog) didn’t drive 90 minutes from home to attend a wedding with plans of staying at this hotel is due to me calling the hotel to confirm. So, we had to turn around, go home, unpack, get our dog situated, and then rush to get ready for the wedding. Extremely disappointing experience. Also, would like a refund to my account as soon as possible, as I did not stay at the hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Bridget

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel really needs to be updated. One of our bed frames was broken, there were big holes in our blinds, our room door looked like it had once been pried open with a crowbar, I cut my leg on a piece of bed frame that was jutting out, the elevators weren’t working properly, and the outer door closest to our room was unlocked 24/7 (you didn’t need to swipe your key to gain entry).
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Bridget, it's regrettable to hear about the inconveniences during your stay. Acknowledging your observations about the room decor needing a touch-up and your particular concerns about the state of the bedding and windows, it's clear improvements are necessary. Your feedback about security matters is highly valued, and we're keen on enhancing our service in these areas. We apologize for any discomfort experienced and assure you that your concerns will guide our upcoming enhancements. Thank you for sharing your experience.

6/10 Okay

Lisa

Traveled with family
Liked: Staff & service
The staff we interacted with were extremely friendly. However our first room offered had a terrible smell and it took 4 additional hours to clean and get a room ready for another. The elevator was not working properly and claimed they didn’t have our email on file to tell us in advanced. Each time we had to take it, had to call the front desk for a worker to help. These workers were tasked with so much and did it with a smile and friendly manner. Wish management would have hired a bell hopper to main the elevator demand on thanksgiving weekend then using their staff to try to cover it. One time we wanted 8 mins for someone to come and operate it.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Lisa, we appreciate your feedback. It's heartening to know that you found our team members thoroughly friendly. We regret the issue you encountered with your initial room and the elevator. Rest assured, we're focused on improving our procedures to avoid any guest inconvenience. Your suggestion on having additional help during peak times like the Thanksgiving weekend is valuable to us. Thank you for your understanding and we hope to better serve you in the future.

10/10 Excellent

Leonard

Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 14, 2023
Thanks for the perfect rating, Leonard!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Homewood Suites Egg Harbor Township.Have a wonderful day!

4/10 Poor

Jacqueline

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 11, 2023
We appreciate the feedback, Jacqueline.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not able to close the curtain for privacy
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Joseph, we appreciate your positive review of the Homewood Suites Egg Harbor Township. We're sorry to hear you faced some challenges with the window curtains. Your comfort is our priority, and we have shared your feedback with our team for improvement. We hope you had an overall great stay and look forward to your next visit.

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. It was strange though with the elevators. You had to call someone to operate them. I have never had that at any other place I have stayed.
Stayed 2 nights in Oct 2023

2/10 Terrible

Lisandra

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A lot of the amenities that were supposed to be provided were not, for example we did not have enough towels, no cooking pots or utensils, stove was not working, grill was not working… ect and many more things. At least we did get a refund. Thank you for refunding us but I will not be staying again.
Stayed 2 nights in Jul 2023

2/10 Terrible

John

Traveled with group
Disliked: Amenities
Below a one start rating. I have stayed at this property before and at that time was in great condition. It seems that there has either been of change of ownership, employees or influx of people living there. Rooms were disgusting. Heavily soiled couches, broken dresser drawers, animal urine that permeated the room, torn darkening shades, elevators that wouldn’t open, etc. I could go on and on.
Stayed 1 night in Sep 2023

2/10 Terrible

Guy

Stayed 3 nights in Sep 2023

2/10 Terrible

Anthony

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioning and Elevators not working in 95 degree temp. Staff inconsiderate no compensation to change room to lower level. Requesting refund
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
If you need a place to sleep, it's perfect.
This was our first time staying with Homewood in NJ. The building is in good condition and our room was what we expected. Clean and Ready for Bed. The bathroom was disappointing and looked like a suedo repair job for the shower. No door, must have broken, replaced with fabric liner. Clean just under construction. The elevators were broken so in order to use them you had to wait for a staff member which was annoying since the staircases are at each far ends of the building and the staff running them was housekeeping so they weren't always ready and available when needed. We had a lot of stuff with us so the stairs wasn't feasible unless we did 2-5 trips for what we needed and our room was in the middle of the building. Two housekeepers smelled like pot and housekeeping attempted to walk into our room at NINE AM. 9am. Check out is 11am. They knocked, we responded, but they proceeded to unlock the door. Thankfully it was bolted and they apologized. Not ideal for how I want to wake up on a Saturday morning. For what we needed, it was fine. Breakfast was the best part along with our room being in good shape.
Stayed 1 night in Sep 2023

10/10 Excellent

Rhiannon

Stayed 1 night in Sep 2023

6/10 Okay

Christopher

Business traveler
Disliked: Staff & service, property conditions & facilities
Needs some help
Didn't get room service had to ask to towels to take a shower.
Stayed 2 nights in Sep 2023

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator stopped working for 36 hours, forcing us to leave a day early. And that morning it still was not operational.
Stayed 10 nights in Aug 2023

2/10 Terrible

Vanessa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had bedbugs in my room
Stayed 1 night in Aug 2023

4/10 Poor

Kimberly

Business traveler
Liked: Staff & service, amenities
The first room I was in, the windows were unlocked and the screen had a cut in it on the first floor. The curtains would not close. The second room I was on the 3rd floor the room windows were also unlocked and the screen was bent and open. I did not feel safe. I had to place a chair under the door handle and I grew up on this area. Wont stay here again when I visit.
Stayed 1 night in Aug 2023

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Anthony

Stayed 5 nights in Jul 2023

10/10 Excellent

Isabel

Stayed 3 nights in Jul 2023

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a winner!
Hotel was very outdated and needed an update. Flooring in kitchens was coming up, carpet in room looked very old and stained. My wife even found a German roach in the room. We stayed for 3 nights and never once had someone clean or straighten the room up, ask us if we needed any thing. I would not recommend this hotel, there are much better choices in the area.
Stayed 3 nights in Jun 2023

2/10 Terrible

Mary

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst than any cheap 1 star motel, facilities are sub par, dirty everywhere; air conditioning, elevator, pool, door, tv not working; same goes with employees' nasty attitudes from front desk to housekeeping. This hotel should close down and not to be allowed for hospitality business at all
Stayed 2 nights in Jun 2023

2/10 Terrible

Pamela

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arriving, the system was down and we were unable to check-in. The lobby, hallways and elevators were stiflingly hot. I was there for a wedding and was in and out of many of the rooms. Not a single room had any hand soap, which just begins to touch upon the lack of cleanliness. There was only two sheets and a blanket for the pullout couch bed. One of the sheets had what looked like a semen stain connecting two points of the sheet. There were no pillows and when we called down, we were informed that there were none. We called various times for an extra sheet and blanket and were provided with nothing. There were bugs in most of the room. The bridal suite, 401 had numerous roaches, beetles and spiders as we got ready. On Saturday afternoon, the elevator broke. I have an ankle injury and nearly fell down the stairs trying to get down the four flights. Hours later when they were fixed, the elevator would drop when it stopped and often went to the wrong floors. The staff was of no help at any point in time. No one had any information on the shuttle, guest bags, or even basic hotel information. We had planned to swim but upon seeing the cloudy green water, decided against it. The hotel was grossly understaffed. One person in our party called for a concern and was met with a flustered woman who, instead of helping her, complained about the fact that she was alone. It was a horrible experience.
Stayed 2 nights in Jun 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and Tiffany helped me get the room I booked she was very professional will stay again.
Stayed 4 nights in Jun 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I like everything at Homewood suites just the lafy who worked the front desk she gave me the wrong room and I didnt pay for that I need a refund
Stayed 1 night in Jun 2023

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room cleanliness was poor. This property allows pets and our room had a cat urine odor.
Stayed 1 night in Jun 2023

4/10 Poor

Krista

Traveled with family
Disliked: Property conditions & facilities
Breakfast area and hallways not kept clean. Room had a water leak and damaged our items.
Stayed 2 nights in Jun 2023

2/10 Terrible

Jawad

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This has to be one of the dirtiest hotels. Couches have holes in them. There is no water to buy. Breakfast is terrible, the hotel smells. Just overall, such a bad experience. I really wish I didn’t stay here.
Stayed 1 night in Apr 2023
Response from Kennedy Staley on May 26, 2023
Hello,We are very sorry that your stay was not the best experience. We are currently working with housekeeping and our engineering team to make repairs to the hotel while we wait for our renovation. We hope you will consider staying with us in the future!

4/10 Poor

Philip

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lousy breakfast
Stayed 3 nights in Apr 2023
Response from Kennedy Staley on May 26, 2023
Hello,We do apologize that you did not enjoy the breakfast. We have made changes to accommodate Hilton Standards for Homewood Suites. We hope you will consider us again in the future!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Toilet was broken. Too late to get it fixed that night. Had to manage it myself. Otherwise room was nice if a bit worn.
Stayed 1 night in Apr 2023
Response from Kennedy Staley on May 26, 2023
Hello,Thank you for staying with us! I do apologize that your toilet was broken during your stay. I will relay this information to my engineering department! I hope you consider staying with us in the future!

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, room comfort
I stay here every time I visit Jersey which is usually several times a year. The staff is always professional and amazing. The place is always squeaky clean. The rooms have all the towels, dishes, etc. that they are supposed to. Carpet and furniture have seen better days but I am out more than I am in and still it is clean and comfortable. I am looking forward to my next stay.
Stayed 3 nights in Apr 2023
Response from Kennedy Staley on May 26, 2023
Hello Rhonda!Thank you for your review! We appreciate your feedback and are so delighted to hear that you enjoyed your stay! We hope you choose Homewood Suites again during your next visit to Jersey!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Kennedy Staley on May 26, 2023
Hello Ronald, Thank you for your rating! We appreciate all feedback and are glad to know you enjoyed your stay! Please consider staying with us in the future the next time you're in town!

10/10 Excellent

dephnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great great stay
Stayed 3 nights in Apr 2023
Response from Kennedy Staley on May 26, 2023
Hello Dephnie!We are glad to hear you enjoyed your stay with us! We hope the next time you are in town you choose to stay with us again!

6/10 Okay

Victoria

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good breakfast WiFi/Internet was off and on our whole stay
Stayed 6 nights in Mar 2023
Response from Kennedy Staley on May 26, 2023
Hello Victoria,I do apologize for the inconvenience of not having WIFI during your stay. I was advised that the WIFI provider was having system issue on their end. I will relay this information to my engineering department, so they are aware. Thank you for staying with us!

10/10 Excellent

Isaiah

Stayed 1 night in Mar 2023

2/10 Terrible

Lisa

Stayed 1 night in Mar 2023

10/10 Excellent

Ronald G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 1 night in Feb 2023