Ratings based on 50 Verified Reviews

4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Stayed again -convenient location

Posted Jul 21, 2017
I visit Chennai 2-3 times a year and always stay here as the location is very convenient to move around anywhere in the city area and the friendly staff make me feel at home.
Comment from Hotel Management
Jul 22, 2017 by Jai Anand, Front Office Manager, Hotel Management
Dear Mr Haresh, Greetings from Ambassador Pallava! Thank you very much for choosing to stay with us and taking the time to write your review of our property, your comments are very much valued. We are happy to hear from you that you liked the hotel location and the friendly staff. Our staff members take their roles in our industry very seriously and try, every day, to provide the quality customer service, that our guests expect. We are happy to note that you had a home feel pleasant experience while staying with us and were pleased with the services rendered to you. Our staff aims to provide the highest level of hospitality to create a memorable experience for our esteemed Guest through our customer service. Your feedback is very important as it allows us to continually monitor and improve the experience that we offer for our guests. Once again thank you for choosing to stay with us and we hope to welcome you back again in the future. Assuring you of our best attention, services and support at all times. Warm Regards, AMBASSADOR PALLAVA T. N. Jai Anand Front Office Manager
4 out of 5
by Ozonetel

Good Option in Egmore area

Posted Jun 21, 2017 on Hotels
This was my third stay at the hotel. This time I was "upgraded" to the Heritage wing. I somehow found the Executive wing better. The heritage wing has furniture which looks like from the 60's and the carpets are terribly dirty ! Yes, the rooms are massive, but for a single traveler, one does not need such massive space.Their breakfast spread is wonderful and I used the pool this time. Old world pool with shallow and deep sections, unlike most new pools which have a 4/5 ft. uniform depth.
Comment from Hotel Management
Jul 17, 2017 by Jai, Hotel Management
Dear Sir, Greetings from Ambassador Pallava !!! Thank you for taking the time to review your recent experience at Ambassador Pallava, Chennai. We sincerely apologize for your unpleasant stay you experienced with the upgraded “Heritage Room” during your recent visit. It is only through feedback from guests like you that we ascertain our strengths and weaknesses and take appropriate measures to meet your expectations. We are so pleased to hear from you that our Breakfast spread is wonderful and you find our swimming pool is good. Thank you so much Your feedback is very important as it allows us to continually monitor and improve the experience that we offer for our guests. We look forward to receive you next time and ensure you to make your stay very comfortable with us on the Executive Wing. Assuring you of our best attention, services and support at all times. Warm Regards, For AMBASSADOR PALLAVA T. N. Jai Anand Front Office Manager
2 out of 5
by Steve

There was a smell problem

Posted Apr 11, 2017 on Hotels
I chose this hotel because it was the closest I could get to a morning appointment. After entering the lobby, we could smell humidity. Temperature was OK, but obviously the AC had not been upgraded for a while, which explained the smell. Checking in was a bit more hassle than usual (I don't think they see too much non-Indian business, so they wanted to make SURE my passport and visa were OK), which did not exactly made for a stellar welcome (albeit otherwise they were polite). Apparently, no non-smoking rooms for our type of room (I got upgraded to an immense but empty room with a small window, but my travelling companion not, and his room was smelly). Got down to the bar for a few drinks and snacks, which was OK, but like the rest of the hotel it struck us as very old-style, and not in a good way. Service was distinctly non hurried, which was fine for one night but makes this hotel not an option for our future needs.
Comment from Hotel Management
Apr 15, 2017 by Jai, Hotel Management
Dear Mr Steve, Greetings from Ambassador Pallava, Chennai !!! Thank you for sparing your valuable feedback. We at AMBASSADOR PALLAVA have noted your comments and have taken up the matter seriously with the Maintenance & service department. We have taken the necessary steps to improve the Air-condition temperature in the Room as well as in the Lobby especially during this summer season. We deeply regret for the unpleasant stay during your recent visit, our sincere apologize to you. It is only through feedback from guests like you that we ascertain our strengths and weaknesses and take appropriate measures to meet your expectations. We assure you that we would spare no efforts to further upgrade our services and facilities to the highest standards possible. Our Sincere apologize to you and We look forward to receiving you next time and ensure you to make your stay very comfortable with us. Assuring you of our best attention, services and support at all times. Warm Regards, for AMBASSADOR PALLAVA T.N. Jai Anand Front Office Manager
2 out of 5
by A verified traveler from Uganda

Very old and dated hotel

Posted Mar 10, 2017
Pros: Only Stanley the very nice waiter in the Salt & Pepper restaurant
Cons: Everything
Location: Its on a cluttered busy dirty street
This was an unexpected horrible stay at this hotel. There was drilling going on all day on the roof due to construction work, there was a Bollywood movie set going on all day for three days that made movement in the hotel a pain, the hotel smelt musty and damp and the floors were sticky. The choice of food for non chilli eaters was non existent. I checked out and moved to a much better hotel.
Comment from Hotel Management
Mar 14, 2017 by Jai Anand, Front Office Manager, Hotel Management
Dear Ms Noah, Greetings from Ambassador Pallava !!! Thank you for sparing your valuable Feedback. We at AMBASSADOR PALLAVA have noted your comments on your experience about our Hotel & the facilities offered by us. We deeply regret for the inconvenience caused to you due to the renovation work noise and shooting during your recent visit, our sincere apologize to you. It is only through feedback from Guests like you that we ascertain our strengths and weaknesses and take appropriate measures to meet your expectations. We assure you that we would spare no efforts to further upgrade our services and facilities to the highest standards possible. Our Sincere apologize to you and we look forward to receiving you next time and ensure you to make your stay very comfortable with us. Assuring you of our best attention, services and support at all times. Warm Regards, AMBASSADOR PALLAVA T.N. Jai Anand | Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall good

Posted Mar 7, 2017
Ac only in one mode. Can't adjust temp. House keeping has to improve. Lunch is really limited .curries not enough for provided food. Strange...
Comment from Hotel Management
Mar 10, 2017 by Jai Anand, Front Office Manager, Hotel Management
Dear Sir, Greetings from Ambassador Pallava !!! Thank you for sparing your valuable Feedback. We at AMBASSADOR PALLAVA have noted your comments on your experience about our Hotel & the facilities offered by us. It is only through feedback from Guests like you that we ascertain our strengths and weaknesses and take appropriate measures to meet your expectations. We are in the process of Renovating Rooms with complete infrastructure and amenities phase by phase without disturbing the staying customers. And we assure that the points penned down by you will be solved soon. We assure you that we would spare no efforts to further upgrade our services and facilities to the highest standards possible. We look forward to receiving you next time and ensure you to make your stay very comfortable with us. Assuring you of our best attention, services and support at all times. Warm Regards, AMBASSADOR PALLAVA T. N. Jai Anand | Front Office Manager
5 out of 5
by Peter

Convenient hotel with excellent food

Posted Mar 6, 2017 on Hotels
The Ambassador Pallava was close to where I had meetings and unexpectedly close to attractions like the national art museum. The property is beginning to show its age, but the food and service were excellent.
Comment from Hotel Management
Mar 10, 2017 by Jai, Hotel Management
Dear Mr. Peter, Greetings from Ambassador Pallava, Chennai !!! We thank you very much for your lovely Comments on your experience about our Hotel facilities and the service offered by us. We are happy to note that you had a pleasant experience while staying with us and were pleased with the services rendered to you. It is only through feedback from Guests like you that we are able to further upgrade our services and facilities to the highest standard possible. This act of appreciation motivates our staff and helps us to generate a good rapport with our Guest. Looking forward to meet you when you visit Chennai again. Assuring you of our best attention, services and support at all times. Warm Regards, AMBASSADOR PALLAVA T. N. Jai Anand | Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

My home away from home

Posted Jan 27, 2017
Pros: The location, friendly staff and great south Indian breakfast
Cons: It would be good to have an in-room safe in all rooms
Location: Walking distance to the Museum. Art Gallery and a short distance by car to various Malls like Express Evenue, Spencers Plaza
I always stay here during my visits to Chennai and did so this time too. All the staff from the door man, reception, concierge, house keeping, restaurant to the gym were extremely friendly and courteous and made me feel at home. as usual. The location was very convenient to get to all the places i had work at.
Comment from Hotel Management
Jan 31, 2017 by Jai Anand, Front Office Manager, Hotel Management
Dear Sir, Greetings from Ambassador Pallava, Chennai !!! We thank you very much for your lovely comments on your experience about our Hotel & the facilities offered by us. We are happy to note that you had a pleasant experience while staying with us and were pleased with the services rendered to you. We have also noted your concern with regards regards to the In-Room safe in all Rooms, approporaite action action has been taken against the Housekeeping department to ensure In-Room safe is provided in all Rooms. It is only through feedback from Guests like you that we are able to further upgrade our services and facilities to the highest standard possible. Thank you appreciating the staff.This act of appreciation motivates our staff and helps us to generate a good rapport with our Guest. Looking forward to meet you when you visit Chennai again. Assuring you of our best attention, services and support at all times. Warm Regards, AMBASSADOR PALLAVA. T. N. Jai Anand Front Office Manager.
3 out of 5
by Anand

Posted Jan 2, 2017 on Hotels
Average
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Dear Mr Anand, Greetings from Ambassador Pallava!!! Thank you for sparing your valuable Feedback. We at AMBASSADOR PALLAVA have noted your comments experienced by you during your stay with us. It is only through feedback from Guests like you that we ascertain our strengths and weaknesses and take appropriate measures to meet your expectations. We assure you that we would spare no efforts to further upgrade our services and facilities to the highest standards possible. We look forward to receiving you next time and we ensure you to make your stay very comfortable with us. Assuring you of our best attention, services and support at all times. Warm Regards, AMBASSADOR PALLAVA T.N. Jai Anand | Front Office Manager
5 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
It was good Very friendly staff at the check in and at the restuarants
3 out of 5
by A verified traveler

Good location but Very old facilities

Posted Oct 20, 2016
Pros: Confusing design and architecture. Access to facilities is like a maze
Cons: Lots and everything
Location: Good location however inconspicuous entry and access.
Breakfast service was Dhaba Style. Lacked sophistication and style. Not worth the price.