Ratings based on 635 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Housekeeping unacceptable

Posted Jul 26, 2017
Hotel is in great location and has charm however housekeeping was terrible. Our room was not cleaned for two days. After several conversations with front desk staff and multiple hours walking around waiting for our room to be cleaned came back and room was still not cleaned; unacceptable. After additional conversations with front desk and sitting in lobby room was cleaned.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

A Great Hotel for your Paris vacation!

Posted Jul 25, 2017
Pros: Location, staff.
Cons: Housing keeping was inconsistent at times. One pillow case was left on the bathroom counter and the maid forgot the mugs one day.
Location: Saint Germain district. Close to charming stores, restaurants, supermarket, bakery, Musee D'Orsay, Lourvre, and the river Seine.
Hotel Pont Royal is located on a quiet street in the stylish neighborhood of Saint Germain district. We were close to the Metro, Hop-op Hop-off bus stop (Musee D'Orsay), excellent restaurants, a supermarket (across the street) and a wonderful bakery with the most amazing pastries. We felt safe walking on the streets in the evening and along river Seine. The hotel staff were friendly, helpful, and professional. On the last day of our trip, our flight was late in the evening. The concierge stored our luggage while we spent our last relaxing day in Paris and arranged our airport transportation as soon as we returned to the hotel lobby. We stayed in a corner suite on the 6th floor. The suite was roomy and comfortable. If you are looking for a high end boutique hotel, away from the crowds and traffic, this is the one!
4 out of 5
Recommended
for Everyone
by A verified traveler from new york new york

Beautiful room. Good location

Posted Jul 20, 2017
Reception staff was outstanding. Chambermaid forgot to come. So we had to go down and get our own washcloths. Overall had a wonderful time
5 out of 5
Recommended
for Everyone
by A verified traveler from Laguna, California

Very cute hotel located in the center of Paris

Posted Jul 11, 2017
I really enjoyed my stay at the Pont Royal. The location was perfect and the staff were very nice. It was recommended to me by a friend and I would recommend it to my friends in the future. We stayed in a junior suite which fit 3 people, it was a little tight but that's to be expected in Paris.
Comment from Hotel Management
Jul 11, 2017 by Alina, reservation department, Hotel Management
Dear Guest, Thank you very much for taking the time to leave your feedback. We are thrilled to learn that you enjoyed your experience with us and that my team were very welcoming and personable during your stay. Thank you very much for the recomendations, we will be happy to welcome you or your friends in future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Lovely Hotel

Posted Jul 10, 2017
We had a wonderful eight night stay at the Hotel Pont Royal. The location was perfect. It was just a short walk to cafes, shops, and museums. The hotel staff was exceptionally helpful and attentive. I would highly recommend this hotel.
Comment from Hotel Management
Jul 11, 2017 by Alina, reservation department, Hotel Management
Dear Shelly, Thank you very much for leaving this wonderful review about your stay at The Pont Royal Hotel. We are happy to hear that you had a wonderful time with us. We do pride ourselves on our service, so we are very pleased to hear that you felt that our team was awesome and truly willing to help. We hope to welcome you next time, Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Very lovely hotel

Posted Jul 8, 2017
The hotel was very nice and the staff were extremely friendly and helpful with everything! I plan on staying again in the future.
Comment from Hotel Management
Jul 10, 2017 by Mrs. Laurence Rousseau, Hotel Management
Dear valued guest, We thank you for your very nice comments and we are very pleased to hear that you enjoyed your stay at the Hotel Pont Royal. We look forward to welcoming you for a future stay. Best regards, Mrs. Laurence Rousseau. Reservation manager
3 out of 5
by A verified traveler from nyc

Close to all the attractions!

Posted Jul 5, 2017
Pros: None....
Cons: Updates and cleaning staff.....
Location: Most everything....
The front desk staffs are nice, however, when I check in around 1pm.. she said the room not ready until 3pm, which normal for check in....when I came back to check in, they give me the first floor, I asked if they has higher floors, I'm sure they do...but they said only room they got. That make me assumed are those rooms are special rate when you're book through Expedia...I guess. Because the next day, we're waiting for Taxi around 10:30am....the old man seem to be friendly with the hotel...he come and they checked in @10:30 no problematic or waiting.... Others thing such as room are so smaller than the dimension post on website. the cleaning lady I put do not disturb and she still go in....the next days...she went in cleaned and I came back around 5:30pm...she forgot and left The room OPEN, then the day after that she took my room key, never refill towers, or soaps.... Very close to the attractions but I won't come back. ... over all 2.5 star for us.
Comment from Hotel Management
Jul 11, 2017 by Alina, reservation department, Hotel Management
Dear Host, We wanted first to thank you for staying with us. Your review is really important to us and finds me really sorry. Please, be sure that we give the rooms as soon as we can upon our availabilities and that depend on our occupancy. Some dates the hotel can be fully booked and as the check-out time is at 12pm, everybody has to wait that the rooms cleans-up. Regarding the "Do Not Disturb" our housekeeping takes indeed great care of our hosts so I don't understand what really happened ... we are very sorry for that. Once again, thank you for your comments and we hope to have an opportunity to welcome you next time. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Fabulous hotel in a great location

Posted Jun 5, 2017
This hotel is in a prime location close to all the major attractions in Paris. The staff were extremely courteous and helpful and the room itself was wonderfully comfortable. We loved the feel of the hotel bar, it's a bit pricey but the ambience is extremely decadent and relaxing. I'd certainly stay here next time I'm in Paris.
Comment from Hotel Management
Jun 29, 2017 by Alina, reservation department, Hotel Management
Dear Fiona, Thank you very much for taking the time to leave your feedback. We are thrilled to hear that you had a wonderful time at The Pont Royal Hotel. Our rooms are indeed stunning with all room individually designed with refined décor, as well as our bar Signature. We do pride ourselves on our service, so we are very pleased to hear that you felt that our team was awesome and truly willing to help. We will be pleased to welcome you back! Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Great location! Can walk almost anywhere.

Posted May 31, 2017
Great location. Concierge was very helpful. Close to metro and cabs. Can walk to most restaurants and tourist attractions!
Comment from Hotel Management
Jun 29, 2017 by Alina, reservation department, Hotel Management
Dear Becky, Thank you very much for leaving this wonderful review about your stay at The Pont Royal Hotel. We will be pleased to welcome you again, Best regards
3 out of 5
by A verified traveler

Well located on left bank

Posted May 29, 2017
The rooms are small and rather dark/!While the staffbwas extremely nice we did not think that they were knowledgeable about restaurants etc
Comment from Hotel Management
Jun 29, 2017 by Alina, reservation department, Hotel Management
Dear Guest, Thank you very much for taking the time to leave your feedback. We are very sorry to know that you didn't enjoy your room, as all our rooms are very different and we can find a pearl for each host. We are very pleased to hear that you felt that our team was helpful and awesome. We hope to welcome you next time, Best regards