Ratings based on 27 Verified Reviews

3.4 out of 5
70% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Jerusalem

Nice hotel next to the beach

Posted Dec 27, 2016
Pros: Its location
Cons: Clean garage and sometimes bathrooms.
Location: Its worth to visit Oceanium or to see Shalomon´s cooper query at Timna, or bird watching.
We were staying there for three nights. Hotel location is just in the city centre with nice small beach (without corals). Who is not bothered by noise of plains, can enjoy watching landing them to nearby airport - just ca 500m away from the hotel. Underground garage is available, however, quite stinking and dirty. I was surprised that the gym was subject to pay unless you order some services (such as massages). Breakfast was included in the price, it was really very good with a lot of choices, especially tasty cappuccino. Cleaning away the plates from the table was rather slow. The bathroom´s floor was rather dirty when we entered for the first time, but otherwise it was quite comfortable room. Big advantage is the situation of the hotel - you are close to the restaurants, shopping boutiques and malls.
Comment from Hotel Management
Dec 29, 2016 by mercedesbe, Hotel Management
Dear Guest, Thank you for choosing to stay at Leonardo Plaza Eilat, and thank you for taking the time to write about your experience in our Hotel . I am happy to hear that you enjoyed your stay with us. Your your kind comments and gratitude will be relayed to the hotel staff and management. We look forward to welcoming you back again soon .Best regards, Mercedes Ben Haim
2 out of 5
by A verified traveler from Washington DC

Outdated and below average hotel

Posted Jul 5, 2016
Pros: Not much.
Cons: Total renovation of the facilities and a better effort to give a higher class of treatment.
Location: Location is good in the busy part of Eilat.
I think this hotel is in need of a major renovation has their are cracks in the plaster in the hallways, very old room carpeting, and terrible air conditioning in the rooms as well. It was not a cheap hotel, and for the money there are many better appearing choices in the same area.
Comment from Hotel Management
Aug 1, 2016 by Mercedes Ben Haim, Hotel Management
Dear guest, Thank you for spending your time to communicate your impresses following your recent stay with us, We are pleased that you found our location convenient. The Leonardo plaza is one of the first hotel in Eilat that why we have one of the best location The hotel lobby and the dining room has been renovated on March 2014 with new furnishing and a beautiful decoration, and we continue on a regular basis to renovate and maintain in order to give to our guests the best service. Our guests’ comments regarding the level of service and the hotel in general is a very important tool for us , which enables us to continually improve and adjust our service to meet our guests’ needs . Hoping to see you again on your next visit to Eilat. Best Regards Mercedes Ben Haim
5 out of 5
Recommended
for Everyone
by A verified traveler

Great quality for you money!

Posted Jan 16, 2016
Not a five star hotel... That being said it wa extremely clean and the beds were great and staff was helpful... Called ahead and said it was my anniversary and got a welcome package of champagne, wine and chocolates. They also give us free acces to spa and gym and VIP room as well. Go for a high floor sea view.. Just beautiful. THE most central hotel in Eilat. I highly recommend this hotel.
Comment from Hotel Management
Jan 21, 2016 by Mercedes Ben Haim , Hotel Management
Dear Guest, Thank you for choosing to stay at Leonardo Plaza Eilat, and thank you for taking the time to write about your experience in our Hotel . I am happy to hear that you enjoyed your stay with us. Your kind comments and gratitude will be relayed to the hotel staff and management. We look forward to welcoming you back again soon . Best regards, Mercedes Ben Haim
2 out of 5
by A verified traveler

It's position is its only positive feature

Posted Jan 3, 2016
Hotel is tired and needs renovating. Check in staff tried to charge me twice for accommodation which was prepaid. Room was dirty. I had to keep calling housekeeping to clean the bath which had a dirty ring around it. Restaurant was chaotic. Staff could not cope with the crowds and never managed to clear up plates from tables. Guests were rude and pushed in. The only exception was Fani who cooked omelettes. She too pride in her work and greeted all guests with a smile. VIP lounge was a nightmare. A French guest brought in several ineligible friends and when challenged became really abusive to the staff, shouting. The customer service manager was called to sort the problem out. She was ineffective and the next day was seen in the lounge drinking tea with the same guest. We also saw many staff playing on their mobile phones instead of giving service. The pool area was very clean with plenty of loungers and towels available both at the pool and the beach. Overall this was a very disappointing hotel stay. Management really need to take control and become more professional.
Comment from Hotel Management
Jan 22, 2016 by Mercedes Ben Haim , Hotel Management
Dear guest, Thank you for spending your time to communicate your impresses following your recent stay with us, What you described in your review does not match the level of service and hospitality practiced in our hotel and I am sorry for that. The satisfaction of our guest is our first priority ,we apologize for any inconveniences caused to you during your stay and we're very sorry to hear we did not meet your expectations. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests and increase it.. I thank you and look forward to hosting you once again as a returning and satisfied guest in our Hotel. Yours sincerely , Mercedes Ben Haim
4 out of 5
Recommended
for Families
by A verified traveler from montreal Canada

nice hotel close to the beach.

Posted Dec 30, 2015
Pros: the outside , the viewm the balcony
Cons: put a better quality shampoing and soap and enough.
Location: the location is great, close to the mall. the lighting tend to be dark. i like bright. I saw people abusing breakfast and barely left anything
my experience was good. The one point that reLly bothered me is they offered a snack and drink at the usiness lounge. Zso i went snd they refuse my children telling becausevthere is alcohol. Plus they permitted people smoking cigarette i. a place to say no smoking i was chocking. i anted to take a drink. Ni not outside. not my children. i thought the rule is super negatif,
Comment from Hotel Management
Jan 22, 2016 by Mercedes Ben Haim , Hotel Management
Dear Guest , Thank you for choosing to stay at Leonardo Plaza Eilat, and thank you for taking the time to write about your experience in our Hotel . I am happy to hear that your experience in our Hotel was at your satisfaction . The entrance to our business lounge for Children under 18 years are not allowed . Smoking is allowed only in places indicated only . We look forward to welcoming you back again soon . Best regards, Mercedes Ben Haim
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Great location. Very friendly staff.

Posted Jan 29, 2015
Everyone was terrific very nice and modern hotel with all the amenities. Great seafood restaurant right outside the door. Excellent location.
Comment from Hotel Management
Sep 10, 2015 by mercedes, Hotel Management
Dear Guest, Thank you for choosing to stay as always at Leonardo Plaza Eilat I was extremely pleased to read the compliments you wrote and will share them with the staff. Hoping to see you again on your next visit to Eilat. Best Regards Mercedes Ben Haim
4 out of 5
Recommended
for Everyone
by A verified traveler from Stamford, CT

Great Location and comfortable stay

Posted Jan 5, 2015
Pros: proximity to Red Sea and Boardwalk
Location: pool, Red Sea, night life
We stayed at the hotel over New Years eve and had a lovely time. We found the hotel to be in a perfect location to the boardwalk and nightlife and of course the Red Sea. The daily buffet style breakfast and dinner was included in the room price and was typical but nice quality and a nice way to try typical Israeli fare. I would stay again and not hesitate to recommend to anyone looking for a getaway vacation
Comment from Hotel Management
Sep 10, 2015 by mercedes, Hotel Management
Dear Guest, Thank you for your review of your stay at the Leonardo Plaza Eilat, we are really pleased that you found that the Hotel have a perfect location . You have highlighted all the aspects that make our Hotel so very special. We look forward to welcoming you back again soon. With my personal Best regards , Mercedes Ben Haim
4 out of 5
Recommended
for Couples
by A verified traveler

VERY NICE HOTEL AND VERY WELL LOCATED

Posted Nov 29, 2014
Pros: THE LOCATION BEING SO CLOSE TO THE SEA AND THE EXCELLENT PROMENADE
Location: AS I SAID THE HOTEL IS PERFECTLY LOCATED AND IS ALMOST ON THE BEACH JUST A SHORT WALK ACROSS THE PROMENADE
THIS WAS THE SECOND TIME THIS YEAR THAT WE STAYED AT THIS HOTEL WHICH I GUESS SPEAKS FOR ITSELF
Comment from Hotel Management
Sep 10, 2015 by mercedes, Hotel Management
Dear Guest Thank you for taking the time to write about us on Trip Advisor. It was a pleasure to read that its your second time that you stay in our Hotel . I was happy to read your comments and I am looking forward to seeing you again in the near future . Best Regards Mercedes Ben Haim
4 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island, N.Y.

Awesome Hotel!

Posted Aug 12, 2014
Pros: We enjoyed the pool, the food and the overall atmosphere.
Cons: The halls are a little shabby, but overall the rooms are comfortable.
Location: The hotel is right on the beach,close to shops. The Eilat aquarium is a short cab ride away. Also many tours are available, such as jeep tours.
The Leonardo Plaza was awesome! The pool was gigantic and beautiful. The food was delicious. They gave so much! The staff was courteous and helpful. If you have children this is definitely the place to stay. There are many activities as well as easy access to the beach and boardwalk. Tours can be easily arranged by an on site tour guide. For those who observe Shabbat, candle lighting was provided in the lobby outside the main dining room and the Shabbat meal was delicious. They even provide wine for Kiddush! What a wonderful, relaxing place.
Comment from Hotel Management
Sep 10, 2015 by mercedes, Hotel Management
Dear Guest, Thank you for taking the time to post your comments on the site following your stay at the Leonardo Plaza Eilat. We are delighted to read that you appreciate our Hotel , the pools the food and the service we gave you . We aim for excellence in all aspects and aim to lead our hotel to the highest level of hospitality. Once again, I thank you and look forward to hosting you again at our hotel. Best regards . Mercedes Ben Haim
3 out of 5
Recommended
for Everyone
by Mel from sydney, australia

Beach resort hotel

Posted May 5, 2014
When we first arrived there was a lot of loud music and we were quite worried we had picked the wrong hotel or wrong location altogether - we just wanted a couple of quiet days relaxing. However we soon found some quieter spots in the hotel and the music seemed to stop after our arrival day (which was a Saturday). We were also upgraded which was lovely - free wifi, good and drinks in the business centre and fruit, wine and chocolates in the room.