the additional bed for the kids was very uncomfortable. they slept with us eventually.
the children play area opened at 10:30 which is realty late.
the food was OK
the pool was OK
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your feedback to the Magic PALACE. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
We strive on a daily basis to improve every aspect of the hotel, and it's important to hear also the other side so we know where to focus.
We hope that even with this reveiw, you and your family managed to enjoy your vacation with us and I hope to welcome you back again, and to accommodate you with better terms in the future.