Ratings based on 227 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by Robert

Posted Oct 14, 2017 on Hotels
We were enticed to visit Herleshausen which was a disappointment, but the hotel and neighborhood nearly made up for it. Sauna area was very nice, breakfast buffet was very good if a little expensive.
Comment from Hotel Management
Nov 1, 2017 by Steigenberger Eisenach, Hotel Management
Thank you for your review and your comment. We are glad to your pleasant stay in our hotel.
5 out of 5
by Alene

Great location for Luther tours, shopping, and sig

Posted Sep 30, 2017 on Hotels
Very comfortable stay in a lovely setting with a room overlooking the square and Martin Luther statue. The room was large with comfortable chairs for reading. Very large comfortable bathroom with mirrors that did not fog.
Comment from Hotel Management
Oct 4, 2017 by Steigenberger Eisenach, Hotel Management
Thank you for your greatful survey and your pleasant remarks.
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Posted Sep 28, 2017
Nice hotel but one incident while there could have been better handled. I was in the lift on the ground floor with another guest and when I pressed to go up, the lift went down, gathering a little speed and then hit the floor around a foot below the exit at basement level. We pressed the emergency button and a women's voice took note of what had happened, but she did not advise us what she would be doing. We waited, admittedly only around 5 minutes, and then the lady member of staff (I presume it was the one to whom we had spoken) managed to open the lift doors and we were able to climb out - we were around one foot below the exit. She didn't apologise or ask how we were and simply disappeared into an office door leaving us both just standing by the lift in the basement corridor. The other guest thought she perhaps intended to come back but after about 5 minutes we located the staircase and walked up the stairs. When checking out a day or so later, rather surprisingly, when asked by the (different) lady on the desk if I had enjoyed my stay, when I recounted what had happened, adding that there had been no words of concern to what had been a mildly worrying experience, nor any word of apology, she made no eye contact and said nothing!
Comment from Hotel Management
Oct 4, 2017 by Steigenberger Hotel Thüringer Hof, Hotel Management
Thank you for your review and detailed description. At this point, we sincerely apologize for the inconvenience. The rude behavior of our employee, as you describe it, we can not understand. In the end, we will have a correction talk. Be assured that our guests' satisfaction and satisfaction is our number one priority.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Easy to find and get to by car. Close attractions.
Comment from Hotel Management
Sep 20, 2017 by Steigenberger Hotel Thüringer Hof, Hotel Management
Thank you for your survey and your comment.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Grand hotel in centre of the town

Posted Sep 10, 2017
I had thought the hotel might have been a little old and tired, but No: The rooms have recently been refurbished and were in excellent condition, very fine, and comfortable. The elevators functioned well and came fairly promptly. Hotel entrance welcoming and pleasant. The staff were helpful and looked after our luggage until our rooms were ready. We had drinks out front one evening and then withdrew inside as it got colder, and all was managed smoothly. There was a British tour group having meals and they seemed very much at home.
Comment from Hotel Management
Sep 20, 2017 by Steigenberger Hotel Thüringer Hof, Hotel Management
Thank you very much for your excellent review and your detailed descriptions of the stay. We are glad that you feel comfortable with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from wichita ks

Great hotel for the 500th Reformation celebration

Posted Aug 5, 2017 on Orbitz
This hotel is very well appointed, The rooms are clean and the bathrooms are exceptional. The staff was incredibly helpful and allowed us to use the hotel facilities after hours since we had had a very long day. The sauna on the top floor with the rooftop patio was amazing. The breakfast buffet was over the top and the chef created some perfect omelettes for our team of 10. Highly recommend this place!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 31, 2017 on Hotels
5 out of 5
by TD

The best hotel in town

Posted Jul 20, 2017 on Hotels
The best hotel I saw in the town, in the best location - nice square, historic surrounds, easy parking out back. Hotel has excellent cafe/restaurant/bar both inside and out in the square. There were other good cafe/restaurants in the square too. Highly recommended.
Comment from Hotel Management
Jul 31, 2017 by Steigenberger Eisenach, Hotel Management
Thank you very much for your excellent review.
3 out of 5
by Tzcthote from UK

Late check in does deservice to good hotel.

Posted Jun 17, 2017 on Hotels
The hotel checked us in 1.5 hours after the stated hour. This simply shouldn't happen. They mentioned they had been full the day before, but surely this wasn't a surprise. Please fix that.
Comment from Hotel Management
Jun 30, 2017 by Steigenberger Eisenach, Hotel Management
Thank you for your stay. We would like to ask you to apologize for the inconvenience caused by delayed check-ins. In exceptional cases, this can unfortunately happen if our hotel was booked the day before.
5 out of 5
by Gillian

Posted Jun 8, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017 by Steigenberger Eisenach, Hotel Management
Vielen Dank für diese sehr gute Bewertung!