Ratings based on 449 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Very nice hotel close to the city centre

Posted Sep 19, 2017
Pros: It is modern and well appointed.
Cons: Very little storage space in the room. There was enough hanging space but few shelves and the drawers provided were very small.
Location: The location was excellent and we visited the sights in the Old Town on foot easily.
Hotel was within easy walking distance of the Old town of Valencia, which is very beautiful, and we ate there most evenings. Breakfast was taken outside at the hotel and was excellent. We took the city tour buses, both Red and Blue routes. We would not recommend the Red route. The Blue route includes the Oceanographic Park, the new Concert Hall and the Science Museum, the buildings for which are quite spectacular Public transport was also close by and we took the bus to the beach for a bit of a change from the bustle of the city.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, UK

Weekend break in Valencia

Posted Sep 19, 2017
Pros: Spacious, comfortable room, excellent staff and service and the bonus of a spa facility.
Cons: I cannot think of anything.
Location: The position of the hotel is perfect for exploring the city of Valencia and its many attractions.
The whole experience was a delight but the hotel was particularly memorable. I have rarely stayed in another hotel which had such excellent staff and facilities. It made my visit even more pleasurable and I very much hope I will be able to return in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

All very good

Posted Aug 22, 2017
Pros: Hotel staff were very welcoming and professional.
Excellent welcome by hotel staff. Breakfast very good. Booked a standard room (room 12) that was very spacious. Glad we didn't upgrade the room. Decent sized bathroom, and quiet bedroom. Hotel well situated for both the old town, the park and the science museums etc. Metro stop called 'Colon' just 5 minutes from hotel and only €4.80 each way from the airport. Take red or green metro route - very easy!
Comment from Hotel Management
Aug 23, 2017 by Director General, Hotel Management
Dear guest, Thank you for your lovely comment! I am glad that you enjoyed the hotel so much and we hope to have the opportunity to welcome you back soon, during your next visit to Spain. Sincerely, Vicente Juanis, Director.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Perfect hotel!

Posted Aug 1, 2017
An absolutely excellent experience. Extremely comfortable. Perfect location for town centre and Turia gardens and great for public transport. The staff were very friendly, very helpful, basically wonderful. Looking forward to coming back as soon as possible.
Comment from Hotel Management
Aug 4, 2017 by General Manager, Hotel Management
Dear Customer, First of all I would like to thank you very much for your opinion. This is really helping us because we can see with the eye of the client and certainly we use it to achieve our goals and to improve the guest experience. It's much more better even when we receive an excellent opinion as yours. On the other hand, I will personally let the staff know about your comments and they will be overjoyed you felt to mention them so thank you. Please be so kind to let me know about your next visit, because it will be a pleasure to welcome you back personally to your Hotel in Valencia. Sincerely yours, Vicente Juanis General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Manchester

Great location, friendly staff, odd rooms

Posted Jun 29, 2017
Pros: Location, friendly and helpful staff, good breakfast, good restaurant
Cons: More storage in the bedrooms, be a bit clearer about what 'balcony' means
The location of the hotel is excellent - close enough to all the main attractions, just on the edge one the main city centre so is nice and quiet. The staff were friendly and recommended some excellent places to eat - they clearly know what is good around the hotel and can cater for any type of cuisine. The spa is fairly compact but you are never going to get a big pool in a hotel this close to a city centre. The only downside was the room - we has a deluxe one but there was very little storage space (1/2 full wardrobe, two small shelves and two small drawers. Given the size of the room it's amazing that is all there was. The 'balcony' is basically doors that open out - there is no space outside, it's just that you can open the two sets of doors to make you feel a bit more connected to the outside.
Comment from Hotel Management
Jul 31, 2017 by General Manager, Hotel Management
Dear Guest, I am pleased to read that you generally enjoyed the hotel´s central location, I am delighted to receive your great comments about our staff . However, I am sorry to learn that there were certain aspects which did not really meet your expectations. Please accept my apologies and should you decide to come back to Valencia please let me know and I will be more than happy to welcome you again. Kindest regards, Vicente Juanis General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait

Great location, Exceptional service, But the rooms

Posted Jun 26, 2017
I spent about a week at this lovely hotel. The location is great, close to shopping on Colon Street, close to the old town, as well as being close to a wide variety of great restaurants. The staff are all extremely friendly and helpful. They're genuinely seeking to make their customer's comfortable and happy during their stay. When I first checked in I was given a room with a very awkward layout. The bathroom was too small and I was just overall not happy with the room. So I spoke to the reception and they quickly accommodated changing me to a different room. The second room was definitely better, however, I just expected nicer, larger, and more comfortable rooms for a 5-star hotel. Lastly, besides the small rooms, the reason I'm giving this hotel 4-stars rather than 5 is because I expected better amenities from a 5-star hotel. The gym/work area isn't something you can really workout in you also can't expect to take a swim in the "pool". Having that said, I would still stay again at this hotel. When compared to other hotels in the area it definitely surpasses most of them when it comes to convenience, quality, and service.
Comment from Hotel Management
Jun 29, 2017 by General nanager, Hotel Management
Dear Guest, On behalf of the entire team, allow me to thank you for your amazing feedback, with an especial remark to our convenient location and our great service. Bearing in mind our main goal, which is the satisfaction of our clients, it is heartwarming to receive such appraisal thereafter. Nonetheless, and using the information gained with your review, we will continue to work hard in order to always exceed our guests´ expectations. Kindest regards, Vicente Juanis General Manager.
5 out of 5
by Duncan

A fabulous hotel in a lovely town.

Posted May 11, 2017 on Hotels
An excellent stay at a first rate hotel in lovely Valencia. Staff were friendly and professional. Room was spacious, clean, comfortable and luxurious. Room service was prompt and tasty. Doormen were very helpful and friendly. Hotel was centrally located on a nice and safe street. The breakfast room was classy, and had a great offering. It couldn't have been much better. I would definitely stay there again.
Comment from Hotel Management
May 19, 2017 by Vicente, Hotel Management
Dear Customers, I can´t help but feel proud when I read reviews like yours. This sort of satisfaction is the kind we look for. On behalf of the entire team, I would like to thank you for dedicating a fraction of your valuable time to share your experience with others. I would love to use this opportunity to state that we will be at your disposal for any requirements you may have on future visits to our establishment. Do not hesitate to contact me directly whenever your schedule allows you to pay us another visit because it would be delightful to personally welcome you here at Palau de la Mar *****. Sincerely yours, Vicente Juanis General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very good hotel in an excellent location.

Posted May 10, 2017
Pros: Staff were smiling and helpful. Breakfast was excellent with an extensive choice. Tea and coffee making in rooms was great after a day of sightseeing.
Cons: A minor irritation only, tea in the breakfast room sometimes tepid on arrival at the table. Need to use hot water !
Location: Very central location with easy access to most of Valencias attractions including the wonderful pedestrianised Turia river bed. Metro close by.
Our stay was excellent. From check in until departure we were made very welcome. Staff were helpful and efficient and nothing seemed too much trouble. The rooms were comfortable and well appointed. For a group of women on a weekend break we appreciated that there were mirrors in the bedrooms ! We didn't use the restaurant or spa so cannot comment on these.
Comment from Hotel Management
May 19, 2017 by Vicente Juanis, Hotel Management
Dear Guest, It is with great pleasure that I read your excellent review. Here at Hospes Palau De La Mar we aim to exceed the expectations of our guests, and with reviews such as yours, it is clear to us that we are succeeding. However, we will still continue to work on improving so that whenever you decide to come back, we delight you with an even better experience. Sincerely yours, Vicente Juanis General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location. Hotel staff friendly and helpful.

Posted Apr 16, 2017
Pros: Modern, clean , stylish with good welcome.
Cons: We didn't rate the tapas restaurant recommendation made by the hotel. Orio didn't feel authentic.
Location: Short walk to Old town with lots to see.
The hotel arranged an early check in on arrival. The staff were helpful with restaurant bookings. We enjoyed the Free Tours Essentials guide of the Old Town with Elena. Breakfast at the hotel was buffet style and good however, we would have preferred a cafe nearby but didn't find one in the immediate vicinity.
Comment from Hotel Management
Apr 19, 2017 by Vicente Juanis, Hotel Management
Dear Guest, Thank you for taking the time to share your review with us and with the other guests following your recent stay. Here at Palau de la Mar***** we take each and every opinión seriously, and we use them to provide a more engaging final experience for our customers. That is why I would like to honestly thank you for your feed back and hope to have the chance to welcome you back soon. Yours sincerely, Vicente Juanis General Manager
4 out of 5
by A verified traveler

Best Staff

Posted Mar 28, 2017 on Hotels
In spite of sudden change of schedule, Hotel staff had kindly dealt with our request, due to the flight operation. Particularly, it was very hard for us to convey our intention to change our flight schedule in the foreign country. But their staff helped a lot, That is hotel staff's spirit.
Comment from Hotel Management
May 8, 2017 by Vicente, Hotel Management
Dear Guests, We endeavour to go above and beyond for our guests in order to make sure that whatever your reason for staying we are on hand to help and better your experience so it is fantastic that you felt our efforts. It is so lovely to know that you found our hotel great and with lovely staff, so much appreciated. I hope that we can welcome you back soon and again, thank you for taking the time to give us this important feedback. Kind regards Vicente Juanis General Manager