Ratings based on 545 Verified Reviews

3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

Nice hotel in convenient location

Posted Oct 6, 2017
Pros: Room comfort, great staff
Cons: Hot food at breakfast could be a little better.
Location: Hotel located not far from main shopping areas eg El Cotre Ingles. Lots of small bars & restaurants locally.
We recently stayed for a week at the SERHS CARLIT on Diputacio. The Room. The room was sizeable and had a very comfortable bed. Although the room faced the hotel frontage and a busy road, the curtains and balcony doors kept out any traffic noise in the morning. The curtains are perhaps a little too dark for the room though. Towels were changed everyday if requested. Breakfast. Self service with a wide variety of food, which was generally very good. Hot food could be a little better, especially the bacon. Lots of fruit, bread etc. Staff. Very good staff, especially reception, always very helpful
Comment from Hotel Management
Oct 19, 2017 by Guest relations Gloria Ponsa, Hotel Management
Thank you for giving us a great rating and for your kind words about our staff, cleanless and location. We are glad to hear that overall your experience was positive.We will look into the problem with the hot food especially the bacon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Hotel is not too far from main sites. Staff was very helpful to guide us on our first night, as well as subsequently. We were on the 6th floor in a large room, we were comfortable and the room was reasonably quiet.
Comment from Hotel Management
Oct 19, 2017 by Guest Relations Gloria Ponsa, Hotel Management
Dear guest, We appreciate you took the time to provide us with some feedback. We are happy to know you found our location really good. And where happy with our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from chelmsford, uk

Friendly staff in conveniently located area

Posted Sep 28, 2017
Pros: Large rooms, good showers, staff cared about their guests.
Cons: Clean glasses everyday in bathroom.
Location: Centrally located in Sagrada Familia area. Bars and restaurants in same road. City accessible on foot.
Hotel was centrally located, rooms were large and showers very powerful. As we were staying 10 days, got to know the helpful and friendly staff very well. Particularly Edward. I sprained my ankle while away, and there was much hilarity and concern. Cheap taxis.Barcelona is an amazing city, with Gaudi and Modernisme at its core.
Comment from Hotel Management
Oct 19, 2017 by Guest Relations Gloria Ponsa, Hotel Management
Dear guest, We appreciate you took the time to provide us with some feedback. We are happy to know you found our location really good, Aswell as the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Barcelona

Posted Sep 11, 2017
We had to check in at midnight due to delayed flight and there was no issues and extremely friendly staff. The room was large and nice bathroom. However, there was a day when we did not have toilet paper and there is no facial tissue in the room. The bathroom was also not thoroughly cleaned during our stay. Supposedly clean towels had small brown stains on it. Otherwise no issues with the room.
Comment from Hotel Management
Oct 19, 2017 by Guest relations Gloria Ponsa, Hotel Management
Dear guest, Thank you for your review and for choosing our hotel. We appreciate that you take some of your time to write down some feedback of your stay. Your comment has been reported to our staff. We look forward to welcome you back on your next visit to Barcelona. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Family room in Barcelona

Posted Aug 8, 2017
3 of us stayed in a family room. It was not spacious but provided everything needed for our 4 night stay - clean beds and bathroom, tv, friendly helpful staff. Easy access to the metro and buses, and a short walk to Plaça Catalunya and Las Ramblas. Good value for money.
Comment from Hotel Management
Aug 12, 2017 by Glòria Ponsa - Guest Relations Depar, Hotel Management
Dear Jenny, First of all, thank you for choosing the SERHS Carlit Hotel and for sharing your opinion with other travelers. As you said, we have a great location, close to the city center. We are very thankful for the perfect rating, and to know that overall, your experience has been positive. We look forward to welcome you back in the near future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Enjoyable stay!

Posted Jul 31, 2017
Great staff! Always smiling and willing to help. Nice clean room and awesome air conditioning. Comfortable bed. Close to metro, restaurants and markets. Would definitely stay again!
Comment from Hotel Management
Aug 5, 2017 by Glòria Ponsa - Guest Relations Department, Hotel Management
Dear guest, I wanted to personally thank you for sharing with us your excellent comments about the Serhs Carlit. I’m glad to know that your stay with us was excellent. Thank you again because comments like yours encourage us to improve! I hope to welcome you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Great access to bus station

Posted Jul 15, 2017
Location of this hotel suited our purpose. Pleasant and helpful staff. The room was small and it is dated, but we were only overnighting so no real hassle.
Comment from Hotel Management
Jul 17, 2017 by Glòria Ponsa - Guest Relations Department, Hotel Management
Dear Blea, First of all, thank you for choosing the SERHS Carlit Hotel and for sharing your opinion with other travelers. As you said, we have a great location, close to the city center. We are very thankful for the perfect rating, and to know that overall, your experience has been positive. We look forward to welcome you back in the near future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
Central for everything but not close to anything Clean
Comment from Hotel Management
Jul 9, 2017 by Glòria Ponsa - Guest Relations Department, Hotel Management
Dear guest, We appreciate you took the time to provide us with some feedback. We are happy to know you found our location really good. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Sioux Falls, SD

Great people. Great location.

Posted Jul 1, 2017 on Orbitz
I had a wonderful stay. Staff was so helpful and the location was close to attractions with two metro stations with three blocks.
Comment from Hotel Management
Jul 3, 2017 by María Pérez - Guest Relations Department, Hotel Management
Dear Renee, thank you for choosing us and for your review. We are glad to know that our staff was helpful for you during your stay and that our great location allowed you to easily move around the city. We hope to welcome you soon. Best regards,
3 out of 5
by A verified traveler

Posted Jun 14, 2017 on Hotels
Internet was working well. The room was very small and the sound isolation rather poor.
Comment from Hotel Management
Jun 17, 2017
Dear guest, Thanks for sharing your comment. We are glad you found most of our services suitable to your needs. We are sorry that you found the room small. We have two types of rooms, standard (small one) and confort. We hope we can meet again on your next visit. Best, Glòria Ponsa - Guest Relations Department