Ratings based on 315 Verified Reviews

3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great family hotel

Posted Aug 17, 2017
Lovely breakfasts; friendly front of house staff (and very helpful when we lost our baggage at the airport); close enough to the centre to be able to walk in, but in a good district for its own tapas bars.
Comment from Hotel Management
Aug 24, 2017 by Carolina Noverques, Jefa de Recepción, Hotel Management
Dear Simon, Thank you so much for such a wonderful review about your stay with us. For us is a pleasure to know that you enjoyed your stay with us as the service provided. We hope to see you again in a near future. Kind regards. Carolina Noverques, Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Pembroke Pines

Nice hotel close to the center

Posted Aug 13, 2017
Pros: Location
Location: Restaurants, Close to center of the city and train station
Friendly staff . Nice and clean hotel. Tasty and abundant breakfast
Comment from Hotel Management
Aug 24, 2017 by Carolina Noverques, Front Desk Manager, Hotel Management
Dear Juan, First of all we would like to thank you for taking part of your personal time sharing your experience with other posible. We are glad to know that you enjoyed the hotel location in the "Ruzafa"quartier as our staff, and our recently renovated breakfast. We hope to see you again in a near future. Kind regards, Carolina Noverques, Front Desk Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Home from Home

Posted Aug 4, 2017
Warmest of welcomes in a good central position.Staff all five star.
Comment from Hotel Management
Aug 6, 2017 by Salvador Prades, Hotel Management
Dear Guest. THANK YOU!!!!!!! Reviews like yours refill our batteries to go on working hard. We hope to see you back soon!!! Best regards on behalf of the whole family of Petit Palace Ruzafa. Salvador Prades. General Manager
4 out of 5
by A verified traveler

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Aug 6, 2017 by Salvador Prades, Hotel Management
Dear Guest. Thanh you very much for your feedback. We hope to see you back soon. Best regards on behalf of the whole staff of Petit Palace Ruzafa. Salvador Prades. General manager.
5 out of 5
Recommended
for Couples
by A verified traveler from Bognor Regis

Comfortable Hotel with Excellent Staff

Posted May 1, 2017
Pros: The staff, breakfast, free tea and coffee, the shower!
Location: Ten minutes walk from from the centre of Valencia.Plenty of local cafes and restaurants.
Stayed here for three nights in April and were very well cared for! Our room was quite small but had a high ceiling, a huge, comfortable bed and enough storage space. We were on the 4th floor with a view of the street below but by keeping the windows closed were not bothered by noise at any point. We did think we would have a balcony to sit on but found it to be a railing in front of the windows (which could be opened) Before we arrived we requested a kettle and this was provided with some tea. The safe was free and the shower was super efficient in a spotlessly clean bathroom. The toiletries were of a very high standard and smelt gorgeous. On two occasions we needed help (with the TV and safe) and an engineer came immediately,explained everything and was very patient and polite. It was easy to connect to wi-fi and it worked well. We loved having complimentary coffee, water and little easter eggs in reception and were able to borrow a corkscrew. For the price breakfast was excellent: fresh fruit, cakes and croissants, yoghurt, smoothies, sausages, bacon, scrambled and boiled eggs, sliced bread and rolls (and an efficient toaster!)...plus more. The fruit juice was particularly good as was the coffee! Our only minor criticisms were that the scrambled eggs were (perhaps inevitably) a bit dried up and there was often a wait for bacon. The main plus for this hote,though, was the staff. Everyone was friendly without being intrusive, advice was always to hand. We were given and free
Comment from Hotel Management
May 15, 2017 by Salvador Prades, Hotel Management
Dear Joy. Thank you very much for this fantastic feedback of your experience with us. There is no better reward to our efforts than to know that you enjoyed your stay with us and everything were to your liking. Specially THANKS for your beautiful words about our staff. See you soon!! On behalf of the whole family of Petit Palace Ruzafa, THANK YOU FOR YOUR TRUST AND RECOMENDATION. Salvador Prades. General Manager.
3 out of 5
by A verified traveler

3 day solo break to Valencia

Posted Apr 4, 2017 on Hotels
positives - friendly, quick check-in by Carolina. she gave me a map and circled location of bus stop for the bus i needed to catch. internet available in lobby to use. the neighbourhood which the hotel is in Rusafa is upcoming and has plenty of cafes, restaurants, and some boutiques available. There is a mini supermarket few doors down from hotel, handy for buying water and snacks. The walk to nearest metro stop Xativa is over a 5minute walk away, hotel is easy to find. The room i was allocated on the first floor unfortunately had no real view apart from water tanks. the room was cosy and really would be a tight fit for 2 people. the bed was comfortable. noise heard from other guests when they were walking past the room or opening/closing doors. i cannot comment on the breakfast as i did not pay for this. the check-out was quick and friendly and hotel held my suitcases until it was time for me to finally leave.
Comment from Hotel Management
Apr 20, 2017 by Salvador Prades, Hotel Management
Dear guest, First of all thank you for taking part of your time sharing your experience. We are proud to read that your likd our staff and the service provided by them as the hotel location in the "Ruzafa" neighborhood. Regarding to the room we do apologize for the views, as it is on the first floor there is less view. We hope that you gave us a second opportunyty in order to improve this last experience. Kind regards. Carolina Noverques, Front Desk Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Great Hotel in Valencia

Posted Mar 9, 2017
Location: Walk to Plaza del Toros, the old town and great restaurants.
The staff were wonderful (especially Lucia)....friendly and helpful. The room was clean and comfortable, the bathroom clean with a very good shower. They offer free coffee/tea in the lobby....and free lollipops at the front desk! The only suggestion I would make, is to have better directions on the website for those arriving by train at Estacio del Nord.
Comment from Hotel Management
Mar 15, 2017 by Salvador, Hotel Management
Dear Sandra. THANK YOU VERY MUCH for your beautiful words about your experience with us. It's a great pleasure to receive comments like yours. We are delighted to know that you enjoyed your stay with us and that the comfort of our rooms, the free coffee/tea facilities and the friendliness of our team were to your liking. Thank you for your comments about the directions in the web site, we are worknig to improve it. We hope to see you back soon!!!! On behalf of the whole family of Petit Palace Germanías, thank you again for your trust. Salvador Prades. General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dominican Republc

Hotel conveniently located

Posted Mar 5, 2017
Friendly staff and excellent customer service. Plug adapter needed and immediately received. Some inconvenient with the curtain blackout and room changed immediately. Staff always willing to support customers.
Comment from Hotel Management
Mar 15, 2017 by Salvador, Hotel Management
Dear Joaquin. Thank you very much for this beautiful review and for sharing with us your opinion about the experience in our hotel. We love to know you have enjoyed your break in Valencia, and that the friendliness and help of our team were to your liking. Apologize for the inconveniences with the curtains in your first room. we have finished changing all the curtains of the hotel last week. We hope to see you back soon!!!!!!! On behalf of the whole family of Petit Palace Germanías, thank you very much for your trust. Salvador Prades. General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Leicester, UK

Great location, great breakfast,very helpful staff

Posted Nov 17, 2016
We were here for MotoGP - hotel was perfectly located for train links to the circuit. Staff were helpful and professional and helped direct us to great places to eat and drink each night
Comment from Hotel Management
Nov 20, 2016 by Salvador Prades, Hotel Management
Dear Cindy. Thank you very much for this kind review and for sharing with us your opinion about the experience in our hotel. We love you have enjoyed your getaway in Valencia for the Moto GP, and that our location and the help of our staff have been to your liking. We hope to see you back soon!!!!!!! On behalf of the whole family of Petit Palace Germanías, thank you very much for your trust. Salvador Prades. Managing director.
5 out of 5
Recommended
for Everyone
by A verified traveler from Polo

Very convenient and close places of interest

Posted Oct 2, 2016 on Orbitz
Stayed for only one night but if I was to stay longer, I would stay there anyway. Very polite and informative staff, clean room, all I needed to make the stay pleasant. I would definitely go back.
Comment from Hotel Management
Oct 3, 2016 by Salvador Prades, Hotel Management
Dear Javier. We can only say THANKS fro this beautiful review. It will be a great pleasure to see you back soon. Kind regards on behalf of the whole family of Petit Palace Germanías. Salvador Prades. Managing Director.