Ratings based on 528 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hilton Head Island
Disappointing Room and RestaurantPosted May 31, 2017
Made reservations 7 months in advance requesting a King bed, which was more expensive than a Queen bed. On checkin we were given a smaller room with a Queen bed. We were told that 1. they did not have a room with a King Bed for us. 2. we were on the executive floor and all rooms were the same price. 3. Rooms on the Executive Floor because of the Hotel's configuration might be twin beds, or a Queen bed or a King bed. So we were in a small room with a Queen bed for the price of a large room with a King Bed without recourse. The Hotel no longer serves dinner in their dining room. Breakfast was there but not dinner. Dinner was served by and through the bartender from a very limited menu. We ordered a drink while we looked a the menu but the bartender chose to put glasses in his dishwasher and other chores before delivering our drinks which took 20 minutes. We observed several others who had a very long wait for their drinks. Heaven only know how long dinner would have taken. We went elsewhere.
for Everyoneby A verified traveler from chicago
Great location. Excellent buffet.Posted May 3, 2017
Can't beat the location Not cheap but anything nice in Barcelona is going to be pricey. Morning buffet was excellent Rooms are small typical of Europe II would stay again.
for Couplesby A verified traveler from Austin
Felt like we were at homePosted Apr 29, 2017
Pros: How pleasant everybody was
Location: Lots of good places to eat around and in a great location
My girlfriend and I came in November of 2015 Thanksgiving night in USA. We had such a great time in Barcelona. The Hotel was one of our favorites. Thanks again,
Very nice hotel with amazing location.Posted Jan 22, 2017 on Hotels
It was amazing. The staff was great. The rooms were great. The only problem was the shower which was too dark IMHO. The location is amazing. Just a block away from Passeig de Gracia.
for Everyoneby A verified traveler
Posted Dec 26, 2016
Great location. Nice and friendly staff. Close to key locations. Comfortable rooms.
by A verified traveler
Posted Nov 11, 2016 on Hotels
by A verified traveler from UK
DreadfulPosted Nov 8, 2016
Long check in. No wifi despite being a Marriott member for over 20 years. Reception staff rude (navigator staff brilliant). Shower pathetic but toiletries smelled nice.
by A verified traveler
Superb Barcelona hotel close to city centerPosted Oct 23, 2016 on Hotels
Wonderful location and a high quality hotel, excellent! Fabulous service from hotel staff!
by A verified traveler from Miami
They sold to my room to someone without advising..Posted Oct 15, 2016
Cons: Lack of seriousness....
After a 10 hour flight to Barcelona with my family, I arrived to this terrible hotel and the manager very kindly advised us that they had booked one of the two rooms which I had booked and prepaid with EXPEDIA. "It was a mistake we made... but we can arrange to send part of your party to another hotel for tonight..." was the answer I got from the manager....After I spoke with Expedia Customer Service, and 45 minutes later, they got us two rooms in another hotel. This was a very uncomfortable experience for me and my family. This hotel is NOT professional and NOT reliable. Keep it in mind...you might not find your room when you arrive over there...
by A verified traveler from Northern Virginia
Good locationPosted Oct 9, 2016 on Orbitz
The receptionist who checked us in wasn't at all friendly. We said hello to her, but she acknowledged us after she finished her conversation with the bell-man. Even after that she wasn't willing to find out our needs for the room. I was very surprised that this hotel was considered to be a 5 star. The staff at breakfast were all nice.