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Reviews of Santa Marta

2 out of 5
Santa Marta
General Castanos 14, Barcelona

Reviews

8.6

Excellent

Rating 10 - Excellent. 199 out of 471 reviews" "
Rating 8 - Good. 214 out of 471 reviews" "
Rating 6 - Okay. 39 out of 471 reviews" "
Rating 4 - Poor. 11 out of 471 reviews" "
Rating 2 - Terrible. 8 out of 471 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Adnan

Traveled with family
Liked: Cleanliness
The reception staff could be more hospitable and friendly.
Stayed 5 nights in Mar 2024
Response from Anna R. Customer Service on Mar 25, 2024
Dear Adnan,Thank you very much for taking the time to share your feedback with us. We are thrilled to know that we have contributed to making your journey an unforgettable experience.Anna R.Customer Service

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little warm in my room but otherwise an amazing experience as always. :)
Stayed 4 nights in Mar 2024
Response from Anna R. Customer Service on Mar 19, 2024
Dear ElizabethWe are delighted that you chose our hotel and had such a positive experience. We strive to make our customers happy, and our greatest satisfaction is knowing that we have achieved our goal. We look forward to welcoming you back to our hotels in the near future.Anna R.Customer Service

6/10 Okay

Joao

Business traveler
Liked: Cleanliness, staff & service
This is a clean, standard hotel that is more than appropriate for a short stay. Noise between rooms and floors is a bit much for longer stays. Otherwise the staff was helpful and room was clean and functional.
Stayed 2 nights in Feb 2024
Response from Carmen M. Customer service on Mar 8, 2024
Dear Joao,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel clean and suitable for a short stay. We apologize for any inconvenience caused by noise between rooms and floors; we strive to remind our guests of the importance of respecting the rest of other guests.We appreciate your kind words about the helpfulness of our staff and the cleanliness and functionality of the room. Your feedback is invaluable to us as we continually strive to improve our services.We hope to have the opportunity to welcome you back for another stay in the future.Best regards

10/10 Excellent

Douglas

Stayed 3 nights in Oct 2023
Response from Paola on Nov 16, 2023
Dear Douglas;Thank you for your value, We're delighted you had such a fantastic experience with us. Your feedback is greatly appreciated.Kind regards,PaolaReservation department

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

8/10 Good

Ana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the port
Stayed 1 night in May 2023

10/10 Excellent

christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, close to shore, eateries, Las Ramblas and Hop on Hop off bus stop. Staff was great and very helpful.
Stayed 3 nights in Apr 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
this hotel is just 2mins from station and metro and 5 mins from port and Born. The staff are friendly.It’s a good base but not luxurious There’s air con but it’s noisy and the only mirror is in the bathroom. We don’t have breakfast there but only 3€ for coffee and croissants at the amazing station cafe next door. We have stayed 5 times now so that says it all !
Stayed 4 nights in Mar 2023

8/10 Good

BALAKRISHNAN

Business traveler
Liked: Cleanliness, staff & service, room comfort
The room was clean with bed sheets clean and fresh. There was no kettle for hot water. A/C control was not working! Informed staff, nothing was done.
Stayed 6 nights in Jan 2023
Response from Anna Ruiz. Customer service. on Feb 13, 2023
Dear customer: We appreciate your comments. We regret not having lived up to your expectations, we take note of your opinion, everything helps us to improve. We hope you give us another opportunity to welcome you back to our hotels soon. Anna Ruiz. Customer service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Anna Ruiz. Customer service. on Feb 13, 2023
Dear customer: We appreciate your comments and that you have enjoyed our hotel. We look forward to welcoming you back to our hotels soon. Anna Ruiz. Customer service.

10/10 Excellent

Xiaohua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Didier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from Anna Ruiz. Customer service. on Feb 13, 2023
Dear Customer, Thank you very much for taking the time to share your opinion with us. We are extremely pleased to know that we have contributed to making your trip an unforgettable experience. Anna Ruiz. Customer service.

10/10 Excellent

allan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, with excellent location
Excellent location. Extremely clean. Large room for twin booking. Would recommend and stay again, if looking for a simple, centrally located hotel.
Stayed 3 nights in Oct 2022

2/10 Terrible

Edward

Stayed 1 night in Aug 2022

10/10 Excellent

Alba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast and located in very convenient part of barcelona near the beach. Clean and modern while affordable.
Stayed 6 nights in Aug 2022

8/10 Good

Malcolm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, effective AC, polite staff
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness
It was an ok hotel.
The hotel is in a good location in close walk to many landmarks. The small street it is located at looks unsafe at night especially hotel doesn't have outside lights but I haven't had problems. The room was clean, but there was a weird smell on my floor and in my room. There was no problem with air condition and hot water. The young male receptionist doesn't care to greet or help.
Stayed 3 nights in Jul 2022

10/10 Excellent

Maxwell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the center of girona, easy access to dining, sites
Stayed 2 nights in Jul 2022

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Sanaa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santa Marta was extremely clean and in a convienient location! I highly recommend staying there!
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel!
I really enjoyed my stay at the Sta Marta. It’s nicely located between the Gothic quarter and Barceloneta, making most sites of interest easily walkable but also close to train and metro for those that want to go further afield. It may be “only” a 2star hotel but it really doesn’t feel like one! The hotel rooms are modern and clean. The entire hotel is spotless and the staff is very friendly and helpful. I will definitely return next trip here. PS I chose to stay here because of the rave reviews and they actually are true! The Santa Marta is a jewel.
Stayed 1 night in Jun 2022

10/10 Excellent

Charley

Stayed 1 night in May 2022

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good base for family of 4
Really nice, clean small hidden gem right next to main transportation hub. Don’t let the 2star rating make you think this is a bad hotel because that is not the truth. If you need a hotel to sleep and wash in before you see the city then this is for you.
Stayed 1 night in May 2022

8/10 Good

Wayne

Stayed 5 nights in Mar 2022

6/10 Okay

Lucas

Traveled with partner
Liked: Staff & service
Great location and friendly workers. But the bed for a couple move a lot. Wasn’t connect at all and some ants around.
Stayed 2 nights in Mar 2022

10/10 Excellent

Sharmil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a lovely area with plenty of amenities around it, really friendly staff and the room was very clean.
Stayed 1 night in Oct 2021

8/10 Good

Fedor

Liked: Cleanliness, staff & service, room comfort
Room but looked for a 4* hotel. Like 2* in France. Tiny room and bathroom. But its okay. Good.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
The reservation was misleading, as we arrived to the property with all our luggage and having parked only to be directed to an alternate property 12 minutes walk away. Call/email for clearer check in instructions prior to arrival. The new hotel was nice and in the Gothic Quarter. It was clean and had AC, nice amenities. The front desk staff were outstanding with help regarding pre-travel covid testing.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid to stay on this hotel for a 7days a week. At day 2 I had to leave due to an emergency. At check out the clerk told me, the hotel can't give me a refund I paid Expedia. I need to cantact expedia for a refund. The hotel clerk gave me a letter explaining I only stayed there for 2 days need to be refunded by expedia. I contact Expedia, they told me Hotel decline my refund they collected the money of my full stay. I contact the hotel and they told me they can't give me a refund because I paid Expedia. Worst Experience Ever!!
Stayed 7 nights in Jul 2020

10/10 Excellent

Frank, Santa Fe, TX

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, right next to the metro and good restaurants. Helpful staff and big rooms, just wish they had a laundry room.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, comforter, friendly staff, breakfast. Highly recommended, will stay again.
Stayed 4 nights in Jan 2020

10/10 Excellent

Yaima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Typical sized room by European standards. Breakfast was good and the staff was friendly and helpful. Location is really great and centrally located by harbor, beaches, metro, train station, and center city. Overall a very enjoyable stay.
Stayed 3 nights in Nov 2019

8/10 Good

Fadhel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Sanaul, Ottawa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly. Cooperative. Good breakfast for the money.
Stayed 2 nights in Nov 2019
Response from Jorge Rodríguez on Nov 19, 2019
Thank you for take your time to write the review, we appreciate it.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We had a great stay in Barcelona, the hotel was clean and the staff was friendly. Breakfast was perfect and fresh. Only thing that was a bummer was at night if you wanted the window open it was very loud and if the window was not open the room was hot. Overall we had a great stay
Stayed 4 nights in Oct 2019

8/10 Good

Anna

Stayed 2 nights in Oct 2019

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all a pleasant experience. Breakfast was excellent, and the staff very friendly.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had trouble with Wifi no fridge or coffee making facility in room Otherwise really good
Stayed 4 nights in Sep 2019

8/10 Good

Thora

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near to a train station and in a great place of town! Good breakfast for 5.50 euros. Limited amenities
Stayed 1 night in Sep 2019

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel !
Great little hotel in a perfect spot to get around Barcelona . Good rooms nicely decorated ,good housekeeping . Reception a little miserable but nothing terrible . Would def stay again
Stayed 2 nights in Sep 2019

10/10 Excellent

Diego, Toronto, Ontario

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Barcelona. Walking distance to a lot of great places. Receptionist was amazing
Stayed 1 night in Sep 2019

4/10 Poor

JUDE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Director of the hotel was VERY VERY RUDE willne
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a great location accessible to the beach 5 min away, the La Gagrada is 35 min walk and so much more. It’s in a wonderful neighborhood. The rooms are clean and very modern.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room is clean, bathroom is spacious. Location really close to beach. But remember that their price is higher too than other hotels
Stayed 1 night in Sep 2019