Ratings based on 1,028 Verified Reviews

2.9 out of 5
42% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Los Angeles, CA

Never again

Posted Aug 18, 2017
Pros: Not much.
Cons: Everything
Location: You have the freeway on along one side of the building and the metro rail along the other side. So there ya go.
This place is sketchy with less than respectable people constantly walking around the parking lot. I didn't see any security the first night (Fri) but there was a guard there on Sat night. Water pressure in the shower was horrible with water temperature randomly shifting on you. Place was dusty. Found smoke alarm busted and on the bed upon entering the room, broken lamps, broken curtains which don't close completely so no privacy. Come Sunday morning as I 'm checking out, the elevator stunk with fast food wrappers and other random trash thrown inside the car. Never again will I stay here.
Comment from Hotel Management
Aug 21, 2017 by Guest Relations Manager, Hotel Management
Hi Demanio, Thank you for reviewing your recent stay with us here at Rodeway Inn & Suites El Cajon San Diego East. We treat all of guests' comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from el cajon ca

Rodeway

Posted Jul 7, 2017
Its was a nice stay for the two weeks i was there
Comment from Hotel Management
Jul 8, 2017 by Guest Relations Manager, Hotel Management
Hi Kevin, We are all, here at Rodeway Inn & Suites El Cajon San Diego East, really happy that you had such a lovely time during your recent stay with us. It is heartwarming to hear that you were pleased with the accommodation and services. Thank you for letting us know. We hope to see you again soon. Kind regards.
1 out of 5
by A verified traveler

Duty room bugs around

Posted Jun 2, 2017
Bad experience ,over booking, over charge me dusty all over
Comment from Hotel Management
Jun 12, 2017 by Manager, Hotel Management
We greatly appreciate that you've taken the time to share your rating of our hotel.Rest assured that a thorough investigation regarding your claim will be done.Also,we will check booking procedure published online and update all information.Thank you for calling our attention for this matter and we hope to be serve you again.
3 out of 5
by A verified traveler

Posted May 25, 2017
The only good thing is the pool. The rooms that are viewing the freeway. Terrible view. And the prices for rooms and extra necessities are outrageous!
Comment from Hotel Management
May 29, 2017 by Manager, Hotel Management
Thank you very much for your rating and for sharing with us your recent. We apologize if we were not able to meet your overall expectations of our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from Gardena, California

Good price for a short stay

Posted May 23, 2017
Friendly staff One of the door locks to the room was broken Otherwise, it was a nice facility which includes a laundry room.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
Thank you for taking the time to complete our survey and share your experience! We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. Thank you for the compliments of our staff to be so friendlly and welcoming as possible.We hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five star experience.
1 out of 5
by A verified traveler from el cajon Ca

Posted May 23, 2017
Never will me n my husband stay at that motel ever again if they still have the disrespectful rude very mean mangerer working there her name is Vanessa she does give u the respect u should get when u pay money to at a motel that's really not that great place to stay period n I will be getting ahold of the head office to make my complain against her n how she treats guest that go there to stay n have a nice time there but end up getting disrespected from the head staff
Comment from Hotel Management
May 29, 2017 by Manager, Hotel Management
We want to apologize for the fact that you felt insulted by the unprofessional conduct of one of our staff members. I assure you that your comments will be forwarded to our management for evaluation. We hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
1 out of 5
by A verified traveler from el cajon Ca

Posted May 23, 2017
Well me n my wife keep going back giving it a chance but no good again this stay was the worse of all the manerger in the morning Vanessa is the the rudest person she doesn't know how to talk to poeple who pay good money to stay at broke down motel that she think she owns I have never had any one talk to me like she talks to people she is very very rude n mean n doesn't let u talk when u r talken to her but we will never stay at that motel again until they find a much better manerger to run to hotel period thank u for that nite mare again cuz that's what u get when u stay there if she is working a straight up nite mare
Comment from Hotel Management
May 29, 2017 by Manager, Hotel Management
Thank you very much for your review. We very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. We hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.
2 out of 5
by A verified traveler

Very poor hotel

Posted May 21, 2017 on Hotels
Room smelled like smoke, AC really sucked even though it was on high, stairs were broken, elevator shook, area seemed sketchy, pool was small and didn't look like the pictures.
1 out of 5
by A verified traveler

Nice room but everything else was all bad

Posted May 21, 2017
The room was cool, but a bunch of tweakers(drug addicts) were there. Plus my car was damaged(totaled) by a hit and run and they waited till the morning to tell me.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
I apologize for the incident that took place during your stay and our staff failed to inform you immediately. I escalated your review for management’s reference and verification. Your feedback will be addressed accordingly. We hope to see you again soon and have the chance to serve you better. Kind regards.
2 out of 5
by Joshua

Cheap for a reason

Posted May 18, 2017 on Hotels
Place was dirty, bedding had stains, lamps didn't work, shower barely worked, pool was closed, elevator shook like it was going to fall at any moment, employees were unhelpful.