Ratings based on 84 Verified Reviews

2.3 out of 5
44% of guests recommend
2.4 Room cleanliness
2.6 Service & staff
2.3 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Calif.

Up in the Sky.

Posted Aug 17, 2017
Pros: Nothing.
Cons: Rooms on the first floor.
Location: I guess restaurants within a mile.
Very small room, and far from your car parking space. I guess there is NO rooms on the 1st floor. BAD!!
5 out of 5
by A verified traveler

Very pleasant stay

Posted Aug 4, 2017
Pros: staff, internet clean
he staff is nice. Close the highway for travel and the room is nice and comfortable. Bigger than I thought too. very impressed I did not expected the small motel have a impressive quality of room new Tv Microwave refrigerator also new bathrooms. I am very happy with price I paid I am stay again if I come to san diego I will recommend my friends and family to stay in this motel
Comment from Hotel Management
Aug 4, 2017 by manager, Hotel Management
Feedback from our guests is enormously appreciated. We are so happy to hear you enjoyed your stay and you were able to find the comfort you desired. Our renovated rooms provide all the amenities you could need when staying for a short or a long time. Thank you for reaching out to ous, we appreciate the opportunity to rectify any issue our guests may have, no matter how small it may seem. We hope you keep us in mind the next time your travels bring you to this area!
1 out of 5
by A verified traveler from M

Posted Jun 26, 2017
Terrible! First time we ever set foot on such a hotel room in bad shape in every aspect.
Comment from Hotel Management
Jun 29, 2017 by manager, Hotel Management
Feedback from our guests is enormously appreciated. We are so happy to hear you. we appreciate the opportunity to rectify any issue our guests may have, no matter how small it may seem. We hope you keep us in mind the next time your travels bring you to this area!
1 out of 5
by Luis

The worst hotel ever

Posted Apr 30, 2017 on Hotels
The hotel was the worst ever, stains in the carpet. There was no holder for the toilet paper. Stains on the walls. Nasty nasty nasty
Comment from Hotel Management
May 1, 2017 by manager, Hotel Management
Feedback from our guests is enormously appreciated. We are so happy to hear you. we appreciate the opportunity to rectify any issue our guests may have, no matter how small it may seem. We hope you keep us in mind the next time your travels bring you to this area
4 out of 5
by A verified traveler

very pleasant

Posted Apr 16, 2017 on Hotels
very friendly people, they tried to do my stay as pleasant as possible
Comment from Hotel Management
Apr 18, 2017 by manager, Hotel Management
Thank you for your kind comments! We believe in upholding superb customer service at all times. We are glad your husband enjoyed the complimentary juice. Parking in this area can be a challenge, as we are located in the center of a busy city near various attractions. However, our staff is always available to help in any way possible. We hope you visit us again in the future
4 out of 5
by A verified traveler

Posted Mar 31, 2017 on Hotels
Overall satisfied with my stay at Villa Serena. I will return to this motel.
Comment from Hotel Management
Apr 2, 2017 by manager, Hotel Management
Feedback from our guests is enormously appreciated. We are so happy to hear you enjoyed your stay and you were able to find the comfort you desired. Our renovated rooms provide all the amenities you could need when staying for a short or a long time. Thank you for reaching out to us when you needed more coffee pods, we appreciate the opportunity to rectify any issue our guests may have, no matter how small it may seem. We hope you keep us in mind the next time your travels bring you to this area!
1 out of 5
by Jeffrey

Posted Mar 30, 2017 on Hotels
Room was horrible will never stay here again. Had only one towel in the bathroom witch was dirty. Remotes for tv had no batteries. Toilet paper was almost gone when I got there. Overall the room was just horrible and the bed was rock solid.
Comment from Hotel Management
Apr 2, 2017 by manager, Hotel Management
Feedback from our guests is enormously appreciated. We are so happy to hear you. we appreciate the opportunity to rectify any issue our guests may have, no matter how small it may seem. We hope you keep us in mind the next time your travels bring you to this area!
3 out of 5
by brandon

Posted Mar 23, 2017 on Hotels
Comment from Hotel Management
Apr 2, 2017 by manager, Hotel Management
Feedback from our guests is enormously appreciated. We are so happy to hear you. we appreciate the opportunity to rectify any issue our guests may have, no matter how small it may seem. We hope you keep us in mind the next time your travels bring you to this area!
2 out of 5
by Neil

skip it

Posted Mar 23, 2017 on Hotels
short stay sorry - bad place
Comment from Hotel Management
Apr 2, 2017 by manager, Hotel Management
Feedback from our guests is enormously appreciated. We are so happy to hear you. we appreciate the opportunity to rectify any issue our guests may have, no matter how small it may seem. We hope you keep us in mind the next time your travels bring you to this area!
2 out of 5
by A verified traveler

Posted Mar 18, 2017 on Hotels
The room had no closet to hang a jacket. The sink is placed in between two walls 16 inches wide. It did have a spa with jets which is good for night out, but not for s business trip.
Comment from Hotel Management
Mar 20, 2017 by manager, Hotel Management
Feedback from our guests is enormously appreciated. We are so happy to hear you. we appreciate the opportunity to rectify any issue our guests may have, no matter how small it may seem. We hope you keep us in mind the next time your travels bring you to this area!