Decent hotel, but not 5 stars
Posted Nov 25, 2016
The hotel markets itself as a 5 star, but I wouldn't go as far as that.
Rooms were clean and comfortable, but feels dated overall. Double bed was basically 2 single beds joined together (which seems a common practice in Argentina).
Sauna and pool are welcome features, we enjoyed that the most about the hotel.
Service was inconsistent. Some receptionists and porters were very professional and friendly, others (a small handful) look disinterested. We tried calling room service once, and the staff answering could barely speak English. We also had some problems using our room safe (which turned out to be a manual safe), and they sent someone to our room who could only speak Spanish.
Location is 2-3km away from town (40mins if you walk). The hotel provides a free hourly shuttle to and from town, which is great, but on hindsight, I would have rather booked another hotel in the town centre, so that I wouldn't have to plan my town activities according to the shuttle timing. The hotel is supposedly by the lake, but the part of Lago Argentina near the hotel is really marshland, so the view is not as great as we thought it would be.
Overall, it's an okay place to stay in, but it wouldn't be my first choice if I were to choose a hotel in Calafate again.