We thank you for your time and the perfect score, it gives us great pleasure to know that you enjoyed your time at our hotel. As you mentioned, we have rooms that can be very large.

We thank you for valuing the work of our staff and service, apart from that commenting that you also liked the great views we have.

Thank you for your time and score, we understand that sometimes the groups can be a little noisy, so we try to be aware of their movements to avoid inconveniences. We have established an average temperature, which may seem high to certain guests, that is why we recommend opening the windows or turning on the air conditioning to accelerate cooling.

Le agradecemos mucho por su tiempo y puntaje, nos da mucho placer saber que disfruto su tiempo con nosotros, esperamos que también haya disfrutado de la ciudad.

Thank you for your time and perfect score, this gives us a lot of pleasure. We always want to know that our guests had a pleasant stay.

Thank you for your time and comment, we know that not everyone has the same way of thinking and we would have liked to know what caused your comment so that we could give feedback and take action on the matter and not that it was due to something unfounded.

Thank you for your time and comment, we understand that it may seem annoying to have to use refillable bottles, but we seek to reduce the use of single-use plastics by 100%, which is why the hotel decided to provide refillable bottles no longer water in plastics

Thank you for your time and perfect score, it gives us great pleasure to know that you enjoyed your time at our hotel.

Gracias por su puntaje perfecto y tiempo, valoramos saber que disfruto de su estadia.

Claudia, nos hubiera gustado que detalle que llevo a dicho puntaje, dado que no tenemos ningún registro de problemas en el hotel, además el personal tiene buen concepto de ustedes en el hotel.

Gracias por su tiempo y puntaje, siempre valoramos saber que nuestros huéspedes tuvieron una estadía perfecta.

Gracias por su puntaje perfecto y tiempo, valoramos esto.

To begin with, it is not theft, it is part of the law issued by the central bank of Argentina, if other provinces do not opt for this, it is their decision, the city of El Calafate has done so. Second, you are notified of this at the time of making the reservation, if when paying the value for which you reserved in dollars, it does not fit your budget, you would have chosen another hotel according to your budget. Third, we are part of greener hotels, so the packaging was reduced, but you can request all the amenities that a 5-star hotel has to offer. Fourth, the spa area is maintained every day, but I will report what is mentioned so that they can verify if any site is not in good condition. Fifth and last, in the town of El Calafate, all hotels are taking the exchange rate mentioned above, unless you want to rent a private house where you can arrange the exchange rate that best suits both needs. We are terribly sorry for your rate due to the main problem of the exchange rate.

Giovani, muchas gracias por su tiempo y puntaje perfecto, nos da placer saber que cumplimos con sus expectativas. Espero que también lo haya sido la ciudad de El Calafate.

Thank you very much for your time and comment, we understand that sometimes other guests do not respect the rules regarding noise, that is why we usually communicate with them to remind them to respect this, we will reinforce this with our staff, to avoid inconveniences and you can rest accordingly. I hope you have enjoyed the city of El Calafate.

Thank you for your perfect score and comment, we are very pleased to know that you enjoyed your time with us, I hope you also enjoyed the city of El Calafate.

Thanks for your perfect score and comment, we really appreciate this, hope you enjoyed the city of El Calafate.

Muchas gracias por su puntaje perfecto y tiempo, espero que también haya disfrutado de la ciudad de El Calafate.

Muchas gracias por su puntaje perfecto y tiempo, nos da mucho placer saber que disfruto su tiempo con nosotros. Valoramos mucho saber que cumplimos con sus expectativas. Espero que también haya disfrutado de la ciudad de El Calafate.

Thank you very much for your perfect score and for your complete comment, we are always pleased to know that we meet the expectations of our guests. I hope you have also enjoyed the city of El Calafate.

Muchas gracias por su puntaje perfecto y tiempo, nos da mucho placer saber que disfruto su tiempo con nosotros. Espero que también haya disfrutado de la cuidad de El Calafate.

We are really pleased with your score, we thank you for the perfect score and time, hope you had a wonderful time in El Calafate

David, thanks for your perfect score and review, we really appreciate this. Hope you had a wonderful time in El Calafate.

Melissa, gracias por su tiempo y comentario, valoramos mucho las experiencias de nuestros huéspedes. Entendemos que en ocasiones los otros huéspedes suelen generar mucho ruido, es por eso que cuando esto sucede, solicitamos nos informe para que pidamos que los reduzcan. Informarme a la encargada de las habitaciones para que tome nota de esto. El área del spa abre a partir de las 12 hrs hasta las 22 hrs, no solemos tener pedidos de paretura mas temprana, pero enviare su recomendación a las personas responsables para que que lo analicen. Espero que haya disfrutado de la ciudad de El Calafate.

Thanks for your time and comments, please take note that we are in high season and can not offer early check-in to everyone, sorry for that. Hope you had enjoyed the city of El Calafate.

Gracias por su tiempo y puntaje perfecto, nos da mucho placer saber que cumplimos con sus expectativas. Espero que también haya disfrutado de la ciudad de El Calafate.

Thank you very much for your time and comments, we always take them into account in order to continue improving our service. We are very surprised by your comment about our staff, they always receive good comments and are very helpful. I'll talk to the sector managers about this. I hope you have enjoyed the city of El Calafate.

Thank you very much for your time and perfect score, we greatly appreciate knowing that your time with us was pleasant. It is always pleasant to know that our services, facilities and staff met your expectations. I hope you have also enjoyed the city of El Calafate.

Thank you very much for your perfect score and your comments. It is a pleasure to know that we met your expectations and that our services were in line with what you expected from us. As you mention, our views are unbeatable, as is the location of the hotel. For us it is very important to take care of our guests and staff, that is why we comply with the COVID protocols. I hope that you have also enjoyed the city of El Calafate.

Iris, thank you very much for your time and comments, we really appreciate knowing the experiences of our guests in our hotel. It is a pity that the restaurant did not meet your expectations. I hope you have enjoyed the city of El Calafatae.

Katherine, thanks for your perfect score and comment, we really appreciate this, we are always helping our guests with their needs.

Michael, thanks for your time and comment, please take note that most of our services are not running, as usual, to comply with the Covid protocols.

Thanks for your time and comment we appreciate this so we keep improving. Sorry for not being up to your expectation, we will check all the points you mention so this doesn´t happen again.

John, thanks for your time and comments, we really appreciate knowing about our guests' experience with us. I am glad to know that our staff made your stay warm. Hope you enjoy the city of El Calafate.

Thank you very much for your time and perfect score, we really appreciate knowing our guests' experience with us. We do follow Covid precautions, we take care of our staff and our guests, hope you enjoy the city of El Calafate.

Thank you very much for your perfect score and review. As you mention, the spa area is a wonderful place to relax after a long walk along the glacier.

Thanks for your perfect score and review about us, we really appreciate knowing our guest experience with us.

Thank you very much for your perfect score and comment about us, we do appreciate to know our guest experience.

We appreciate your time and score, we really like to know our guest experience with us. You can have 2 massage at a time, but you need to make the reservation with time, sorry for the misunderstanding.

Thanks for your time and comment, we take note of your experience so it doesn´t happen again. I hope you had a nice holiday in Argentina.

Thanks for your perfect score, I am glad to know you enjoy your stay with us.

Thank for score and time, I am glad to we were up to your expectation.

Thanks for your perfect score, we are always working hard to improve our service. I appreciate your comment about Florencia, we care about our guest experience at the hotel in all their activities.

Thank you very much for the perfect score, We love to know our guest experience with us to see where we can improve.

Thank you for the perfect score and review of our hotel, I am really glad to know that you enjoy your stay with us. As you mention, the view and the place where the hotel is, are one of the best.

Thank you very much for your perfect score and wonderful review about our hotel and staff, we try really hard so our guest has a perfect stay in Calafate.

It is a pleasure to read your comment and know that we were up to your expectations. I can see that you appreciate the location of the hotel, I see that you enjoy the view and the atmosphere of relaxation.

Thanks for your time, we would appreciate if you write something so we can improve.