Ratings based on 35 Verified Reviews

2.8 out of 5
43% of guests recommend
2.7 Room cleanliness
3.5 Service & staff
2.5 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by Jeffrey

Need to try harder with basics

Posted Mar 13, 2017 on Hotels
Ok place in an incredible area. Food was below average, and they overcharged us for our dinner there, had to go through the bill with the waitress/cook/bartender/ only person there. Check presented in dollars with menu in colones and nothing was right. Just a poor experience otherwise ok place, nice pool, and nice room with incredible view.
2 out of 5
by A verified traveler

Horrible road, animal droppings, hotel run down.

Posted Jan 6, 2017 on Orbitz
Pros: The scenic view from the rooms is amazing
Cons: Dirt roads away from civilization, Update hotel restrooms, furniture in pool area, room lighting.
Location: Not much to do near by.
Horrible unpaved road with lot of potholes. Takes very long to reach hotel from main road. Friendly staff but Hotel looks run down. Found animal droppings in our bed every single night.
1 out of 5
by A verified traveler from Las Vegas, NV

Remote, needs a major update

Posted Jan 2, 2017
Pros: The staff was helpful
Cons: Everything, needs an update
Location: very remote, at least a 30 min drive on a dirt road to get to anything. There was no tour desk as was promised on their website.
Got to the hotel, not at all what I was expecting. No cell reception, wifi did not work, very remote. Rooms were similar to a hostel, bedding was old and worn, looked at the room and found another hotel to stay at. Very disappointed.
3 out of 5
by A verified traveler

Posted Dec 31, 2016 on Hotels
Beds were comfortable but all singles. Breakfast was good. Location is great as its right near the National Park
2 out of 5
by A verified traveler from S. CA

Unpaved rood to get there

Posted Dec 26, 2016
Pros: The room has a good lake and mountain view.
Cons: Road condition. Window curtains and toilet need some repair work. The price should be lowered for the location and condition.
Location: It's quite remote and not much going on.
Expedia website fails to include road condition info. The highway has a lot of potholes and eventually one front tire became flat. We had to change the tire and found the next gas station to add air. Then we had to drive on unpaved road to get there.
1 out of 5
by A verified traveler from Oaxaca

Posted Aug 19, 2016
Pros: View
Cons: Room cleanliness.
Location: Nothing to say.
The room, and especially the bathroom was very dirty.
1 out of 5
by A verified traveler from A

Total ripoff! Not as advertised! Dirty! Do NOT use

Posted Aug 1, 2016
Total ripoff! Not as advertised! Dirty, rundown, disgusting. No AC as advertised. So hot that dead flies on windowsills and bed/pillows! Would not let us take pictures of inside of room. Pool had rusty pipes sitting in the water. No wifi (they said it comes and goes). Entrance road with potholes for many kilometers, dangerous and bad for car. Not one guest! No one, reception area empty when we got there, bar and restaurant closed, empty parking lot. Asked for cancellation and refund. Refused to help. Cell phones don't work there, they wouldn't let us contact Expedia on their lines. Do NOT stay here!
4 out of 5
for Everyone
by A verified traveler from Marco Island, FL

Nice hotel with fantastic Arenal lake and Volcano

Posted Jul 18, 2016
Pros: I especially liked the Lake and Volcano views and observing how quickly the view could change with the clouds and fog
Cons: TVs in the rooms
Location: The location is on the side of a mountain in Fosforo overlooking the Lake and Volcano. The serpentarium, observatory.cable car and,butterfly garden
The hotel was nice and remotely located. The wild life was amazing especially the monkeys and birds. On a clear day the Lake and Volcano views were spectacular.
3 out of 5
by andrea g from Wenatchee, WA

Birdwatcher's Paradise

Posted Mar 14, 2016 on Hotels
Arenal Vista Lodge has a great view of Lake Arenal and Arenal Volcano (when the clouds are gone). It is a bit rustic compared to other hotels in the area but it is very clean and has your basic amenities. The staff are very attentive and helpful. It is really getting away from it all and provides some excellent birdwatching. The pool was very nice and highly appreciated.
5 out of 5
by Kiely from Portland, Oregon

Posted Jan 6, 2016 on Hotels
We greatly enjoyed staying here-it was a wonderful retreat into nature. The accommodations were great, thank you!