Ratings based on 132 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 12, 2018
Beautiful place!! PURA VIDA!!
Comment from Hotel Management
May 14, 2018 by Dani, Hotel Management
Gracias Joey esperamos vuelvas pronto!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2018
A bit out of the way, and not all the amenities you could want but its a beautiful view with wonderful staff and appropriately priced.
Comment from Hotel Management
Apr 25, 2018 by Dani, Hotel Management
Thanks for your comment it's a pleasure to serve. Hope to see you soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Reading, MA

Million dollar view

Posted Mar 4, 2018
Great location away from all the activity. Great location near the entrance to Arenal National Park. Prominently situated on a hill with a great view of the volcano and the lagoon.
Comment from Hotel Management
Apr 25, 2018 by Dani, Hotel Management
Thanks a lot for your comment and the amazing pic! Hope to see you soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkona

Best view in the area

Posted Feb 14, 2018
Pros: A welcome diversion from the cities, big hotels and tours.
Location: Close to La Fortuna and lake Arnel. Practically every activity is available.
El Castillo offers cute Cabanas and rooms on the leeward side of Arnel. (less rain than Monteverde) The view is breathtaking. The area is peaceful and quiet. The grounds are covered with beautiful plants and flowers that attract butterflies and hummingbirds. Within walking distance of a great reptile zoo, butterfly farm and La Gavilana Herbs & Art which offers waterfall tours. On site is a fusion restaurant which has reasonable prices and great food, (breakfast is included) Staff are simply the best, friendly and hard working people. Please leave a tip.
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Super friendly staff, real Costa Rican experience

Posted Feb 3, 2018
No frills room but super clean and you cannot beat the view! The food is excellent and the staff is so friendly. Look for Jose, Marvin, and Caroline. About 30-45 mins outside of La Fortuna where many excursions leave from. Taxi costs $30 each way so it might be worth renting a car. Roads were pretty good for the most part. Enjoyed the small, quiet town versus busier La Fortuna. Such a great experience here! Would definitely stay again!
3 out of 5
by A verified traveler from Calgary Alberta Canada

hotel is to remote

Posted Jan 20, 2018 on Orbitz
the staff is very accommodating the maintenance of tge rooms should be a bit better.
4 out of 5
by A verified traveler

Location, location, location!

Posted Nov 17, 2017 on Hotels
Fantastic views! Very cute little town with a wonderful butterfly conservatory, and short drive to the volcano hiking in the national park. Staff was always friendly. The staff did seem a little shy, and strove a too hard for propriety for my liking. This is an adorable short stay (nothing pretentious). The food was excellent! Do try the restaurant! Heads up - the swimming pool is tiny, but there is a great billiards table!
Comment from Hotel Management
Dec 22, 2017
Thank you very much for your good comment, we are very grateful!, We hope that one day you can visit us again! Pura vida!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Amazing view! Great staff! Excellent food!

Posted Aug 23, 2017
Pros: We really liked the small, family feel. It is not a resort hotel just a comfortable place in a very rural community to relax.
Location: Too many things to even try to list.
The view from this small hotel is truly awe inspiring. The staff were very attentive and answered all questions we had about various things. On the way to our room my wife freaked out because there was a snake on the stairway. The staff quickly came and removed it (non-venomous). Finally, the restaurant is top-notch with delicious food as well as a good variety of menu options, very classy waitstaff and very reasonable prices. We WILL be going there again for a longer stay with more family members!!
4 out of 5
by Megan

This traveler left a rating score only Posted Aug 2, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico, USA

exquisite view, helpful and friendly staff

Posted May 2, 2017
Pros: The view, the staff, the fact that there was a restaurant. Nice, small and quiet community.
Cons: Fans in rooms for the heat
Location: Butterfly house, frog pond and snake house within walking distance. Several restaurants. Can go down to the river and play in it.
Overall we were very pleased here. The cabin was spacious and had what we needed although we did have to ask once for the hot water heater to be checked, but they did it right away and everything was fine. The view was stellar, the balcony at the restaurant was comfortable. The staff went out of their way to provide what we needed and helped us with all of our transportation needs. There is a wonderful butterfly house, frog pond, etc walking distance from the hotel and also a snake house. Food at the restaurant was well done and attractively served. Although it is a small community, there are at least 3 or 4 other restaurants within walking distance for some variety. The only negative was that because it was so hot and humid, it would have been nice to have a ceiling fan or other fan in the room. Although we always had all the windows open, it often wasn't enough breeze in the room to keep cool.