Posted Feb 8, 2016
NEEDS TO CORRECT THE MAP, AND GIVE ACCURATE ACCESS
We had booked this hotel on expedia prior to coming on our Costa Rica Trip. Since we were renting a car, we wanted to drive and staying in a few different areas. When we were searching on expedia for hotels in monteverde, it says this hotels only 9 miles from it. (only an hour from our previous hotel) But once we were down in Costa Rica- we found out there is no access there, in that direction. You have to drive 3 HOURS around the lake to get to that location. so NO, it is NOT 9 mile drive from monteverde. its several HOURS!!!! so not happy about that. we called expedia to cancel- stating it was very misleading- and we needed to stay IN/near Monteverde… It was very difficult- and they (expedia) kept saying we may still get charged (even though we were canceling 24 hours in advance) we explained the website is misleading- and untrue. she kept trying to call the hotel to confirm- but could not reach anybody on the phone.