Ratings based on 138 Verified Reviews

3.6 out of 5
70% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
for Everyone
by A verified traveler

few deficiencies

Posted Nov 29, 2015
Pros: location, free breakfast
Cons: Internet, Housekeeping
Location: Near congress, walking distance to most anything
The location of the hotel was great. The staff especially Mateas were super helpful, courteous. The internet though advertised to be in room , was hardly capturable , except in lobby. The greatest deficiency was housekeeping. One day they did not even clean the room. Everyday we had to ask for new towels. They would take the dirty ones , but not leave clean ones, you then had to call front desk in order to get fresh towels.The only other thing which was minor in that they controlled the a/c, most of the time only the fan worked, was told ambient temp had to be a certain temp before a/c would kick in (after complaining a few times however it miraculously stayed cold.
2 out of 5
by A verified traveler from Vaughan, Ontario

Right in the center of the capital...

Posted Sep 13, 2015
Pros: The location, right near the Congress Building
Cons: Some English at the front desk for starters and fix the Internet problems.
Location: Walking distance to Teatro Colon, Congresso, shopping and restaurants and lots more. Subte ( underground) is a block away, buses in front of the hotel
Right off we chaged room because of lousy wifi signal. Given a triple room on the first floor..not too bad at first. Then as the two weeks past it just got worse.. The buffet was actually more a CONTINENTAL BUFFET. There were no eggs and only had rolled slices of ham and sweets and bread. Not for gluten free diets! Buffet did not look like the online photo. Small space and cold and drafty. A fruit salad in a bowl was drowned in orange juice. I learned too late to ask for a whole apple... After the first two days it was cold in room #104, window didn't close properly and cold air was coming in. It was four (4) degrees and the heating didn't work. Service guy said they needed two day to open the wall to fix what was burned. The last few days when system got turned on it made a very loud noise, so it got turned off. Internet was impossibly maddening! I brought my iPad along so I could message home, avoiding long distance calls. Consecutive days without Internet...even in the lobby it was spotty at best. Being planet contious we put towels out of the shower back on the rack. Too late we discovered that when they were put on the floor and hanging from the tub, the maid actually put them back on the rack, sometimes just tossing them there. For two days unknowingly we used the towels that had been put on the floor (my husband had aclually wiped the floor with them after showering) these were used on our faces! Two days no towels. Saturday one elevator worked. Charged for local calls
5 out of 5
by Robert from Navarro

Needs better towels.

Posted Nov 22, 2014 on Hotels
As always, it's was a pleasant stay. We like this hotel very much.
4 out of 5
by Robert from Navarro

Very nice hotel, friendly staff. The only things t

Posted Nov 18, 2014 on Hotels
I like yhe location, the staff and yhe rooms are big enough and clean.
1 out of 5
by KDS from San Francisco

Bad Hotel

Posted Feb 11, 2014 on Hotels
Our stay was not as we had planned. Very BAD.....We arrived at our America Plaza Hotel and was given a dirty room.There were dirty towels and water leaking from the air condition.No hot water in the shower.Room carpet was dirty and after request was given a little better room but still no hot water in our room and water leaking fron air condition.....So we decided to change our hotel and got a better hotel.
4 out of 5
for Couples
by A verified traveler

Central location reasonably priced

Posted Oct 12, 2013
Pros: Location, clean, comfortable and warm.
Cons: Noisy air-con
Location: Close to the Congress Square, good range of restaurants nearby and close to the subway system.
We stayed at the America Plaza Hotel for a week and found it a reasonably central location with good dining options nearby and access to the subway. The hotel was adequate for our purposes and the staff were mostly helpful, particularly the chief receptionist who assisted us via email prior to our stay. Our very limited Spanish didn't help as some staff also had very limited English. This hotel appears to cater more for the Latin American market but suited us fine.
5 out of 5
by Robert

I like the location of this hotel

Posted May 15, 2013 on Hotels
I like to stay here because it's close to just about everything.
5 out of 5
by Robert from Navarro

Close to where I needed to be

Posted May 15, 2013 on Hotels
I like this hotel because it's very convenient and the staff is very helpfull
5 out of 5
by Robert from Navarro

Close to where I needed to be

Posted May 15, 2013 on Hotels
Over all a very good experience, the place seems to ran out of hot water after a certain hour. The staff is very friendly and helpful.
4 out of 5
by Naeema

Good location, but needs cleaner rooms

Posted Mar 11, 2013 on Hotels
The reception staff was friendly and informative. Location was very good. walking distance to main road and subway. Rooms serviced every day but floors not cleaned in the 4 days we stayed, resulting in a lot of dust and dirt. Rooms were large and airy, and breakfast spread good.