Dear Sergio,The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we will be sure to make improvements where necessary. Thank you, and we hope to see you again soon.

Dear Arvan,Thank you for your valuable feedback. We are concerned about the issue you have raised and will promptly address it with our pest control team. We appreciate your review, and hope to have the opportunity to provide you with a stay that better reflects our standards in the future.

Dear Rosa,Our team always strives to provide our guests with the best service possible, so we apologize for any perceived rudeness, as this is never our intention. In addition, we're sorry to hear about any issues with the door during your stay as well. All of your comments will be discussed internally, as our team is always looking to improve for the future. Thank you, and we hope to see you again later down the road.

Dear Anh,Feedback is valuable to our team, and we apologize that your room did not meet your expectations. Our housekeeping team will ensure our rooms are up to our high standards and address any odor concerns they find. We hope to have a future opportunity to welcome you back and deliver a more enjoyable experience overall.

Dear Barbara,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. Our guests are encouraged to contact the front desk for any immediate concerns, and we hope you were able to. Regardless, we will be sure to share your feedback with our team for improvement. We hope that you will choose to stay with us again so we can change your perception.

Dear Janett,Your experience is not what we aim to provide, and we apologize that this was your impression. It is our goal to have all our guests will need for a great stay. Our housekeeping team will ensure our rooms are free of odors and the beds are made properly. Should your travels bring you back this way, we hope you will consider returning again for a more enjoyable stay.

Dear Matthew,It's unfortunate to hear that you didn't have a good time with us and we apologize for any disappointment in our accommodations or amenities. This is never our intention, and we will be sure to discuss your comments internally as we continue to make improvements. Please consider giving us another chance soon.

Dear Belia,Your comments are much appreciated. It's unfortunate to hear about any concerns or disappointment regarding our rooms or our amenities. We understand your frustration, and we will be sure to discuss your comments internally. Thank you, and we hope you will give us another chance soon.

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Dear Orlando,We are surprised that this was your impression of our property. Please know that we have many measures in place to guarantee a secure and safe environment for our guests and staff; however, should you have any concerns, we encourage you to bring them to our attention right away. This is not the typical stay we strive to provide, and for that, we apologize. Thank you, and safe travels back home.

Dear Mary,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

Dear Brett,Your comments have been heard, and rest assured we will work closely with our housekeeping team to ensure our accommodations are prepared for future guests and up to our high standards. We apologize for any issue with pests and know that we receive regular pest control services. However, this will be brought to our specialist's attention right away. We'd be very grateful for the chance to serve you again to deliver a stay that better represents our true value.

Dear Nancy,It's unfortunate to hear that you didn't have a good time with us, and we're sorry to hear about any disappointment in our value or accommodations. We'll be sure to look into your comments further. Please consider joining us again soon.