Ratings based on 229 Verified Reviews

4.4 out of 5
79% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso Tx

Posted Dec 9, 2017
Nice hotel, clean, good location, but expensive, stoped in Buenos Aires before and after a trip, tried to book another night 4 days later and the price was more expensive, we stayed somewhere else
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice and comfortable hotel, very well located.

Posted Dec 8, 2017
I’ve been coming to this hotel for the past 15 years. The staff is very kind, helpful and professional, making you feel at home.
5 out of 5
Recommended
for Couples
by A verified traveler from Kuwait

The garden of the hotel amazing

Posted Oct 31, 2017
Pros: Staff, facility, food, room
Cons: To have ice available in the flat
Excellent, location of the hotel in the city is amazing
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Convenient location.

Posted Oct 18, 2017
We had an excellent stay at Hotel Emperador. The front desk staff was outstanding, particularly Patricio Gorno, the Front Office Supervisor. Patricio was friendly, knowledge- able regarding the city sites and restaurants; he also speaks perfect English and has a great sense of humor. Ask for him--he is superb.
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Extras really expensive

Posted Oct 17, 2017
Hotel room was very nice and comfortable (junior suite), but the extras (food and breakfast) are really expensive and out of proportion. We felt that some members of the staff needed a little bit more customer service training. The hotel has great potential and rooms are well priced.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

downtown BA

Posted Sep 3, 2017
Pros: Good gym, wifi, lobby, bar area, nice breakfast & very helpful staff...
Cons: very happy with everything...
Location: close to La Florida St., sights, and transportation.
Buenos Aires is a terrific city, walkable, likeable and friendly... bus tour is useful, have your shoes shined on the street, stop for coffee...
Comment from Hotel Management
Sep 11, 2017 by Guest Services, Hotel Management
Dear Paul, We really apreciatte your excellent comments. Your words are a great motivation to continue in our daily duty to offer the best service to all our guests. Hope we will be welcoming you again at Hotel Emperador.
5 out of 5
by Karin

Great hotel in Buenos Aires!

Posted Jun 20, 2017 on Hotels
Really wonderful hotel....very well situated, nice amenities and pool, extremely helpful staff. Room service quick and tasty. Good wifi. Would definitely recommend. Only one minor complaint-- should have tissues in the room--specially got ven that it was winter!
Comment from Hotel Management
Jun 27, 2017
Thank you so much for all your positive comments. We are glad to know that you have enjoyed your stay with us. Hope you will choose Hotel Emperador again in your next visit to Buenos Aires. Cordially yours,
5 out of 5
Recommended
for Everyone
by A verified traveler from g

Excellent hotel

Posted Jun 8, 2017 on Orbitz
Enjoyed very much the hotel and the city Hotel superb,staff very helpful and breakfast worth of five stars
Comment from Hotel Management
Jun 27, 2017 by ., Hotel Management
Dear Guest, Thank you so much for all your positive comments. We are glad to know that you have enjoyed your stay with us. Hope you will choose Hotel Emperador again in your next visit to Buenos Aires. Cordially yours,
3 out of 5
by A verified traveler

Disappointed

Posted May 16, 2017
A far cry from a 5* hotel. The only good thing about it is its location. Rooms need proper maintenance, and most importantly client service has to improve.
2 out of 5
by A verified traveler

Not as Good as it Look

Posted May 3, 2017
Cons: service
The room service menu is terrible; they cahrge for everything; no iron board or iron to use.