Ratings based on 124 Verified Reviews

4.3 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Dirty bathrooms; overall cleanliness of room poor

Posted Jan 3, 2018
Pros: proximity to Poreto Madero
Cons: sanitation
Location: location is very good
We have stayed at many NH hotels and like the location of the NH Lancaster. Unfortunately the room was small, not well kept. Bathroom not cleaned. We advised the staff and they moved us to a larger nicer room. It was better, but not up to NH standards. We checked out and made arrangements to stay at the NH Florida just around the corner, where we have previously stayed. We would not stay at NH Lancaster again
Comment from Hotel Management
Jan 10, 2018 by Milagros R Guest Relations, Hotel Management
Dear Guest Firstly, I want to thank you for giving us your comments and for your confidence in choosing the NH Collection Lancaster for your visit to Buenos Aires. We are very sorry that your experience has not been positive, we work to exceed the expectations of our customers and understand that in your case we did not meet expectations. It is always very important the contributions that our guests offer us in order to improve the experience with us. We sincerely hope to be able to revert your perception in other opportunities, please do not hesitate to contact me at mb.rodriguez@nh-hotels.com for your next visit and we will make sure that you enjoy your stay. Best Regards,
4 out of 5
by A verified traveler from Buenos Aires

Posted Oct 18, 2017
I had ordered two reservations for two rooms ,however when I and my friends went to check in, they only found 1 reservation, and the hotel only reserved 1 room for me. After check the system, the hotel found another order, however it's full and no more room left now, they had to reject another reservation, we were very disappointed about this.
Comment from Hotel Management
Oct 23, 2017 by Milagros R, Hotel Management
Dear Mr Alex, Thank you very much for taking the time to write about your experience with NH Collection Lancaster, your opinion is very important to us. We are sorry to the inconvenience you have experienced. We are completely focused on improve the guest experience so suggestions as yours are very welcomed. Thank you once again, Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Pleasant hotel. Very well located. Gym is useless and try to ensure you book to include breakfast - $18 per person was too much for what was on offer. Try La Barra across the street.
Comment from Hotel Management
Aug 22, 2017 by Pilar Ovando - Guest Service , Hotel Management
Dear: Thank you very much for your comment. All the points that mark our guests are very important to improve our service. We hope to tell you soon between our guests. Best Regards,
5 out of 5
by John

Posted Aug 8, 2017 on Hotels
Comment from Hotel Management
Aug 17, 2017 by VICTORIA STUDNITZ, Hotel Management
Querido John: Agradecemos el tiempo dedicado en puntuar su estadia junto a nosotros. Nos alegra que haya disfrutado de todos los servicios. Esperamos contarlo pronto entre nuestros huespedes. Saludos Cordiales,
5 out of 5
by Marcelo

Posted Jul 29, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017 by VICTORIA STUDNITZ, Hotel Management
Estimado Marcelo: Agradecemos el tiempo dedicado a puntuar su estadía con nosotros. Nos alegra enormemente que haya pasado bien. No dude en ponerse en contacto con nosotros para cualquier cosa que necesite. saludos cordiales
5 out of 5
by Dougal

Great hotel

Posted Apr 21, 2017 on Hotels
Really good hotel. We always use this hotel when we are passing through nBuenos Aires. It is convenient for Avenida Florida shopping and the Puerto Madera restaurants. Staff excellent, rooms excellent, restaurant and food service excellent. Overall, another very good stay.
Comment from Hotel Management
May 2, 2017 by VICTORIA STUDNITZ, Hotel Management
Dear Dougal, We thank you for your cooperation in sending us your comment about your experience at the NH Collection Lancaster Hotel For us it is a pleasure to know that we have met your expectations regarding our facilities and the service provided by our staff. It is always a pleasure to receive favorable feedback. We wish to welcome you very soon again, hoping to be your hotel of choice when visiting the city. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from London, ON

Great Hotel

Posted Mar 19, 2017
Pros: Location and price
The hotel was in a good location (walking distance to most sites). The rooms were a decent size. The staff were friendly and helpful. The breakfast had a good variety. They would make eggs, bacon, sausage etc. as part of the buffet if you requested.
Comment from Hotel Management
Mar 20, 2017 by Pilar Ovando - Guest Service, Hotel Management
Dear Kimmyson, We thank you for your cooperation in sending us your comment about your experience at the NH Collection Lancaster Hotel For us it is a pleasure to know that we have met your expectations regarding our facilities and the service provided by our staff. It is always a pleasure to receive favorable feedback. We wish to welcome you very soon again, hoping to be your hotel of choice when visiting the city. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Mar 11, 2017
Within in walking distance to train station and all downtown attractions. Good restaurants near by. Helpful desk staff.
Comment from Hotel Management
Mar 12, 2017 by Pilar Ovando - Guest Service, Hotel Management
Dear guest, We appreciate the time you have spent giving us your experience. We are glad that you enjoyed your stay with us, and that our privileged location has been to your liking. We hope to have you among our guests again. Best regards
4 out of 5
by chris

Nicely modernized

Posted Feb 27, 2017 on Hotels
Classic Hotel nicely updated.
Comment from Hotel Management
Mar 20, 2017 by VICTORIA STUDNITZ, Hotel Management
Dear chris, It has been a pleasure to receive your opinion about the stay. We hope that on your next visit to Buenos Aires we will again choose and enjoy all our services. Best Regards,
4 out of 5
by A verified traveler

Well appointed cebtralhorel

Posted Dec 6, 2016 on Hotels
Good room size and pretty good wifi in room. Bathroom a little small and cramped with little room to place own toiletries or hang up towels. Breakfast service slow to replace popular items such as scrambled eggs which came in small containers.
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Estimated guest, Thanks for his comments make ourselves come and for the confidence when Collection Lancaster to choose the NH for his visit to Buenos Aires. I am sorry much that his demurrage could not have been completely satisfactory, of immediate form I will contact to the sectors affected by the details that were not caught. I expect to be able to end up as sincerely his perception other opportunities, please do not hesitate to contact me for his next visit and I take charge personally that you enjoy the better thing that we can offer. Cordial regards,