Ratings based on 110 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by Dougal

Great hotel

Posted Apr 21, 2017 on Hotels
Really good hotel. We always use this hotel when we are passing through nBuenos Aires. It is convenient for Avenida Florida shopping and the Puerto Madera restaurants. Staff excellent, rooms excellent, restaurant and food service excellent. Overall, another very good stay.
Comment from Hotel Management
May 2, 2017 by VICTORIA STUDNITZ, Hotel Management
Dear Dougal, We thank you for your cooperation in sending us your comment about your experience at the NH Collection Lancaster Hotel For us it is a pleasure to know that we have met your expectations regarding our facilities and the service provided by our staff. It is always a pleasure to receive favorable feedback. We wish to welcome you very soon again, hoping to be your hotel of choice when visiting the city. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from London, ON

Great Hotel

Posted Mar 19, 2017
Pros: Location and price
The hotel was in a good location (walking distance to most sites). The rooms were a decent size. The staff were friendly and helpful. The breakfast had a good variety. They would make eggs, bacon, sausage etc. as part of the buffet if you requested.
Comment from Hotel Management
Mar 20, 2017 by Pilar Ovando - Guest Service, Hotel Management
Dear Kimmyson, We thank you for your cooperation in sending us your comment about your experience at the NH Collection Lancaster Hotel For us it is a pleasure to know that we have met your expectations regarding our facilities and the service provided by our staff. It is always a pleasure to receive favorable feedback. We wish to welcome you very soon again, hoping to be your hotel of choice when visiting the city. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Mar 11, 2017
Within in walking distance to train station and all downtown attractions. Good restaurants near by. Helpful desk staff.
Comment from Hotel Management
Mar 12, 2017 by Pilar Ovando - Guest Service, Hotel Management
Dear guest, We appreciate the time you have spent giving us your experience. We are glad that you enjoyed your stay with us, and that our privileged location has been to your liking. We hope to have you among our guests again. Best regards
4 out of 5
by chris

Nicely modernized

Posted Feb 27, 2017 on Hotels
Classic Hotel nicely updated.
Comment from Hotel Management
Mar 20, 2017 by VICTORIA STUDNITZ, Hotel Management
Dear chris, It has been a pleasure to receive your opinion about the stay. We hope that on your next visit to Buenos Aires we will again choose and enjoy all our services. Best Regards,
4 out of 5
by A verified traveler

Well appointed cebtralhorel

Posted Dec 6, 2016 on Hotels
Good room size and pretty good wifi in room. Bathroom a little small and cramped with little room to place own toiletries or hang up towels. Breakfast service slow to replace popular items such as scrambled eggs which came in small containers.
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Estimated guest, Thanks for his comments make ourselves come and for the confidence when Collection Lancaster to choose the NH for his visit to Buenos Aires. I am sorry much that his demurrage could not have been completely satisfactory, of immediate form I will contact to the sectors affected by the details that were not caught. I expect to be able to end up as sincerely his perception other opportunities, please do not hesitate to contact me for his next visit and I take charge personally that you enjoy the better thing that we can offer. Cordial regards,
5 out of 5
by A verified traveler

Clean hotel and friendly service

Posted Nov 22, 2016 on Hotels
We just stayed one night and had to leave early the next morning before breakfast was available in the hotel. The room was clean and comfortable and the staff was friendly and helpful.
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Estimated guest, We Are very satisfied that has chosen the NH Collection Lancaster in this opportunity, besides the fact that it reflects his comments by means of this portal. We are in the habit of emphasizing in every moment that us one presents, to make them to feel special, taking care of them in a hot environment, young woman and especially professionally. I will share his positive comments with our equipments. From already I am to his disposition for future reservations in our hotel, I it expect to be able to receive again in the NH Collection Lancaster. Cordial regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

This hotel is located in the hub of activity

Posted Nov 21, 2016
Pros: Reasonably priced and friendly plus centrally located
Cons: Fried eggs in the morning, the cook has problems presenting sunny side up eggs
Location: You are in the centre of the main shops 50 mtrs from the Hop-on-off bus stop
If you would like to be just a short distance from the major shop then this the the hotel for you. We stayed for 5 nights ion two separate occasions. The first when we disembarked from a cruise from Chile and the second when we returned from a visit to the falls. The hotel is clean and tidy offers breakfast if required and good rooms service if you don't wish to venture out. From the front door its just 100mtrs to a host of good and reasonably priced eating establishments. If you wish to change currency at a good rate of exchange then use the street traders that are located 2 blocks from the hotel. The hop-on-off bus stop is located just 50 mtrs from the hotel (turn right from the hotel) tickets can be obtained on the bus. The hotel are happy looking after your luggage if you wish to tour the falls or ranches
Comment from Hotel Management
Nov 26, 2016 by VICTORIA STUDNITZ - Guest Service., Hotel Management
Estimated Guest, We Are very grateful that has deposited his confidence in NH Collection Lancaster for his demurrage in the city and for his comments across this portal. Principally we feel honored on having had achieved our aim, which we claim that our clients he feels elegant, in addition to be able to expire and overcome the expectations. I will share his comments with our equipments. From already I am to his disposition for future reservations in our hotel, I it expect to be able to receive again in the NH Collection Lancaster. Cordial regards,
4 out of 5
by A verified traveler

Posted Oct 29, 2016 on Hotels
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Estimado Huesped Estamos muy agradecidos que haya depositado su confianza en NH Collection Lancaster para su estadía en la ciudad y por sus comentarios a través de este portal. Principalmente nos sentimos honrados al haber logrado nuestro objetivo, el cual pretendemos que nuestros clientes se sienta cuidados , ademas poder cumplir y superar las expectativas. Compartiré sus comentarios con nuestros equipos. Desde ya me encuentro a su disposición para futuras reservas en nuestro hotel, espero poder recibirlo otra vez en el NH Collection Lancaster. Saludos cordiales,
4 out of 5
Recommended
for Everyone
by A verified traveler

Few staff spoke English.

Posted Jun 26, 2016 on Orbitz
Pros: Big room. clean and comfortable.
Cons: More staff who speak English.
Location: Location is good.
It was nice hotel close to the shopping centers and restaurants.
Comment from Hotel Management
Jul 3, 2016 by Victoria Studnitz - GUEST SERVICE , Hotel Management
Dear Guest, It has been a pleasure to receive your opinion about your stay. We hope that on your next visit to Buenos Aires again we choose and to enjoy our services. Always we work on all points that mark us to get to offer the best service in the city of Buenos Aires. Sincerely,
5 out of 5
by A verified traveler

Great hotel

Posted May 2, 2016 on Hotels
We always stay at this hotel when passing through Buenos Aires. Very helpful and friendly staff. Very clean and quiet. Good breakfast. Nice restaurant and bar menu. We have never had any reason to complain about anything at any time. Excellent location for Calle Florida, Puerto Madero, and sightseeing.
Comment from Hotel Management
Jul 16, 2016 by meneira, Hotel Management
Dear, We are pleased you have chosen the NH Collection Lancaster this time also reflecting your feedback through this portal. We tend to emphasize every moment before us , to make them feel special , care in a warm environment particularly professional , young . I will share your positive comments with our team . Of course I am available for future bookings at our hotel , I hope to welcome you again in the NH Collection Lancaster. Best regards.