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Reviews of Park Tower, a Luxury Collection Hotel, Buenos Aires

5 out of 5
Park Tower, a Luxury Collection Hotel, Buenos Aires
Avenida Leandro N Alem 1193, Buenos Aires, Capital Federal

Reviews

9.2

Wonderful

Rating 10 - Excellent. 284 out of 393 reviews" "
Rating 8 - Good. 68 out of 393 reviews" "
Rating 6 - Okay. 16 out of 393 reviews" "
Rating 4 - Poor. 13 out of 393 reviews" "
Rating 2 - Terrible. 12 out of 393 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and exceptional location. Property appears to be under construction so perhaps updating some floors/rooms. Otherwise a great visit. Would definitely stay again!
Stayed 1 night in Mar 2024
Response from YC on Apr 5, 2024
Thanks very much Gregory for shearing your experience with us. We are very glad to know that you have enjoyed our services and you have had a wonderful stay. We hope to see you soon.

10/10 Excellent

Navjit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic. Great location. Will be back.
Stayed 3 nights in Feb 2024
Response from yc on Apr 5, 2024
Dear Navjit, we sincerely appreciate your positive feedback we hope to host you soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location, amazing view and a very nice swimming pool, outdoor lounge area, health club, and tennis courts. The service is excellent, the rooms well maintained, and the St Regis Restaurant is a wonderful place for breakfast, or dinner. Room service provides many options, and the service was always excellent.
Stayed 3 nights in Mar 2024
Response from YC on Mar 25, 2024
Thank you very much Joseph for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again.

10/10 Excellent

William, North Tustin

Liked: Staff & service, property conditions & facilities
Staff was the best...
Stayed 4 nights in Mar 2024
Response from YC on Mar 25, 2024
We sincerely appreciate your positive feedback, William, we hope to host you soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, location, and beautifully appointed rooms. Did I mention the killer views? Best of all is the staff, they go out of their way to ensure you have the best possible visit. Thank you Park Tower Hotel BA
Stayed 2 nights in Mar 2024
Response from YC on Mar 25, 2024
Dear Joseph, we were delighted to hear that you had a wonderful stay with us at Park Tower. Thanks very much for such positives comments. We work very hard to treat every guest in special and leave memorable experiences.Thank you so much for staying with us and we hope to see you in a near future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Park Tower Hotel is part of the Sheraton BA property and they share amenities including health & fitness club. There are separate lobbies, but are both accessible with provides for an expanded selection of bars, restaurant, and amenity options. The best part about staying at the Park Tower is the customer service - from the front desk, bell stewards, waiters, gym staff, and concierge - they all go out of their way to ensure you the best possible stay, and remember your name. I enjoyed breakfast and dinner at the St Regis Restaurant on the 2nd floor and room service, with provides options from the 4 various restaurants. My room was on the 10th floor with an amazing view over La Torre (Inglaises/The English Tower) and Retiro, on the opposite side, views are over Plaza San Martin. You will have an excellent view on either side. The rooms are spacious, and if you reserve a corner Junior Suite, it's huge! The furnishings are classic, well maintained, and very comfortable. There is a nice seating area, desk/work area, and comfortable bed with very nice bed linen. I love the bathrooms - marble counters, with brass fixtures, soaking tub in addition to walk-in shower, toilet and bidet in a separate WC. The towels they provide and of good quality and they are very generous. This is a large property that's been around since the 1980s, and there are some maintenance issues; however, my overall impression is that they are making an effort to maintain and update the hotel(s).
Stayed 1 night in Mar 2024
Response from YC on Mar 25, 2024
Joseph, we were delighted to hear that you had a wonderful stay with us at the Park Tower. It was nice to hear the staff. They work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the near future.

2/10 Terrible

Omar

Stayed 2 nights in Feb 2024
Response from YC on Mar 25, 2024
Thank you Omar, for your review, we appreciate every form of feedback.

10/10 Excellent

Barbara, La Jolla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from YC on Mar 25, 2024
Gracias Barbara, hasta pronto!

2/10 Terrible

Jorge

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from YC on Mar 25, 2024
Gracias por su reseña Jorge, lamento que no hayamos estado a la altura de sus expectativas.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from YC on Feb 5, 2024
Gracias Marco por su visita, hasta pronto!

4/10 Poor

Joel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were in room 353. The air conditioner drips water into the closet with the safe. Water soaks the carpet outside the closet. We did not notice until morning two. This entire floor and room smells musty. This is not a new problem. Do better Sheraton (Park Tower)
Stayed 2 nights in Feb 2024
Response from YC on Feb 5, 2024
Thank you Joel for taking the time to share your recent experience at the Park Tower Buenos Aires with us.I am very sorry to hear about your experience in your room. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay.Your valued feedback highlighted a number of areas for improvement that I have already shared with the leaders, who join me in offering their apologies for their team’s shortcomings.We hope you choose to stay with us again whenever your travels bring you back to Buenos Aires so that we can provide you with a premium experience that not only meet, but exceed your expectations.

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Really enjoyed our stay. Very big room and comfortable bed. We had access to club lounge with good view of Buenos Aires. Delicious breakfast and evening meal in the restaurant. The lobby bar served snacks and great cocktails. Staff friendly. The only downside was check-in and particularly check-out which took ages and was understaffed bearing in mind a couple of big cruise ships were in dock so hotel very busy.
Stayed 3 nights in Jan 2024
Response from YC on Jan 15, 2024
Thanks very much Christine for your comments. We really appreciate them. We look forward to welcoming you as our guest again.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Hotel was great, room was great, staff was great.
Stayed 2 nights in Jan 2024
Response from YC on Jan 15, 2024
Kerry, we read your review and are very happy to know you enjoyed your time at the Park Tower and we hope to see you again very soon for your next stay in Buenos Aires!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omg! This place was amazing! Totally recommend!!
Stayed 2 nights in Jan 2024
Response from YC on Jan 15, 2024
Sarah, we are very proud to know that you have enjoyed an excellent stay with us. You are welcome to come again to Park Tower Buenos Aires.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Lovely classic style hotel close to port
Lovely classic style if a little dated hotel. The rooms are spacious. The food was good and the service was excellent. Every single member of staff was so helpful and polite with great customer service skills. Close to port makes it a very good choice for those going or returning from cruises.
Stayed 5 nights in Jan 2024
Response from YC on Jan 15, 2024
Thanks Andrew very much for shearing your experience with us. We are very glad to know that you have enjoyed our services and you have had a wonderful stay. We hope to see you soon.

10/10 Excellent

Denny

Stayed 8 nights in Dec 2023
Response from YC on Dec 18, 2023
Thank you Denny for your 10, we hope to see you soon.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like everything
Stayed 3 nights in Sep 2023
Response from YC on Oct 18, 2023
Gracias Carlos, saludos de parte de todo el staff de Park Tower, hasta pronto!

10/10 Excellent

Warren H. Nelson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Park Tower is a grand hotel. No tour groups. Beautiful lobby. You are checked at a desk, not a counter. Superior service. Assigned butler. Elegantly appointed rooms. It’s a disappearing breed. Even if you want something more informal and casual, as many younger travelers do, you ought to experience a hotel like this once in a while. Finally, as expected, the staff are extremely courteous. I would also say they are genuinely warm and kind. There is not the slightest hint of condescension but rather an honest desire to be of service. It felt like they enjoyed their work.
Stayed 7 nights in Sep 2023
Response from YC on Sep 22, 2023
We were delighted to hear that you had a wonderful stay with us at the Park Tower. It was nice to hear the staff . They work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the near future.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Friendliness of the staff all around
Stayed 1 night in Jul 2023
Response from YC on Aug 23, 2023
Thank you Jorge, we hope to see you soon!

10/10 Excellent

Natallia

Stayed 4 nights in Aug 2023
Response from YC on Aug 23, 2023
Gracias Natalia por su nota de 10, saludos de parte de todo el staff de Park Tower.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and diligent staff. Great location where you can walk to the majority of points of interest. Highly recommended
Stayed 4 nights in Jul 2023
Response from YC on Jul 31, 2023
Jorge, we read your review and are very happy to know you enjoyed your time at Park Tower and we hope to see you again very soon for your next stay in Buenos Aires!

10/10 Excellent

Flavio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. All the furniture in optimal conditions. Excellent attention and quality of food.
Stayed 4 nights in Jul 2023
Response from YC on Jul 31, 2023
Thanks very much Flavio for your comments. We really appreciate them. We look forward to welcoming you as our guest again.

10/10 Excellent

Rosa, GOSHEN

Liked: Cleanliness, staff & service, property conditions & facilities
The willingness to service their customers.
Stayed 3 nights in May 2023
Response from YC on Jun 5, 2023
Thank you Rosa, feedback is much appreciated. We hope to see you soon!

4/10 Poor

Monica, Miramar

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 4 nights in Apr 2023
Response from YC on May 4, 2023
Gracias Monica por su reseña y por habernos visitado.

2/10 Terrible

Daniel

Stayed 4 nights in Apr 2023
Response from YC on May 15, 2023
Gracias Daniel por su visita!Por su calificación su experiencia no fue buena, nos gustaría que nos comparta los detalles. Muchas gracias!

10/10 Excellent

Duncan, houston

Stayed 2 nights in Mar 2023
Response from YC on Apr 20, 2023
Thank you Duncan, we hope to see you soon at Park Tower Buenos Aires.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent accommodations
Stayed 1 night in Mar 2023
Response from YC on Mar 25, 2023
Thank you David, we hope to see you soon!

6/10 Okay

christian

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This is NOT a “ luxury “ property, it might have been but no longer. We were very disappointed .
Stayed 5 nights in Feb 2023
Response from YC on Mar 8, 2023
Thank you christian, we really appreciate your comments, I am sorry for your experience.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from YC on Mar 1, 2023
Thank you Connie for your 10, we really appreciate it. We hope to see you soon!

10/10 Excellent

Khosrow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from YC on Mar 1, 2023
Dear Khosrow, thank you for staying with us, we hope to have the pleasure to host you soon!

10/10 Excellent

Barbra

Stayed 2 nights in Feb 2023
Response from YC on Mar 25, 2023
Gracias Barbra y hasta pronto!

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are absolutely luscious. They are blissfully quiet and the service is superb.
Stayed 1 night in Jan 2023
Response from YC on Feb 11, 2023
We appreciate your comments, Linda. We hope to host you soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Shelf
The hotel, service, cleanliness, etc. was top shelf. This was the best hotel experience we have ever experienced.
Stayed 2 nights in Jan 2023
Response from YC on Jan 22, 2023
Dear William, we were delighted to hear that you had a wonderful stay with us at Park Tower. It was nice to hear that you have enjoyed all our facilities. Thanks very much for such positives comments. We work very hard to treat every guest in special and leave memorable experiences.Thank you so much for staying with us and we hope to see you in a near future.

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
The hotel was superb. The staff was very friendly, helpful and professional. The concierge staff was excellent. They helped us find transportation for touring while we were there. I would recommend this hotel to anyone visiting Buenos Aires.
Stayed 2 nights in Jan 2023
Response from YC on Jan 18, 2023
Dear Teresa, we are delighted to know you have enjoyed your stay with us. We hope to have the pleasure of welcoming you very soon in Buenos Aires.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from YC on Jan 18, 2023
Muchas gracias por habernos visitado, hasta pronto!

10/10 Excellent

jiehua, san diego

Stayed 2 nights in Jan 2023

6/10 Okay

Kate, London

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and breakfast very good. However check in took an incredibly long time.
Stayed 1 night in Jan 2023
Response from YC on Jan 5, 2023
Thank you Kate and I am sorry to hear about the check in experience, we will work on that, thank you for your feedback and we hope to see you soon.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel. Beautiful room and breakfast.
Response from YC on Jan 6, 2023
Thank you Andrew, we hope to see you soon! Greetings from Park Tower

10/10 Excellent

Aleem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hotel! We just spent a few days there. The service was amazing. The restaurant for breakfast was spectacular. We looked forward to going there in the mornings. Rooms were clean and comfortable. The staff set the hotel apart. We had such a wonderful stay and will be returning next time we are in town.
Response from YC on Jan 6, 2023
Thanks for your feedback Aleem; it is much appreciated.We hope to have the honor to host you soon.

2/10 Terrible

Mehrdad

Disliked: Cleanliness, property conditions & facilities, room comfort
We arrived at 4:00 AA. We called the day before for hotel to arrange a taxi or driver, they did not have one. We arrived and there was no one in Park Hotel to check us in. They sent us to neighboring Hotel Sheraton for checmin at 4:30 AM. The hotel does not have SPA and also very old and moldy. It is NOT more than a 3 Start hotel. We had reservations for 4 nights and we checked out after 2.
Stayed 4 nights in Dec 2022
Response from YC on Dec 27, 2022
Dear Mehrdad, first of all I request you to please accept my sincere apology regarding your experience in our property. This disappointing feedback is certainly a matter of concern to us besides losing the trust which we built over the years. On a personal level, I appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer and we want to make sure you are always taken care of.You are certainly the type of guest that we would like to retain and thank you for bringing this to our end. We appreciate your valuable time and thank you for contacting us. We'd appreciate your feedback.

8/10 Good

Baljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and service
Stayed 2 nights in Nov 2022
Response from YC on Nov 23, 2022
Thank you Steven, we hope to see you soon!

4/10 Poor

Mary

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not worth it, should have stayed at the Sheraton. Most of the amenities and facilities are the same. Rooms are run down and things were broken/not functional
Response from YC on Nov 6, 2023
Thank you Mary for your review, I am really sorry to read about your experience at Park Tower, your feedback is much appreciated.

10/10 Excellent

natalie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a walkable area of Buenos Aires. Spacious and well appointed rooms, delicious breakfast with lots of variety, access to the heated pool at the Sheraton and wonderful service from all we encountered! Highly recommend!
Stayed 3 nights in Oct 2022
Response from YC on Nov 4, 2022
Greetings from Park Tower! We are delighted to know you have enjoyed your stay with us. We hope to have the pleasure of welcoming you very soon in Buenos Aires.

10/10 Excellent

Enrique, San Diego

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 4 nights in Sep 2022
Response from YC on Sep 29, 2022
Thank you Enrique and greetings from Park Tower!

8/10 Good

Nazmul, Roslyn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It is ok place for the price
Stayed 4 nights in Sep 2022
Response from YC on Sep 21, 2022
Thank you for your review Nazmul, we hope to see you soon!

10/10 Excellent

Ali, Belmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star best hotel ever
Stayed 4 nights in Aug 2022
Response from YC on Sep 7, 2022
Thank you Ali, greetings from Park Tower!

10/10 Excellent

John Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

ofer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Matthew

Traveled with family
Liked: Cleanliness, property conditions & facilities
I found it completely ridiculous that they had one check in person for a 4 day extended weekend in Argentina. It took an hour in the lobby to check in. You'd expect better service from a hotel at this price point.
Stayed 1 night in Jun 2022
Response from YC on Jun 21, 2022
Dear Matthew, thank you very much for your feedback. I am really sorry to read that the check in process did not meet your expectations. Please accept our sincere apology. I will share your comments with our Front Desk Manager.