Outdoor pool
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Reviews of Townhouse Inn & Suites

2.5 out of 5
Townhouse Inn & Suites
135 Main Street, Brawley, CA

Reviews

7.4

Good

Rating 10 - Excellent. 74 out of 216 reviews" "
Rating 8 - Good. 58 out of 216 reviews" "
Rating 6 - Okay. 35 out of 216 reviews" "
Rating 4 - Poor. 23 out of 216 reviews" "
Rating 2 - Terrible. 26 out of 216 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell in the rooms, the sheets where dirty and they have bedbugs. The pictures lie. Not safe to stay
Stayed 1 night in Apr 2024
Response from mike on Apr 18, 2024
we appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Jeppy

Traveled with family and small children
Liked: Cleanliness, staff & service
The beds are soft and so comfy and pillows and blankets are wonderful, sheets are scratchy. Bathroom was dirty. Area looked run down but we never felt unsafe.
Stayed 2 nights in Mar 2024
Response from mike on Mar 10, 2024
we appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Sarica

Traveled with partner
Disliked: Amenities, property conditions & facilities
Need updating
Stayed 1 night in Mar 2024
Response from MIKE on Mar 7, 2024
we appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

8/10 Good

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it
Stayed 2 nights in Feb 2024
Response from mike on Feb 19, 2024
we appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Lizet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from mike on Feb 17, 2024
we appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

4/10 Poor

Assad

Stayed 1 night in Jan 2024
Response from mike on Jan 25, 2024
e appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

8/10 Good

Woody

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable bed
Stayed 2 nights in Jan 2024
Response from mike on Jan 25, 2024
e appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from mike on Jan 25, 2024
e appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

6/10 Okay

Frederic

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything was pretty good, except we found some moisture under the sink
Stayed 1 night in Jan 2024
Response from mike on Jan 25, 2024
e appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

8/10 Good

Carlos

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mike on Jan 25, 2024
e appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Hweiyuan, Arcadia

Stayed 2 nights in Dec 2023
Response from mike on Jan 25, 2024
e appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Terry

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Dec 2023
Response from mike on Jan 25, 2024
e appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

8/10 Good

ritesh

Business traveler
Liked: Cleanliness, staff & service, amenities
Thanks
Stayed 4 nights in Dec 2023
Response from mike on Jan 25, 2024
e appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

8/10 Good

Jorge Luis

Stayed 3 nights in Dec 2023
Response from mike on Jan 25, 2024
e appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

8/10 Good

Lana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The water was barely luke warm which I can’t tolerate so I didn’t shower. I would not stay there again based on that. Lots of people out in the parking lot and on phones every time I went outside. I would not have felt comfortable if I stayed there alone. The rooms were very nice and clean so served the purpose. No complaints with the rooms at all!
Stayed 1 night in Dec 2023
Response from mike on Dec 11, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mike on Dec 11, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Susana

Stayed 3 nights in Nov 2023
Response from mike on Jan 25, 2024
e appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of the inconvenience we hope to accommodate you on your next stay better. Best, Management

4/10 Poor

Norma

Stayed 2 nights in Nov 2023
Response from mike on Dec 11, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

4/10 Poor

Jessica Taaning

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room stunk of smoke
Stayed 1 night in Nov 2023
Response from mike on Nov 18, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

6/10 Okay

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from mike on Nov 7, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

6/10 Okay

Cassandra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Dont go here
Very old hotel beds suoer small restroom super tiny the shampoos is tiny littke packets caulking and things falling apart everywhere parking is small they have video monitirs and rules all over but dont take time to uograde thus place suites is a really wrong way to describe it made motel 6 look good
Stayed 1 night in Oct 2023
Response from mike on Oct 30, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

8/10 Good

Hweiyuan, Arcadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from mike on Oct 24, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

8/10 Good

Barbara

Stayed 1 night in Oct 2023
Response from mike on Oct 19, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

2/10 Terrible

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from mike on Oct 12, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Nils

Liked: Cleanliness, staff & service, property conditions & facilities
Shower fixture valve handles were a bit awkward to operate.
Stayed 1 night in Sep 2023
Response from mike on Sep 20, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Starr

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and the staff friendly.
Stayed 1 night in Sep 2023
Response from mike on Sep 12, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

6/10 Okay

Marco

Stayed 1 night in Jun 2023
Response from mike on Jul 4, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

2/10 Terrible

debera

Disliked: Staff & service, room comfort
Manager High Stressed and not friendly at all
It was not so good for me. This was a difficult trip for me. I had a small service animal and he got very upset. Charged me 135. because I didn't pay for an extended stay before 10am after I had already told him that I would the night before. I was called to the hospital where my husband was and didn't get back until 11. the manager went non-linear and charged me $135 dollars fine and told me I had to leave. Zero compassion. Also the microwave didn't work.
Stayed 2 nights in Jun 2023
Response from mike on Jul 4, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Karl

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
This is a nice place to spend the night
Stayed 1 night in Jun 2023
Response from mike on Jun 19, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Jammie

There was dirt in my bed under the blankets and a foul smell coming out of the drain the water pressure in the shower was horrible and tje pool was super dirty and my feet turned black from waling on the floor.the freezer wasnt workin.
Stayed 1 night in Jun 2023
Response from mike on Jun 17, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

Hector

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from mike on Jun 9, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from mike on May 28, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from mike on May 15, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

10/10 Excellent

Matt, San Clemente

Stayed 1 night in Apr 2023
Response from mike on May 15, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from mike on Apr 22, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Apr 2023
Response from mike on Apr 11, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

4/10 Poor

Chiahui

Stayed 1 night in Mar 2023
Response from mike on Apr 17, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

6/10 Okay

Jose

Stayed 1 night in Mar 2023
Response from mike on Apr 17, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Old, but clean.
Stayed 1 night in Mar 2023
Response from mike on Mar 25, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

8/10 Good

Francisco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 3 nights in Mar 2023
Response from mike on Mar 25, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

10/10 Excellent

Ion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff was helpful
Stayed 2 nights in Mar 2023
Response from mike on Mar 14, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

6/10 Okay

Kip

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from mike on Nov 7, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Management

10/10 Excellent

KENT, Boise

Response from mike on Mar 25, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

2/10 Terrible

Jake

Stayed 1 night in Feb 2023
Response from mike on Mar 25, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. Best, Managemen

10/10 Excellent

William Anthony

Stayed 1 night in Feb 2023
Response from mike on Mar 6, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of inconvenience we hope to accommodate you on your next stay better. Best, Managemen

8/10 Good

Nelson

Stayed 5 nights in Feb 2023
Response from M on Mar 15, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of inconvenience we hope to accommodate you on your next stay better. Best, Managemen

10/10 Excellent

David

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent service and very clean.
Stayed 1 night in Feb 2023
Response from mike on Feb 21, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of inconvenience we hope to accommodate you on your next stay better. Best, Managemen

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude nosey pervert
Response from mike on Feb 18, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. so we told you about the missing blanket and smoking in room you put the bag on the smoking detector we told you very politely and after 20 minutes you bring back the blanket

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine Weekend
Everything was fine service, location, cleanliness and parking. A good place to stay over for a weekend.
Stayed 2 nights in Jan 2023
Response from mike on Feb 1, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any of inconvenience we hope to accommodate you on your next stay better. Best, Managemen

2/10 Terrible

Yvonne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK/STAY AT THIS PLACE!! READ MORE !
Where do I even begin ??!! We travel A LOT !! Usually stay a night or two at a motel/hotel, then move to the next city. So I know what to expect from a two ** motel or from a ***** resort hotel. Cleaning is number one no matter what star the establishment is ! Townhouse Inn & Suites IS NOT CLEAN, to say the least ! The walls in the bathroom were not completely painted, just patched up ! The light fixture over the sink, two lightbulbs were missing out of four, and covered with dust. The AC unit charge cords on the wall was also covered with thick dust. The floor was sticky, you can hear your shoes being lifted from the floor ! We booked for two nights, but just couldn't stay one more minute, so we told the front desk we would check out earlier and Hotel.com will contact them for refund of the 2nd night. The establishment refused it. So now I am disputing the 2nd night charge with my credit card company. I should've taken the negative reviews seriously ! Every word was true !! I hope Hotel.com will not remove the photos I uploaded, so you can all see what I am referring to !
Stayed 2 nights in Jan 2023
Response from mike on Jan 23, 2023
We appreciate your review of your stay. We are really sorry to hear of the inconvenience you had during your stay. We take pride and hard work ensuring that Thank you again for your feedback and very sorry for any inconvenience we hope to accommodate you on your next stay better. we have filed work people staying in our hotel