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Reviews of Hotel Monte Rozas

3 out of 5
Hotel Monte Rozas
Carretera Las Rozas-El Escorial, km.5, Las Rozas de Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 190 out of 350 reviews" "
Rating 8 - Good. 136 out of 350 reviews" "
Rating 6 - Okay. 15 out of 350 reviews" "
Rating 4 - Poor. 5 out of 350 reviews" "
Rating 2 - Terrible. 4 out of 350 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rebeca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel. No hay bulla, es tranquilo, muy limpio y los trabajadores tienen un buen trato. Muy bien ubicado, mucha naturaleza. Nos encanto
Stayed 3 nights in Mar 2024
Response from Ana Prat on Apr 1, 2024
Muchas gracias por su tiempo y comentarios sobre su estancia!! Nos alegramos que haya disfrutado y esperamos verle de nuevo muy pronto!!Atentamente,Ana PratDirectoraHotel Monte Rozas

10/10 Excellent

Moshe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Very clean. Easy parking, very good complimentary breakfast. Only 20 minutes by car from Madrid.
Stayed 7 nights in Jan 2024
Response from Ana Prat on Jan 24, 2024
It is a pleasure for us to know that you enjoyed so much your stay at Hotel Monte Rozas. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect.I hope that you will find a chance to come back to our Hotel in a future stay in Madrid.Best Regards,Ana PratGeneral ManagerHotel Monte Rozas

6/10 Okay

Yaneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ana Prat on Nov 2, 2023
Muchas gracias por su tiempo en valorar su estancia!! Estamos muy contentos que haya disfrutado de la misma!!!Atentamente,Ana PratDirectoraHotel Monte Rozas

8/10 Good

JOSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, well attended, well maintained. Room is modern, area is safe. Don't worry about parking, and 20 min from Moncloa. Forget the congestion and overpriced hotels in Madrid.
Stayed 1 night in Oct 2023
Response from Ana Prat on Nov 2, 2023
Agradecemos sinceramente su valoración y sus comentarios sobre su reciente estanca en nuestro hotel. Nos complace saber que nuestro equipo destacó por su amabilidad y atención. Comentarios como el suyo son la motivación perfecta para seguir trabajando en la misma línea.Esperamos poder verle de nuevo muy pronto!!Atentamente,Ana PratDirectoraHotel Monte Rozas

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness. Great breakfast!
Stayed 1 night in Oct 2023
Response from Ana Prat on Oct 19, 2023
First of all we would like to thank you for the time you have taken to share your opinion about your experience with us. All of us who work at the Hotel Monte Roza are aware of the great responsibility we have when our clients trust us with their time, whether for leisure or business. Therefore, we are delighted to see that you have such a positive assessment of our hotel and that you have the firm intention of enjoying us again. We hope to welcome you back to our hotel again.Kind regards,Ana PratGeneral ManagerHotel Monte Rozas

10/10 Excellent

ivan

Stayed 1 night in Aug 2023

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eventhough it was for just 1 night it was pleasant and stores not far.
Stayed 1 night in Aug 2023
Response from Ana Prat on Aug 17, 2023
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel.We look forward to welcoming you during your next visit.Sincerely yours,Ana PratGeneral ManagerHotel Monte Rozas

10/10 Excellent

Gabriel

Stayed 4 nights in Jul 2023
Response from Ana Prat on Aug 17, 2023
Muchas gracias por su valoración tras su estancia en el Hotel Monte Rozas. Nos alegramos que disfrutase de su estancias.Saludos,Ana PratDirectora Hotel Monte Rozas

10/10 Excellent

Joao

Stayed 2 nights in Jun 2023
Response from Ana Prat on Jul 3, 2023
Muchas gracias por su alta valoración respecto a su estancia en el Hotel Monte Rozas. Nos alegramos que haya disfrutado de la misma y confiamos poder verle de nuevo muy pronto.Atentamente,Ana PratDirectoraHotel Monte Rozas

8/10 Good

Matilde

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen precio
No está mal, el desayuno es muy pobre pero se lleva bien
Stayed 2 nights in Apr 2023
Response from Ana Prat on Apr 17, 2023
Muchas gracias por valorar su estancia en el Hotel Monte Rozas. Sus comentarios nos ayudan a crecer.Lamentamos que no haya disfrutado plenamente de nuestro buffet. El desayuno del hotel es buffet frío con productos de primera calidad.Esperamos que hechos como estos no sean significativos con su relación con el hotel y confiamos poder contar con su visita de nuevo muy pronto. Por favor, si se aloja de nuevo con nosotros díganos qué productos echó en falta para que podamos valorar tenerlos.Muchas gracias,Ana PratDirectora Hotel Monte Rozas

10/10 Excellent

Carliz

Liked: Cleanliness, staff & service, property conditions & facilities
Love it. Very clean and easy to get in and out.
Stayed 2 nights in Mar 2023
Response from Ana Prat on Mar 13, 2023
Thank you for choosing Hotel Monte Rozas during your recent visit to Madrid.It has been a great pleasure for us to welcome you and we are proud to know that our Hotel reached your expectations.We hope to welcome you back very soon.Best regards,Ana PratHotel Monte Rozas General Manager

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay near Madrid, about 20-minute driving to the city center.
Stayed 2 nights in Mar 2023
Response from Ana Prat on Mar 8, 2023
Dear Ernesto, It is a pleasure for us to know that you enjoyed so much your stay at Hotel Monte Rozas It satisfies us to read that your overall impression. We hope that you will find a chance to come back to our Hotel in a future stay in Madrid.Best Regards,Ana PratHotel Monte Rozas General Manager

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2023
Response from Ana Prat on Feb 10, 2023
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel, and also to have trusted in Hotel Monte Rozas for your stay.We look forward to welcoming you personally during your next visit.Sincerely yours,Ana PratHotel Monte Rozas General Manager

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Shame about the rooms
Firstly, the Staff were top notch and very helpful!… However, the rooms were old and the flooring, skirting boards and other items were very worn. The room walls to adjoining rooms are WAFER THIN and we had the joy of listening to our neighbours being ‘friendly’ most of the night. It was very unpleasant, which is a shame, as the staff were so nice. The location is just off a highway and not really walking distance to anything.
Stayed 2 nights in Jan 2023
Response from Ana Prat on Jan 19, 2023
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel, and also to have trusted in Hotel Monte Rozas for your stay in Las Rozas.We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim.In reference to the soundproofing and condition of the rooms, let me inform you that we are currently starting to renovate all the rooms in the hotel.Let me apologize for the situation experienced and hope that it is not significant to your relationship with the hotel.I look forward to welcoming you personally during your next visit.Sincerely yours,Ana PratHotel Monte Rozas General Manager

8/10 Good

Pek Wan

Stayed 1 night in Jan 2023
Response from Ana Prat on Jan 9, 2023
Muchas gracias por elegir el Hotel Monte Rozas para su estancia!!! Confiamos poder verle de nuevo muy pronto.Atentamente,Ana PratDirectora Hotel Monte Rozas

10/10 Excellent

Behrooz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Ana Prat on Jan 9, 2023
We really appreciate the time you have dedicated to evaluate your experience in our hotel, and also to have trusted in Hotel Monte Rozas for your stay.I look forward to welcoming you personally during your next visit.Sincerely yours,Ana PratHotel Monte Rozas General Manager

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water upon arrival would be good
Response from Ana Prat on Nov 7, 2022
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel.We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim.I look forward to welcoming you personally during your next visit.Sincerely yours,Ana PratHotel Monte Rozas General Manager

8/10 Good

Matilde

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it when it has a good price or offer
Not bad for the price, parking and good enough breakfast
Stayed 1 night in Sep 2022
Response from Ana Prat on Sep 5, 2022
Muchas gracias por elegirnos. Nos alegramos que disfrutara de su estancia y confío poder saludarla personalmente en su próxima estancia.Atentamente,Ana PratDirectora Hotel Monte Rozas

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just out of town but easy access to highways, mountains.
Stayed 1 night in Jul 2022
Response from Ana Prat on Jul 18, 2022
Thank you very much!! Hope to see you soon. Kind regards, Ana Prat Hotel Monte Rozas General Manager

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Madrid. Very clean with a really good shower. The room was a bit small but otherwise no complaints
Stayed 1 night in Mar 2022
Response from Ana Prat on Mar 25, 2022
Thank you for choosing us for your stay in the area. We are glad that you enjoyed your stay. We hope to see you very soon. Sincerely, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a convenient hotel with free parking and a decent breakfast. Rooms are not big and the surroundings not very interesting, but if the locations suits you, this is a great choice with a fantastic value to price ratio.
Stayed 1 night in Nov 2021
Response from Ana Prat on Nov 22, 2021
We really appreciate the time you have dedicated to share your opinion about your experience in our Hotel Monte Rozas. We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great price, easy parking and wide selection for breakfast. They have a small menu for dinner as well.
Stayed 1 night in Mar 2020
Response from Ana Prat on Mar 9, 2020
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel, and also to have trusted in Hotel Monte Rozas for your stay. We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unexpetedly good !
Ideal location for our needs , good restaurant next door for lunch , breakfast was good and a decent buffet as "free" ! Coffee was okay - machine coffee has it's limits. Quiet hotel , excellent facilities and great value for money. Would recomend.
Stayed 1 night in Mar 2020
Response from Ana Prat on Mar 5, 2020
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel, and also to have trusted in Hotel Monte Rozas for your stay. We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo correcto, por el precio de la habitación, parking, desayuno, y la habitación más que correcta. Todo muy limpio y bastante tranquilo. Se oyen las habitaciones pero eso dependerá de la educación de la persona que te toque... El personal muy amable.
Stayed 2 nights in Feb 2020
Response from Ana Prat on Feb 11, 2020
Muchas Gracias por el tiempo empleado en valorar su estancia con nosotros. Nos alegramos que disfrutara de la misma y esperamos poder verle de nuevo muy pronto!! Atentamente, Ana Prat Directora Hotel Monte Rozas

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Easy parking, great staff and an excellent selection on the breakfast which is included. The only downside is there are no fridges in the room...and for longer stays this is very helpful. I definitely recommend this hotel. Excellent value
Stayed 4 nights in Dec 2019
Response from Ana Prat on Jan 13, 2020
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel, and also to have trusted in Hotel Monte Rozas for your stay. We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel outside of Madrid. It was clean with friendly staff. Breakfast was included in the price and was good.
Stayed 1 night in Dec 2019
Response from Ana Prat on Jan 2, 2020
Thank you for your comments regarding your last experience in Hotel Monte Rozas. We are very happy to hear that you enjoyed your stay. Your comments are a great help to improve our service and we really hope to seeing you soon! Best regards. Ana Prat Hotel Monte Rozas General Manager

8/10 Good

Taylor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was for one night and I enjoyed it. They have arranged transportation to and from the hotel to the airport for me. So that made me feel safe.
Stayed 1 night in Sep 2019
Response from Ana Prat on Oct 3, 2019
We really appreciate the time you have dedicated to share your opinion about your experience in our Hotel Monte Rozas, and also to have trusted in us for your stay in Las Rozas. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Ana Prat on Sep 2, 2019
Gracias!!! Sus valoraciones son muy importantes para nosotros, nos ayudan a crecer día a día. Esperamos verle pronto de nuevo. Atentamente, Ana Prat Directora Hotel Monte Rozas

10/10 Excellent

Neeran

Liked: Cleanliness, property conditions & facilities, room comfort
Vertelt comfortabel ,just Needs small fridge and coffee facilities, Will be perfect.
Stayed 6 nights in Jun 2019
Response from Ana Prat on Jul 8, 2019
We really appreciate the time you have dedicated to share your opinion about your experience in our Hotel Monte Rozas, and also to have trusted in us. We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019
Response from Ana Prat on Jun 17, 2019
Nos alegramos que disfrutase de su estancia en el Hotel Monte Rozas. Esperamos verle muy pronto!! Atentamente, Ana Prat Directora Hotel Monte Rozas

8/10 Good

Verified traveler

Stayed 7 nights in May 2019
Response from Ana Prat on Jun 19, 2019
Gracias por elegirnos para su estancia en la zona. Le agradecemos su tiempo para valorarla y esperamos verle pronto. Atentamente, Ana Prat Directora Hotel Monte Rozas

10/10 Excellent

chani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Ana Prat on Jun 9, 2019
Le agradecemos la elección para su estancia en la zona y nos alegramos que haya disfrutado de la misma. Esperamos verle pronto!!! Atentamente, Ana Prat Directora Hotel Monte Rozas

8/10 Good

Vinny, Gloucester

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful and cheerful. The room were clean, though a little basic. The bathroom was very good. Breakfast had a variety of options. I didn't try the evening meal. The only downside to the hotel is the location. It is about 40 minutes drive from Madrid centre, and although on a main bus route you cannot walk to the stop as it is situated of one of the main highways. I chose to get a taxi to the local train station which cut down on time and cost.
Stayed 3 nights in May 2019
Response from Ana Prat on Jun 7, 2019
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel, and also to have trusted in Hotel Monte Rozas for your stay. We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019
Response from Ana Prat on Jun 7, 2019
Gracias por elegirnos!!! Esperamos verle pronto de nuevo!!! Atentamente, Ana Prat Directora Hotel Monte Rozas

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the road and very quiet. The AC works well and the lady at check in was friendly.
Stayed 1 night in May 2019
Response from Ana Prat on May 20, 2019
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

8/10 Good

Pao Chin Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and good stay
Clean, simple and easy parking.
Stayed 1 night in Apr 2019
Response from Ana Prat on May 6, 2019
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel, and also to have trusted in Hotel Monte Rozas for your stay. We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

Walter W S., Sandia Park, NM, USA

Nice, comfortable hotel.
This hotel was clean, comfortable, and convenient. Breakfast was included.
Stayed 10 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019
Response from Ana Prat on Jan 12, 2019
Nos alegramos que haya disfrutado de su estancia y le agradecemos el tiempo empleado en valorarla. Esperamos verle pronto de nuevo!!! Atentamente, Ana Prat Directora Hotel Monte Rozas

10/10 Excellent

Jose Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good starting point excursions around Madrid
Good basic hotel with easy access to many good spots like Segovia or El Escorial. You will need a car though.
Stayed 1 night in Jan 2019
Response from Ana Prat on Jan 9, 2019
We really appreciate the time you have dedicated to share your opinion about your experience in Hotel Monte Rozas. We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

jim, Kirkintilloch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast.Hotel has a large restuarant nearby,garage and easy access for motorways out of Madrid.Small bar for drinks & hot snacks.Dog friendly but like most hotels, limited walking.
Stayed 1 night in Oct 2018
Response from Ana Prat on Nov 1, 2018
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

Jim, Kirkintilloch

Liked: Cleanliness, staff & service, room comfort
Nice stay at Monte Rozas.Their is a large restaurant next door.The hotel offers hot snacks & small meals.Good breakfast.No problem with parking.The hotel also has a small bar.
Stayed 1 night in Aug 2018
Response from Ana Prat on Nov 1, 2018
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Ana Prat on Oct 30, 2018
Muchas gracias por elegir el Hotel Monte Rozas para su estancia en la zona. Nos alegramos que haya disfrutado de su estancia y confiamos poder verle de nuevo muy pronto. Atentamente, Ana Prat Directora Hotel Monte Rozas

8/10 Good

Ken

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Ana Prat on Oct 22, 2018
We are very grateful for your opinion about your experience in our Hotel Monte Rozas. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

4/10 Poor

Joanne, Singapore

Disliked: Property conditions & facilities, room comfort
Basic hotel near outlet, no aircon
Did not enjoy the stay as we were told by the staff that from bgn oct, there is no air conditioning, only hot air is available in the room. It gets hot and stuffy and you will need to open the window or room door if you want to get some cool air circulating in the room. The staff informed us that their motor can only cater for either hot air or cold air for all rooms only. I would not have booked this hotel if I know beforehand that there is no aircon. Hotel's website, trip advisor and booking site had indicated that there is air conditioning and this is misleading. Bfast was basic with little variety. There is free parking.
Stayed 1 night in Oct 2018
Response from Ana Prat on Oct 25, 2018
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel. We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. We are working to change the air conditioning and heating system so you can have hot air or cold regardless the time of year. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

2/10 Terrible

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad location
Terrible location. I typed in the filter "near the airport", it was anything but. It cost 57 Euros by taxi. Nothing around there. The only restaurant closed at 4pm. It would have been another 50+ Euros to go into Madrid. Total bust.
Stayed 1 night in Aug 2018
Response from Ana Prat on Aug 30, 2018
We really appreciate the time you have dedicated to share your opinion about your experience in our Hotel Monte Rozas. We are very sorry for all the inconveniences you had during your stay. It is true that the hotel is not near the airport but we have not indicated that we are close to it, I do not know where you will have seen that. Once again, sorry for the misunderstood. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Check in was easy. The receptionist, Laura, was lovely and very helpful. The bed was excellent. Room very clean and spacious. Our main problem was that the hotel is further from the town than we imagined. There is a Repsol garage beside the hotel where we bought sandwiches. There is a very good (in our opinion, quite expensive) restaurant beside it but if we wanted to have a drink somewhere else, we would have needed to get a taxi.
Stayed 1 night in Jul 2018
Response from Ana Prat on Jul 31, 2018
Dear Mr Jennings, We really appreciate the time you have dedicated to share your opinion about your experience in our hotel. We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. We stayed on a night when the hotel doesn’t serve dinner but there’s a nice restaurant opposite. Expensive meal but lovely food and service. The hotel welcomes pets but, sadly, there was nowhere to walk the dog. This made our stay quite difficult and spoilt what could have been a good experience.
Stayed 1 night in Jul 2018
Response from Ana Prat on Jul 31, 2018
First of all I want to thank you to have trusted in Hotel Monte Rozas for your stay in Madrid. We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. I look forward to welcoming you personally during your next visit. Kind regards, Ana Prat Hotel Monte Rozas General Manager

2/10 Terrible

Tania, Barcelona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT stay here. Worst staff ever. Room was dirty, sheets were dirty, food was old, coffee sucked, the power went out like 5 times and the staff at the front desk were extremely rude on several ocassions. Room walls are poor quality so we couldn’t sleep from all the sounds and people opening and closing doors all night. We literally left one day early and lost the payment just because we couldn’t stand it another day. And worst part is, even though we tried being nice and explaining the situation they rudely said it was TOO BAD and we wouldn’t not be getting our money back. Such a mistake and I can’t believe Expedia gives this hotel their service. Don’t make the mistake of staying here!
Stayed 3 nights in Jun 2018
Response from Ana Prat on Jun 24, 2018
Dear Tania, I greatly regret that your stay at the Hotel Monte Rozas was not to your liking. We are surprised by all the comments regarding the incidents found in the hotel since it is the first news we have. The conditions of your reservation indicate that the amount paid can not be refunded, except for reasons of majeure force, obviously. You simply went to the reception desk to let us know that you wanted to leave earlier than planned without specifying all the incidents that you were commenting now or indicating that you had an emergency. I'm very sorry that I seemed unpleasant, you talk directly to me and at some point I did not wanted to bother you. Without another particular, I remain at your disposal to clarify any misunderstanding. Sincerely, Ana Prat Hotel Monte Rozas General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stopove close to outlet
Nice bfast n very close to outlet!
Stayed 1 night in May 2018
Response from Ana Prat on Jun 19, 2018
We really appreciate the time you have dedicated to share your opinion about your experience in our hotel. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basics of correct standard
The hotel is a bit in an isolated place, but with a car it doesn't matter. All the basics are there. Furniture in common areas is simple though robust. Rooms are of a better grade. Restaurant is very simple.
Stayed 1 night in May 2018
Response from Ana Prat on Jun 19, 2018
We are very grateful for the provided suggestions, since they help us to improve day after day to achieve a major satisfaction of our clients, which is our principal aim. I look forward to welcoming you personally during your next visit. Sincerely yours, Ana Prat Hotel Monte Rozas General Manager