Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Claudia,Thank you for your feedback. We apologize for any inconvenience caused by the sewer odor in your room. Ensuring a comfortable stay for our guests is our priority, and we take cleanliness seriously. Rest assured, we will investigate the issue promptly and take measures to address it to prevent recurrence. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any additional concerns, please don't hesitate to contact us directly. We hope to welcome you back for an improved experience.Best Regards,Guest Experience Team

Hi Jason,We're thrilled to hear that you enjoyed the cheerful and helpful service from our staff, as well as our breakfast offerings! Providing a positive experience for our guests is our top priority, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Best Regards,Guest Experience Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi Alejandra,Thank you for letting us know! Based on your full-star ratings, we believe you had a good stay. If you have any questions or need assistance in the future, feel free to reach out. Have a great day and please visit again!Best Regards,Guest Experience Team

Hi Cinthia,We're truly sorry to hear about the disappointing experience you had during your stay with us. Your feedback regarding the odor in your room, the condition of the sofa couch, and the comfort of the beds is concerning and falls well below the standards we aim to uphold. Please accept our sincerest apologies for the inconvenience and discomfort you experienced. We take your comments seriously and will address each issue promptly to ensure immediate improvements are made. Providing a clean, comfortable, and welcoming environment for our guests is our priority, and we regret that we did not meet this expectation during your stay. Your feedback is invaluable to us as we work to enhance our services and facilities. We understand if you choose not to return, but we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Best Regards,Guest Experience Team

Hi Yousedy,Thank you for sharing your feedback. We're pleased to hear that our hotel's location provides convenient access to restaurants and grocery stores. However, we apologize for any challenges you experienced with transportation services like Uber. We understand the importance of reliable transportation options for our guests and will explore ways to improve this aspect. Your input is valuable, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Best Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Bessy,Thank you for sharing your positive feedback. We're thrilled to hear that your husband enjoyed the view, and we're delighted that you found our customer service outstanding. Providing a memorable experience for our guests is our goal, and we appreciate your kind words. If there's anything specific you both enjoyed or if there are ways we can further enhance your future stays, please feel free to let us know. We value your input and look forward to welcoming you back for another enjoyable stay. Best Regards,Guest Experience Team

Dear Guest,We're sorry to hear that your experience with us fell short of expectations. We truly appreciate your feedback regarding the greeting, parking, and room condition. Ensuring a warm welcome, convenient parking, and impeccable cleanliness are priorities for us, and we regret that we missed the mark during your stay. Your comments will be shared with our team to make immediate improvements. We hope for the chance to exceed your expectations should you consider staying with us again.Best Regards,Guest Experience Team

Hi Nanette,That's fantastic to hear! Providing great service is at the core of what we do, and we're thrilled that you had a positive experience. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back!Best Regards,Guest Experience Team

Dear Richard,I'm sorry to hear about the inconvenience with the breakfast timing and the discomfort you experienced with the bed. Your feedback about the late breakfast and the condition of the bed is crucial, and I'll ensure this is addressed with the management team for immediate attention. Your comfort during your stay is important to us, and we'll work on improving these aspects to ensure a better experience in the future. If there's anything else we can do to assist or if you have any further concerns, please let us know. We want to ensure your stay is comfortable and meets your expectations.Best Regards,Guest Experience Team

Hi Manuel,It's wonderful to hear that you found our location convenient and safe during your stay. We're thrilled that the room provided a quiet environment and that our proximity to restaurants, shopping centers, and gas stations suited your needs perfectly. If there's anything more we can do to make your future stays even better or any specific preferences you have, please feel free to let us know. We look forward to welcoming you back for another great stay!Best Regards,Guest Experience Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi James,Thank you for sharing your feedback about your recent stay. We're glad to hear that you enjoyed our outstanding complimentary breakfast with a variety of choices and that our staff provided a great dining experience. We apologize for any inconvenience caused by the traffic noise on the Sunland Park side of the property. Your input is important to us, and we'll look into potential solutions for mitigating noise for future guests. We appreciate your positive comments and look forward to welcoming you back for another stay in the future.Best Regards,Guest Experience Team

Hi Amanda,We're truly sorry for the inconveniences you experienced during your stay. Your feedback is essential to us, and we deeply regret the lack of ice machine, parking issues, and the attitude you encountered from the employee. This does not meet our service standards, and we will address these concerns to ensure they do not happen in the future. We appreciate your comments about cleanliness and property conditions, and we will work to make the necessary improvements. Your safety and comfort are important to us, and we hope you'll consider giving us another chance to provide a more positive experience in the future.Best Regards,Guest Experience Team

Hi William,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards,Guest Experience Team

Hi Luz,We're sorry to hear that your first experience with our hotel company did not meet your expectations, especially regarding cleanliness. Providing a clean and comfortable environment is our priority, and we apologize for falling short in this aspect. We appreciate your feedback, and we hope you might consider giving us another chance in the future to provide a more positive stay. Best Regards,Guest Experience Team

Dear Dena, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards,Guest Experience Team

Hi Angel,Thank you for taking the time to provide feedback on your recent stay. We're delighted to hear that you found our renovated rooms appealing. However, we're sorry to hear about your experience with the day front desk staff. This does not reflect the level of service we aim to provide, and we take your feedback seriously. We will address this issue with our team to ensure that all guests receive a friendly and welcoming experience. If you have any other suggestions or concerns, please feel free to share, as we are always working to improve our guests' experiences. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive stay in the future.Best Regards,Guest Experience Team

Hi Daniel,Thank you for taking the time to leave us a review! We're thrilled to hear that you enjoyed our great service and breakfast offerings. Keeping our rooms clean and well-maintained is of utmost importance to us, and we're delighted that you found them up to your satisfaction. We appreciate your kind words and look forward to serving you again in the future!Best Regards,Guest Experience Team

Dear Juan,Thank you for sparing the time to rate us. We're quite saddened to receive such low ratings on how we performed during your recent stay with us, However, complete feedback from your end would be helpful in enabling us to know all the discomforts that you faced during your stay better. We look forward to hearing more from you and your suggestions regarding how to make your future stay better! Best Regards,Guest Experience Team

Dear Guest,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Guest Experience Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Javier,Thank you for sharing your feedback about your recent stay. We're glad to hear that your overall experience was good. However, we apologize for the presence of hair in the shower. We understand that cleanliness is of utmost importance, and we will address this with our housekeeping team to ensure a thorough inspection and cleaning of the rooms. Regarding your concerns about cat hair, we apologize for any discomfort caused. While we strive to maintain a pet-free environment, it is possible that previous guests may have had pets in the room. We appreciate your understanding and will take your feedback into consideration as we continue to improve our services. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more seamless and comfortable experience in the future!Best Regards,Guest Experience Team

Hi Doug,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the inconvenience caused by the discrepancy with the bed size in your room. We understand that this was not the experience you were expecting, and we apologize for any discomfort or inconvenience this may have caused. We strive to provide accurate and comfortable accommodations for our guests, and we regret that we fell short in this instance. Your feedback will be shared with our team to ensure that such issues are avoided in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future!Best Regards,Guest Experience Team

Hi cynthia,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Guest Experience Team

Dear Guest,Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience you experienced with the cleanliness of the floors. We take cleanliness and hygiene very seriously, and we regret that we fell short in this regard. We appreciate you bringing it to our attention, and we will address this issue with our housekeeping team to ensure that it is rectified. We're pleased to hear that you found our staff to be friendly and enjoyed your overall experience with us. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Best Regards,Guest Experience Team

Hi Patricia,Thank you for your feedback. We're glad to hear that you had a good stay overall. We apologize if the cleanliness of the hotel did not meet your expectations. Maintaining a clean and comfortable environment is a priority for us, and we appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future!Best Regards,Guest Experience Team

Hi Alvaro,Thank you for sparing the time to rate us. We're quite saddened to receive such low ratings on how we performed during your recent stay with us, However, complete feedback from your end would be helpful in enabling us to know all the discomforts that you faced during your stay better. We look forward to hearing more from you and your suggestions regarding how to make your future stay better! Best Regards,Guest Experience Team

Hi Chris,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Best Regards,Guest Experience Team

Hi Michael,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!Best Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Eduardo,On behalf of our entire team, thank you for such flattering ratings on our hotel and its services! Do provide us with further opportunities to host you! Best Regards,Guest Experience Team

Hi Rene,Thank you for sparing the time to rate us. We're quite saddened to receive such low ratings on how we performed during your recent stay with us, However, complete feedback from your end would be helpful in enabling us to know all the discomforts that you faced during your stay better. We look forward to hearing more from you and your suggestions regarding how to make your future stay better! Best Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Joe,We are sorry to hear about your negative experience with our hotel. We apologize for any inconvenience caused by the cancellation policy and for the closure of our pool during your stay. We understand that emergencies can happen and we will investigate the circumstances around your cancellation request to ensure that our policies are being applied fairly and with compassion. We apologize if you felt that our customer service was lacking during this difficult time. Regarding the closure of our pool, we apologize for any disappointment this caused you and your family. We take the safety and maintenance of our facilities seriously, and there may be times when we need to close areas for maintenance or repairs. We will work to ensure that any necessary closures are communicated clearly to our guests in the future. We hope to have the opportunity to provide you with a better experience in the future!Best Regards,Guest Experience Team

Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Guest Experience Team

Hi Manuel,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you found our hotel to be the best value for your money, especially considering your past experiences at other hotels. We're delighted that you enjoyed your stay and we hope to have the pleasure of welcoming you back soon. Please do not hesitate to let us know if there's anything we can do to make your next stay even more enjoyable.Best Regards,Guest Experience Team

Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations and that you encountered several issues during your stay. We apologize for the loud road noise that you experienced, and we understand how disruptive this can be. We will take steps to ensure that our rooms are better soundproofed in the future. We are also sorry to hear that you were able to hear people in the next room, and we apologize for any disturbance that this may have caused. We apologize for any inconvenience you experienced with the bathroom toilet not working properly and the privacy curtain on the window being damaged. We will ensure that these issues are addressed promptly to avoid any future inconvenience to our guests. Regarding breakfast, we apologize that the scrambled eggs did not meet your expectations. We will make sure to look into this matter and address it with our kitchen staff. We are disappointed to hear that you have decided not to stay with the Best Western hotels in the future. We hope that you will give us the opportunity to regain your trust and provide you with a better experience in the future.Best Regards,Guest Experience Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Alma,Thank you for sharing your feedback with us. We are glad to hear that you found your room to be nice and clean. However, we are sorry to hear that your breakfast experience did not meet your expectations. We apologize for the inconvenience caused by the lack of eggs and sausage available during your visit. We take all feedback seriously and will ensure that the relevant departments are made aware of your comments. We strive to provide our guests with a high-quality breakfast experience, and we apologize that we fell short of this standard during your stay. We appreciate you bringing to our attention the service issue you experienced with the staff member. We will follow up with our team to ensure that they are providing attentive and efficient service to our guests at all times. Once again, we appreciate your feedback and hope that you will give us another opportunity to provide you with a better stay in the future.Best Regards,Guest Experience Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,Thank you for taking the time to review your recent stay with us. We are pleased to hear that you found our hotel to be very clean and that it provided a comfortable place for you to rest during your travels. We apologize for any inconvenience that the noise from the street may have caused you. We understand that a good night's rest is important, and we hope that any noise did not detract from your overall experience with us. We appreciate your feedback, and we hope to have the opportunity to welcome you back for another comfortable stay in the future.Best Regards,Guest Experience Team

Hi Rod,Thank you for sharing your feedback with us. We are sorry to hear that your stay fell short of your expectations. We apologize for any inconvenience caused by the noise from the main street outside. While we are located in a bustling area, we do offer rooms away from the main street upon request. We are also sorry to hear that your breakfast experience did not meet your expectations. We take pride in providing a high-quality breakfast experience for our guests, and we apologize for falling short in this regard. We will ensure that the relevant departments are made aware of your comments and will take steps to improve the breakfast offerings and keep them well-stocked at all times. We appreciate your feedback and hope that you will give us another opportunity to provide you with a better stay in the future. Thank you again for sharing your comments with us.Best Regards,Guest Experience Team

Dear Guest,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Guest Experience Team

Hi Orlando,Thank you for taking the time to share your feedback with us. We are glad to hear that your stay was okay. If there is anything we could have done to make your stay better, please do not hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back in the future for an even better experience. Thank you again for your review.Best Regards,Guest Experience Team

Dear Guest,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Guest Experience Team