Ratings based on 115 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from santo, texas

Lovely view of the mountains, close to shopping

Posted Sep 22, 2017
Pros: The staff was pleasant. The hot water is great - we never ran out and I take baths and showers to relieve pain.
Cons: Our bed was FIRM - I couldn't sleep on it, but Walmart's there, we bought sheets & egg crate foam & worked. Sheets looked like they'd been slept in.
Location: There is all kinds of shopping and restaurants all along the access road. They have the Franklin Mountain Park, several museums
We had booked a KING thru Expedia, what we got was a full/handicapped accessible. After some mediation with staff, we were given a queen, which was tight - but do-able; the hotel stays full, but staff was pleasant and easy to work with. The hotel is NICE, free USA Today, popcorn and cookies - there is a little snack/goods store where you can get essentials. You don't need to pack a hair dryer, iron, etc., those are in the room along with a full size fridge & small kitchenette with dishes/pots/pans. They have a laundry room where you can wash clothes and a "Borrow" locker where you can get small appliances and board games. The rooms have a DVD player and basic cable. Nice!!! The rooms were quiet. And the hot water was GREAT! The hotel only changes linens & towels on Thursday - our sheets did not look fresh, and the bed was FIRM - but the was a Walmart right up the road, so we bought some egg crate foams and a set of sheets and we were good to go. There are lots of restaurants and shopping close by and it is right off the freeway so on and off is easy and convenient. The view of the Franklins is outstanding, and the sweet smell of the desert is intoxicating. They have a little patio area with a grill, and free pancakes and juice in the morning. Grab a couple of pancakes and sit outside and smell the morning. It was delicious. El Paso was lovely, the people are friendly and the food is outstanding! I never had a bad meal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Candlewood in El Paso

Posted Sep 22, 2017
Overall, we had a fairly good experience. The only exception was the cleaning staff who did the room missed our room completely one day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Clean and friendly. A lot nicer than expected. Especially for the price. The room was big and we had no issues at all.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Nice view of mountain and close to restaurants

Posted Aug 22, 2017
Always stay here. Love the area. Hotel is alays clean. Staff very accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Excellent value for money.

Posted Aug 21, 2017
I will definitely stay at the Candlewood Suites again. The reception was friendly and professional, the hotel easy to find, rooms spacious.
5 out of 5
by Niccole

Great experience!

Posted Jun 3, 2017 on Hotels
Great hotel in the perfect location. We are moving from Killeen TX to El Paso & this hotel is perfect whether you are looking on the East, Northeast or West side. Everyone was super friendly. The hotel has a full size refrigerator, microwave & 2 burner coomtop in the room & a nice size bathtoom with lots of counter space & full size hair dryer. Also there is a recliner, desk & 2 chairs. Our room was clean & the hotel was quiet. They revamped their gym & had free breakfast everyday & dinner 2xs a week. I would stay here again
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne Indiana

Close to everything we wanted to do

Posted May 3, 2017 on Orbitz
Pros: The staff was very friendly and helpful. The hotel was very clean I was very impressed
Cons: Nothing
I have nothing more to add. I would definitely stay there again
2 out of 5
by A verified traveler from Tucson, AZ

I was promised a king side bed and only got a sing

Posted Apr 25, 2017
Pros: Not much
Cons: Tell the truth
Location: Nothing
I was promised a king size bed and only got a single in a tiny room
5 out of 5
by James

Good place to stay

Posted Apr 20, 2017 on Hotels
Very nice, clean spacious room. Location was good for our stay and staff was friendly and efficient. we would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Everything was great! I stayed there after surgery and the comfort and cleanliness was perfect.