BBQ/picnic area

Reviews of Courtyard by Marriott El Paso Airport

3 out of 5
Courtyard by Marriott El Paso Airport
6610 International Rd, El Paso, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 447 out of 741 reviews" "
Rating 8 - Good. 186 out of 741 reviews" "
Rating 6 - Okay. 60 out of 741 reviews" "
Rating 4 - Poor. 28 out of 741 reviews" "
Rating 2 - Terrible. 20 out of 741 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel Rogelio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite room, I recommend this hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Manuel Rogelio, your words reaffirm what we at Courtyard by Marriott El Paso Airport always strive to provide - a tranquil environment for our guests. Your recommendation is highly appreciated. It was a pleasure having you with us, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Desiree

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Desiree, thank you for your splendid rating of Courtyard by Marriott El Paso Airport. It's wonderful to know that you had a five-star experience. We eagerly look forward to welcoming you back.

8/10 Good

Vincent, toronto

Business traveler
Liked: Cleanliness, staff & service
Close to airport and hwy 10.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 2, 2024
Vincent, we're pleased to hear that you found the location of Courtyard by Marriott El Paso Airport desirable due to its nearness to the airport and major highways. We trust this made your travels in El Paso easier and more convenient. We greatly appreciate your feedback and look forward to your next visit. Safe travels until then.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Edward, we're delighted to hear you had a wonderful experience at Courtyard by Marriott El Paso Airport! Your high rating warms our hearts. We look forward to hosting you again in the future and promise to continue to strive for excellence. Safe travels!

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Teresa, thank you for your high rating of Courtyard by Marriott El Paso Airport. It's gratifying to know you had such a wonderful visit. We hope to welcome you back soon for another memorable experience.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not ask for housekeeping. I was there for 2 days and rarely in the room. I should have asked for the trash to be emptied. Otherwise, it was fine.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Melanie, we appreciate the positive rating and it's great to know your stay at Courtyard by Marriott El Paso Airport met your expectations. We acknowledge your feedback about the housekeeping service and we'll ensure our team members are more proactive about emptying waste bins. We look forward to serving you again on your next visit.

6/10 Okay

Adolfo

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Adolfo, thanks for your rating. It seems we didn't quite meet your expectations this time around. We value your feedback and will use it to reassess our efforts in providing a better guest experience in the future. We hope you will consider giving us another opportunity on your next visit.

10/10 Excellent

Joe

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
Joe, thank you for the high rating you gave to Courtyard by Marriott El Paso Airport! We're pleased you had an enjoyable stay, and we're looking forward to your next visit.

10/10 Excellent

Kourtney

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Kourtney, it's fantastic to see such a high rating for Courtyard by Marriott El Paso Airport. We're thrilled that you had a wonderful stay with us and we strongly hope we'll see you again in the future for another excellent experience.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 17, 2023
Thank you for the 10/10 rating, Jeff!It's excellent you enjoyed your time at Courtyard by Marriott El Paso Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Thanks for the perfect rating, Javier!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard by Marriott El Paso Airport.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 16, 2023
Gregory, it's wonderful to hear that you had a great stay at the Courtyard by Marriott El Paso Airport. We are thrilled that our efforts to provide a top-notch experience were recognized. We hope to see you again soon on your next visit to El Paso!

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check in person was not the friendliest.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 18, 2023
Colleen, it's disheartening to hear that your initial interaction didn't meet your expectations. Providing a warm welcome to all our guests is one of our top priorities. Our team members usually excel in their hospitality and we will ensure to address this point for improvement. Thank you for sharing your feedback and despite this, we hope your stay at Courtyard by Marriott El Paso Airport was otherwise comfortable.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 26, 2023
Margaret, it's wonderful to hear you had a stellar experience at Courtyard by Marriott El Paso Airport. We sincerely appreciate your positive rating and hope to welcome you back in the near future. Safe travels!

8/10 Good

Valerie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 26, 2023
Valerie, thanks for taking the time to rate your stay at Courtyard by Marriott El Paso Airport. We're delighted you enjoyed your time with us and we hope to have the opportunity to serve you again in the future.

6/10 Okay

Angel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cleaning, my room got clean once out 5 nights.
Stayed 5 nights in Oct 2023
Response from Customer Service on Oct 20, 2023
Angel, your feedback regarding housekeeping services is appreciated and it's disheartening to hear that your room wasn't maintained to your expectations during your stay. Rest assured, your concerns will be shared with our team members to address these issues. Thank you for your review, and we hope to have another chance in the future to show you our hotel's true potential.

8/10 Good

wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in they gave us a 2 Queen room instead of the king room with sofa. Did not tell us until we saw the room and went back to desk. Said they were fully booked, and a king room had flooded, no others we’re available. Had a nice pool/ hot tub area. Other than that was clean/ hard beds.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 19, 2023
Wendy, thank you for sharing your experience. We regret that your room preferences weren't met upon check-in due to unforeseen circumstances. We're glad, however, that you found our pool and hot tub area enjoyable, and appreciated the cleanliness of the accommodations. We also take note of your feedback regarding our beds and will consider it in our ongoing effort to enhance guest comfort. We hope to welcome you back to the Courtyard by Marriott El Paso Airport where we trust your stay will perfectly align with your expectations.

6/10 Okay

Delfina

Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 10, 2023
Delfina, it seems your recent stay did not meet your expectations entirely. Your satisfaction is very important and your feedback is appreciated as it enables areas of improvement. We hope you consider staying with us again in the future for a more satisfactory experience.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 4, 2023
Thank you for the perfect rating, Juan!We are very pleased to hear that you had a wonderful stay at Courtyard by Marriott El Paso Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Crystal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very hospitable and accommodating to my needs, and the property was better than I expected.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 28, 2023
Crystal, we're glad to hear that our team members at Courtyard by Marriott El Paso Airport were able to cater to your needs and that our property exceeded your expectations. We always strive to provide an exceptional experience for our valued guests, and your stellar rating tells us we've succeeded. We appreciate the time you took to share your feedback and look forward to your next visit.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding. The shuttle service within a 3 mile radius was a great idea. Loved the convenience of the bistro, food and drink options. Pool and workout room were nice too. Highly recommend.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 9, 2023
Janet, your kind words regarding Courtyard by Marriott El Paso Airport are greatly appreciated! We're thrilled that you found our shuttle service, bistro amenities, pool, and fitness center suited your needs perfectly. High praises from guests like you motivate our team to continually excel in delivering superior experiences. Our team members sincerely hope for the opportunity to welcome you back in the future. Thank you for recommending us!

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay! The lounge area is spacious and comfortable. Staff was really pleasant and the rooms were cool and clean.
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 29, 2023
Peter, it's wonderful to hear about your enjoyable stay at Courtyard by Marriott El Paso Airport. We're thrilled that the lounge area provided a welcoming spot for you and that you found our team members to be pleasant. We pride ourselves in maintaining crisp and comfortable rooms, so we appreciate your confirmation. We look forward to making your next stay just as memorable.

10/10 Excellent

Helena

Stayed 1 night in Aug 2023
Response from Customer Service on Sep 15, 2023
Thank you for the wonderful rating, Helena!It's fantastic you enjoyed your time at Courtyard by Marriott El Paso Airport so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing and enjoyable
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 22, 2023
Ming, thank you for your feedback. We are thrilled you found your stay at Courtyard by Marriott El Paso Airport to be relaxing and enjoyable. Looking forward to welcoming you again on your next visit.

10/10 Excellent

Susan L

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 22, 2023
Thank you for the great rating, Susan!It's excellent you enjoyed your time at Courtyard by Marriott El Paso Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Helena

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good place to stay at
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 10, 2023
Hello Helena,Thank you for taking the time to leave a review. We're delighted to know Courtyard by Marriott El Paso Airport served as suitable accommodation during your travels. We hope to welcome you again soon. Safe journey to you.

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 9, 2023
Thanks, Alejandra! It's outstanding your time at Courtyard by Marriott El Paso Airport was fantastic. We can't wait until your next visit!

8/10 Good

Leticia

Traveled with family
Liked: Cleanliness, room comfort
Average hotel
Is very expensive. There were holes in the blackout curtains and shower look in bad shape. Service desk checked me out at 12:30 pm, but I left the hotel at 10 am.
Stayed 1 night in Jul 2023
Response from Customer Service on Aug 1, 2023
Hello Leticia,Thank you for sharing your feedback. We understand your concerns regarding the condition of certain aspects of your room and the checkout process. Please be assured that we strive to maintain our rooms to a high standard and offer efficient service. Your comments will be shared with our team for improvements. We hope to welcome you back to the Courtyard by Marriott El Paso Airport in the near future.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful
It was one night but service was excellent and very friendly.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 29, 2023
Thank you for the wonderful review, Joe!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Courtyard by Marriott El Paso Airport. Have a wonderful day!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so accommodating!
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 28, 2023
Thanks for the amazing review, Joanne!It's excellent your time at Courtyard by Marriott El Paso Airport was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!

10/10 Excellent

Patrick, Pleasant Prairie

Stayed 1 night in Jul 2023
Response from Customer Service on Aug 13, 2023
Thank you for taking the time to leave this wonderful rating, Patrick! We hope to see you again soon at Courtyard by Marriott El Paso Airport so we can share yet another amazing experience!

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 22, 2023
Kenneth, your high rating for the Courtyard by Marriott El Paso Airport is a testament of your positive experience, and we couldn't be more delighted. While you didn't share specific details about your stay, it's evident that you had a satisfying visit.We sincerely hope you had an enjoyable time exploring El Paso's unique charm, and that our hotel's strategic location near the airport was of great convenience for your travels. At Courtyard by Marriott El Paso Airport, we are committed to providing top-notch service, comfortable accommodations, and a variety of amenities to ensure our guests feel right at home.Although you provided no text, we appreciate hearing from all our guests, especially those who have had a great experience. Your rating tells us you appreciated the effort we put into ensuring every guest enjoys their stay. Perhaps you enjoyed our modern rooms, the dining options, or the exemplary customer service from our staff. Regardless of the specifics, we are thrilled to have met your expectations.We count ourselves lucky to have guests like you who take the time to give us feedback, even if it's simply with a rating. It helps us understand what we're doing right and to continue providing excellent service. We look forward to your next stay at the Courtyard by Marriott El Paso Airport, where we hope to create another wonderful experience for you. Thank you again for your feedback. It's wonderful to know you had a great stay.

10/10 Excellent

Patrick, Pleasant Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 22, 2023
Hello Patrick,Thank you for taking the time to rate your recent stay. We're thrilled to know that we managed to meet your expectations and create a good experience for you. A positive guest experience is paramount at the Courtyard by Marriott El Paso Airport, and your feedback signifies that our tireless efforts are making a significant impact.We focus on upholding the high standards of the Marriott brand, and it's great to hear that we delivered. We appreciate you choosing to stay with us when you visited El Paso. Remember, the team is here to ensure your comfort and satisfaction, so don't hesitate to visit us again when you next find yourself in our locale.Once more, thank you for your excellent review, and the team at the Courtyard by Marriott El Paso Airport looks forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and very nice. Customer service is great.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 18, 2023
Thank you for sharing this wonderful review with us, Samuel!We're thrilled to hear you had such an enjoyable experience at Courtyard by Marriott El Paso Airport! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging.We'd love to share yet another unforgettable visit with you someday!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Was great and amazing will come back again.
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 18, 2023
Thanks for the perfect rating, Amanda! We can't wait to see you again soon for another amazing experience at Courtyard by Marriott El Paso Airport.

6/10 Okay

AMANDA

Stayed 1 night in Jul 2023
Response from Customer Service on Jul 17, 2023
Thank you for the feedback, Amanda.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and excellent customer service.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 15, 2023
Thank you for the excellent rating, Samuel!It's fantastic to hear you enjoyed your stay at Courtyard by Marriott El Paso Airport so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our cleanliness and friendly staff is much appreciated! Thank you for taking the time to share.We look forward to hosting you again soon!

8/10 Good

Anhuar Javier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Customer Service on Jul 6, 2023
Thank you for the great rating, Anhuar!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Courtyard by Marriott El Paso Airport. We'd like to share an even better experience with you soon.

10/10 Excellent

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Second time we stayed here. We love the location, hotel is clean, and the bistro/bar is awesome.
Stayed 3 nights in Jun 2023
Response from Customer Service on Jul 6, 2023
Hello Sara,It is delightful to read about your recent stay with us at the Courtyard by Marriott El Paso Airport. It is always a pleasure to welcome returning guests back, and we are thrilled to know we successfully added another wonderful engagement to your travel experiences.You mentioning your fondness of our prime location is gratifying. We understand travelers value a strategic location like ours, that allows for seamless exploration, business, or easy connection to various parts of El Paso, which in turn enhances the overall experience. We are glad our location could add to the convenience and enjoyment of your stay.Equally uplifting are your comments about the cleanliness of our hotel. Our housekeeping team works tirelessly to maintain a spotless, comfortable, and safe environment for every guest and your endorsement of their efforts is most encouraging. They will be pleased to know they left such a positive impact on your experience.Furthermore, your praise for the bistro/bar is much appreciated. Our culinary team strives to create a variety of delicious offerings and enjoyable atmosphere. It's wonderful to hear you found it to be 'awesome' and were able to take advantage of this on-site amenity.In all, we are immensely appreciative of your kind words and your continued patronage. It is heartening to note that you opted to stay with us for a second time and found each experience to your satisfaction. Your positive feedback serves as motivation for our team to continue delivering exceptional guest experiences.We look forward to the pleasure of welcoming you back for a third time (or more!) at the Courtyard by Marriott El Paso Airport. Until then, safe travels.

10/10 Excellent

Marwan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 4, 2023
Thank you for the wonderful rating, Marwan!It's fantastic you enjoyed your time at Courtyard by Marriott El Paso Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Harold, Miami Beach

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 29, 2023
Thanks for the outstanding rating, Harold!We're delighted your time at Courtyard by Marriott El Paso Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Minor Inconvenience
Had to attend an event in Los Angeles, so we drove from San Antonio and stayed overnight in El Paso. We stayed in the same hotel going and returning (5 days later). On the positive side, it's quiet, clean, and everyone we came into contact with was friendly and courteous. This was true both times. However, on the return trip, we were given a room that was missing the refrigerator. It was after a 14-hour drive; we were tired and we were already half-way unpacked for the night. We decided to just keep our stuff in our cooler in the car and buy more ice later. We had a lot of items and wanted to use the fridge to keep things cold overnight until we bought more ice in the morning. Not a big deal, really, but something to point out. Since the place was very clean, I have to assume that someone on staff must have noticed that the room had no fridge. If I were to stay more than one night, I'd probably have called the desk and had a chat, but instead we just crashed for the night and continued our drive the next day. Overall, it was a pleasant hotel. I'd feel comfortable returning to it if I ever had to go that route again. However, I'll probably make the effort to check that everything works and is there before I unpack. LOL
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 16, 2023
Michael,Thank you for taking the time to share your experience at Courtyard by Marriott El Paso Airport. We are pleased to hear that our hotel provided a quiet and clean environment for your stay, and that our staff was friendly and courteous throughout both your visits.We apologize, however, for the inconvenience you faced with the missing refrigerator in your room during your return trip. We understand the frustration after a long drive, and can appreciate your decision to keep your items in your cooler instead. While it may not have been a major issue, we wish to assure you that guest satisfaction is of utmost importance to us, and any feedback is valuable in order to make improvements.Despite this minor issue, we are glad that your overall experience at the Courtyard by Marriott El Paso Airport was a pleasant one. In the future, should you choose to stay with us again, please feel free to notify our front desk of any concerns or requirements you may have. We are here to ensure your stay is as comfortable and enjoyable as possible, and will gladly assist with any requests.Once again, thank you for your review, and we hope to see you again in the near future. Safe travels!

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like having the Bistro on property and it is easy to get to from the freeway.
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 15, 2023
Thank you for leaving us this wonderful review, Joel!We're thrilled your time at Courtyard by Marriott El Paso Airport was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!

2/10 Terrible

Derrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room stinks of mold. I left and went to another hotel.
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 13, 2023
Derrick,We are genuinely sorry to hear about the unpleasant experience you had during your stay with us. It is deeply concerning that you encountered a strong odor in your room, and we apologize for any inconvenience it may have caused.Our team is committed to maintaining a high standard of cleanliness in all our rooms, and it's clear that this was not upheld during your visit. Please know that we take this feedback very seriously, as our guests' comfort is of utmost importance to us. We will work closely with our housekeeping staff to ensure that the issue you've highlighted is properly addressed and rectified.We regret that you felt it necessary to seek accommodations elsewhere and would like to assure you that your experience is not indicative of the level of service we usually provide. Should you ever choose to give us another chance in the future, we will do our utmost to ensure a comfortable and enjoyable stay for you.Thank you for taking the time to share your feedback. We truly appreciate it, as it helps us to grow and improve.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 7, 2023
Thanks for the fantastic rating, Andres!It's outstanding we could exceed your expectations during your stay at Courtyard by Marriott El Paso Airport. We're all looking forward to your next stay with us.

4/10 Poor

Juan

Liked: Staff & service
Disliked: Property conditions & facilities
Tv not all working, will not return.
Stayed 2 nights in May 2023
Response from Customer Service on May 31, 2023
We appreciate the feedback, Juan.We're disappointed to hear you were dissatisfied with your recent stay. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward.

6/10 Okay

KYUNGSOO, ALEXANDER CITY

Stayed 1 night in May 2023
Response from Customer Service on Jun 20, 2023
We appreciate the feedback, Kyungsoo.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Verlan

Stayed 1 night in May 2023
Response from Customer Service on May 30, 2023
Thanks for sharing this perfect rating, Verlan!We're thrilled to hear you enjoyed your stay at Courtyard by Marriott El Paso Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

4/10 Poor

Lydia

Stayed 2 nights in May 2023
Response from Customer Service on May 28, 2023
Lydia, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

Nadine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars overall
Very friendly, courteous and welcoming staff. Great morning team with big smiles (when you are traveling for business this makes a huge difference). Thank you for great service and a very clean room.
Stayed 1 night in May 2023
Response from Customer Service on May 26, 2023
Thanks for the amazing review, Nadine!It's excellent your time at Courtyard by Marriott El Paso Airport was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!