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Rating 10 - Excellent. 152 out of 270 reviews" "
10 - Excellent
152
Rating 8 - Good. 73 out of 270 reviews" "
8 - Good
73
Rating 6 - Okay. 31 out of 270 reviews" "
6 - Okay
31
Rating 4 - Poor. 11 out of 270 reviews" "
4 - Poor
11
Rating 2 - Terrible. 3 out of 270 reviews" "
2 - Terrible
3
9.0/10
Cleanliness
9.0/10
Staff & service
9.2/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Audrey
Traveled with family and small children, Traveled with family
Response from Front Desk Supervisor on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Response from Front Desk Supervisor on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Mercedes as a way of celebrating the great guest experiences she delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Response from Front Desk Supervisor on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Response from Front Desk Supervisor on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Response from Front Desk Supervisor on Feb 28, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Roberto
Feb 12, 2024
Roberto
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again so
10/10 Excellent
Jacob
Jan 2, 2024
Jacob
Stayed 2 nights in Dec 2023
8/10 Good
Chiali
Dec 28, 2023
Chiali
Stayed 1 night in Dec 2023
Response from Martha Cordero on Dec 29, 2023
Hello Chiali, I appreciate you taking a moment to rate your experience at Residence Inn El Paso. We look forward in seeing you again.
Disappointed that we couldn’t get housekeeping service during our stay since it was over Christmas. I had to exchange towels at the desk which was not a problem and the front desk staff was very nice and helpful. Small garbage cans in rooms and without service they overflowed and could not find a place to dump the trash. The handicap bathroom was dingy and the toilet kept running. The rest of the 2 bedroom unit was comfortable. Wish the lights were a little brighter I hate dark rooms. Overall it was a nice stay and with a family the 2 bedroom suite was great. We all fit and had privacy as needed.
Peggy
Stayed 3 nights in Dec 2023
Response from Martha Cordero on Dec 29, 2023
Hi Peggy, I sincerely apologize that your experience was less than perfect. We care about our guests and want to provide a comfortable experience. I hope you give us another chance soon, so we can share a more positive experience.
Hello Charles, Thank you for taking a moment to share your experience at Residence Inn El Paso. We are thrilled to hear that we've made a good impression on you. We look forward to seeing you again soon.
Response from Front Desk Supervisor on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again so
8/10 Good
Angel
Dec 18, 2023
Liked: Cleanliness
Angel
Stayed 1 night in Dec 2023
Response from Martha Cordero on Dec 29, 2023
Hello Angel, I appreciate you submitting a review for your recent stay at Residence Inn El Paso. We hope to see you again in the near future.
It would have been nice if they had brochures available about what to do in El Paso. Otherwise, the rooms were very nice and the bed was very comfortable for a hotel bed
Pamela
Stayed 6 nights in Nov 2023
Response from Damaris on Nov 23, 2023
Thank you for choosing to stay with us, we will look into getting those for our guests.
Thank you for taking the time to rate us. We see you did not show up for your reservation. Please contact us at the property to address any questions and or concerns. Have a great day!
The room was very nice! Spacious and clean. It had everything we needed and if it didn't the staff made sure we got what we needed. I would definitely recommend!
Ricardo
Stayed 6 nights in Jun 2022
Response from Dereck Rodriguez on Jul 13, 2022
Dear Ricardo,
Thank you for your review! We hope to have you as our guest again in the near future!
Dereck Rodriguez
General Manager
Just a one night stay but very clean, comfortable and relaxing. And the fact that the little hotel store and some things we could heat up in the room for dinner was such a bonus as it was late and we didn't want to go back out.