Reception

Reviews of Residence Inn by Marriott El Paso

3 out of 5
Residence Inn by Marriott El Paso
6355 Gateway Blvd W, El Paso, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 152 out of 270 reviews" "
Rating 8 - Good. 73 out of 270 reviews" "
Rating 6 - Okay. 31 out of 270 reviews" "
Rating 4 - Poor. 11 out of 270 reviews" "
Rating 2 - Terrible. 3 out of 270 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Audrey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and very spacious.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tina LOUISE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the service of front desk clerk Mercedes…!
Response from Front Desk Supervisor on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Mercedes as a way of celebrating the great guest experiences she delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bb
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Feb 28, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Roberto

Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again so

10/10 Excellent

Jacob

Stayed 2 nights in Dec 2023

8/10 Good

Chiali

Stayed 1 night in Dec 2023
Response from Martha Cordero on Dec 29, 2023
Hello Chiali, I appreciate you taking a moment to rate your experience at Residence Inn El Paso. We look forward in seeing you again.

8/10 Good

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Disappointed that we couldn’t get housekeeping service during our stay since it was over Christmas. I had to exchange towels at the desk which was not a problem and the front desk staff was very nice and helpful. Small garbage cans in rooms and without service they overflowed and could not find a place to dump the trash. The handicap bathroom was dingy and the toilet kept running. The rest of the 2 bedroom unit was comfortable. Wish the lights were a little brighter I hate dark rooms. Overall it was a nice stay and with a family the 2 bedroom suite was great. We all fit and had privacy as needed.
Stayed 3 nights in Dec 2023
Response from Martha Cordero on Dec 29, 2023
Hi Peggy, I sincerely apologize that your experience was less than perfect. We care about our guests and want to provide a comfortable experience. I hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing, clean and friendly stay
Stayed 1 night in Dec 2023
Response from Martha Cordero on Dec 29, 2023
Hello Charles, Thank you for taking a moment to share your experience at Residence Inn El Paso. We are thrilled to hear that we've made a good impression on you. We look forward to seeing you again soon.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Abiel

Traveled with family
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again so

8/10 Good

Angel

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Martha Cordero on Dec 29, 2023
Hello Angel, I appreciate you submitting a review for your recent stay at Residence Inn El Paso. We hope to see you again in the near future.

10/10 Excellent

Alma Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Damaris on Dec 11, 2023
Thank you for choosing to stay with us!

8/10 Good

jacob

Stayed 1 night in Dec 2023
Response from Damaris on Dec 11, 2023
Thank you for taking the time to rate us!

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for my family.
Stayed 3 nights in Nov 2023
Response from Damaris on Nov 29, 2023
Thank you for staying with us! We are happy you chose us!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice if they had brochures available about what to do in El Paso. Otherwise, the rooms were very nice and the bed was very comfortable for a hotel bed
Stayed 6 nights in Nov 2023
Response from Damaris on Nov 23, 2023
Thank you for choosing to stay with us, we will look into getting those for our guests.

10/10 Excellent

HUI KUN

Stayed 18 nights in Oct 2023
Response from Damaris on Nov 20, 2023
Thank you for rating us!

10/10 Excellent

Marisol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Nov 2023
Response from Damaris on Nov 11, 2023
Thank you for your comment! We are happy to hear you enjoyed our property!

10/10 Excellent

Kathleen, APO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Ft. Bliss, downtown El Paso
Stayed 3 nights in Oct 2023
Response from Damaris on Oct 31, 2023
We are glad you enjoyed your stay, we hope to see you soon!

10/10 Excellent

Beverly

Stayed 2 nights in Oct 2023
Response from Damaris on Oct 31, 2023
Thank you for rating us!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good affordable stay, great location lots of things near by food, restaurants, shops
Stayed 2 nights in Sep 2023
Response from Damaris on Sep 22, 2023
Jose, we are happy to hear you enjoyed your stay! Come see us when you are in the area again!

10/10 Excellent

Joseph

Stayed 2 nights in Sep 2023
Response from Damaris on Sep 5, 2023
Thank you for rating us! We are happy to see that you enjoyed your stay!

10/10 Excellent

Nigel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Damaris on Aug 29, 2023
Thank you for rating us!

10/10 Excellent

Tina LOUISE

Traveled with pets
Liked: Cleanliness, amenities
Friendly and good service
Stayed 1 night in Aug 2023
Response from Damaris on Aug 20, 2023
Thank you for taking the time to review us! We are delighted to hear you enjoyed your stay!

10/10 Excellent

Karina

Stayed 1 night in Jul 2023
Response from Damaris on Jul 30, 2023
Thank you so much for taking the time to rate us! We hope to see you soon if travel brings you back to El Paso!

10/10 Excellent

Mia-Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a convenient location.
Stayed 1 night in Jul 2023
Response from Damaris on Jul 27, 2023
Thank you for staying with us!

2/10 Terrible

Hazel, Albuquerque

Stayed 2 nights in Jul 2023
Response from Damaris on Aug 14, 2023
Thank you for taking the time to rate us. We see you did not show up for your reservation. Please contact us at the property to address any questions and or concerns. Have a great day!

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs vending machines
Stayed 1 night in Jul 2023
Response from Damaris on Jul 21, 2023
Thank you so much for choosing to stay with us and thank you for your rating and your comments. We will look into it for our property.

10/10 Excellent

Demetrio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home.
Stayed 2 nights in Apr 2023
Response from Damaris on Apr 24, 2023
Thank you so much for taking the time to review us! We appreciate it, hope to see you again soon.

10/10 Excellent

Margie Ramirez or Ethen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great...i will definitely gome and stay here again..thank you so much
Stayed 1 night in Apr 2023
Response from Damaris on Apr 24, 2023
We appreciate you choosing to stay with us!

10/10 Excellent

Sophia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed the pool and basketball court very much!
Stayed 4 nights in Feb 2023
Response from Damaris on Mar 17, 2023
We are delighted to hear you enjoyed your stay, we hope to see you again soon!

10/10 Excellent

Bobbette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and staff is helpful and friendly.
Stayed 4 nights in Feb 2023
Response from Martha on Feb 28, 2023
We appreciate your kind review. We hope to see you again in the near future.

10/10 Excellent

Jen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet. Exactly as expected. Easy stay for my large dog.
Stayed 2 nights in Feb 2023
Response from Damaris on Feb 21, 2023
Thank you for taking the time to comment on your stay. We are delighted to hear you enjoyed it!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Martha on Jan 28, 2023
Thank you for your kind review. We hope you visit Residence Inn El Paso again soon.

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, near shopping center and airport. Plenty of restaurants nearby
Response from Martha on Jan 28, 2023
Hello Edward, We appreciate you staying at the Residence Inn El Paso. We hope to see you again soon.

8/10 Good

Wojciech

10/10 Excellent

david

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jorge was great
Stayed 1 night in Dec 2022
Response from Martha on Jan 28, 2023
Thank you for taking the time to let us know that is doing a great job. We appreciate your kind words.

6/10 Okay

Allison

10/10 Excellent

Tina LOUISE

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Nov 2022
Response from Damaris R. on Dec 20, 2022
Thank you for your comments!

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive!
The staff was very friendly and the room was impeccable. The breakfast was also impressive with so many delicious options!
Stayed 1 night in Nov 2022
Response from Damaris R. on Dec 20, 2022
We are delighted to hear you enjoyed your stay. We hope to see you next time you are in town!

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice! Spacious and clean. It had everything we needed and if it didn't the staff made sure we got what we needed. I would definitely recommend!
Stayed 6 nights in Jun 2022
Response from Dereck Rodriguez on Jul 13, 2022
Dear Ricardo, Thank you for your review! We hope to have you as our guest again in the near future! Dereck Rodriguez General Manager

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok... Didn't expect to pay for parking and one of the maids gangster boyfriend or husband when picking her up made gangster signs at me
Stayed 1 night in May 2022

10/10 Excellent

nestor javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality
Stayed 1 night in Mar 2022
Response from Dereck Rodriguez on Apr 20, 2022
Dear Christina, Thank you for the 5 out of 5 Review! hope to have you back soon! Dereck Rodriguez General Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Deyanira

Stayed 2 nights in Mar 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Just a one night stay but very clean, comfortable and relaxing. And the fact that the little hotel store and some things we could heat up in the room for dinner was such a bonus as it was late and we didn't want to go back out.
Stayed 1 night in Feb 2022

10/10 Excellent

Nidia

Stayed 1 night in Mar 2022